XM Brands/ACAI capsules / misrepresentation, misinformation, fraud
I ordered a trial bottle of ACAI capsules on 7/6/09, order #2796682 for $4.95 charged to my DFCU M/C. I was told I would not receive another shipment until 9/9/09 and if I wanted to cancel I must call by 9/2/09. In the meantime I received my trial bottle with only 15 capsules (not a full bottle) shipped on 7/7/09. I then received another shipment of 3 bottles of 60 capsules each just after 7/22/09 and $139.97 was charged to my credit card. Since that time I tried at various times to cancel by calling the number given [protected]. I eventually reached a woman by the name of Arlene at ext. 3260 who said I had to be by a computer to cancel. Since I was at work, that was not a possibility and she refused to process my cancellation request. I continued to attempt reaching this company but to no avail. Finally today, 8/18/09, I contacted my credit card company and filed a dispute. I ultimately found a site with similar complaints about this fraudulent company and scam which is why I am filing this report.
Dearborn Heights, MI 48127