Xingren Co. Ltd. / Fake products
Through a very good known "umbrella" website / company sited China, I order two watches to this supposed seller in October according web information and pictures introduced by this company and, as usual, I pay through PayPal the amount corresponding to the cost of the watches and the EMS shipping cost to my country. When I receive watches, they are different from these ordered, explicitly detailed by me and shown on pictures supplied by the seller. The seller, don't accept his error and refuses to speak about how to solve amicably his error and have tried to solve the question through the "umbrella" company with a $5 ridiculous refund. In this moment, the complaint is escalated to the "umbrella" company but, I don't wait a positive feedback about this complaint. Finally is a practical behaviour of companies like this one increase the shipping costs according official EMS rates to obtain an extra profit from this concept.
An additional problem with this kind of persons is that, some times, they offer to refund your money if you return the products then you post it, they receive it and they accept the good state of the watches (in the best of the cases); in this case and if you are lucky, you have a refund for the watches amount but it remains to your cost the shipping of the watches to your country and back to China. I gonna explain that with a numeric example: if you pay $100 for two watches ($50 each) and $50 for shipping cost and, you receive the watches but they are different, broken or whatever you must pay again $50 for the ship back cost to China. In consequence, you recover your $100 of the watches but you've paid $100 FOR NOTHING on shipping costs because the watches are back in China and all that due to a seller's error (in the best case). This policy is inserted in all "umbrella" companies policies like DHgate and Tradetang as you can verify then, be careful about.
Anybody knows any legal procedure (or another thing) to avoid this behaviour that don't benefit the goodwill of buyers and sometimes the goodwill of the "umbrella" companies???
Thanks in advance for your opinions and help on this matter because can benefit the consumers against these general situations.