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1.7 12 Reviews

Xhtmlchop.com Complaints Summary

2 Resolved
10 Unresolved
Our verdict: With Xhtmlchop.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Xhtmlchop.com reviews & complaints 12

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Newest Xhtmlchop.com reviews & complaints

ComplaintsBoard
C
4:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Xhtmlchop.com psd to magento - html

When making a decision what PSD to html company I checked several different website and discussed it with different businesses. The first contact of Xhtml Xchop was pleasant and decided to proceed with the PSD to Magento 2 service. They insured, pixel quality coding by certified Magento developers, also they guarantee "money back" when your unhappy.

After a few weeks I got the first "results", so far it looked ok but saw that there was loads to-do before the deadline. Few weeks passed by and was checking the design, it did not look anything like the send in design. Then after a round of feedback they decided to change all kind of things on our Magento server, completely destroying the server and a lot of extra work to recover.

When the deadline passed and already had an angry customer, had to make a move, so send in the feedback and needed to send them a couple of days emails to get anything done to "finish" the template. So in the end I ended up with a half finished magento template, that is bad coded using shortcuts, css, xhtml and other coding is not done properly. Had to hire a magento developer to recover and fix the template what cost me thousands of dollars.

After that we managed to finalize the project, I went back to xhtml xchop to ask them, their words - Xhtml Xchop;

"We did not use the right process, did not meet the deadline and we did not use magento certified developers, but we can't give your money back because you already accepted the files"

After long discussions the only thing they wanted to give me 10% discount on the next order, as you can imagine, NEVER DO BUSINESS WITH XHTML XCHOP AGAIN, QUALITY IS HORRIBLE, SERVICE IS HORRIBLE, THE MONEY BACK GARENTUEE IS NOT REAL.

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Update by Complainant20199
Sep 24, 2018 10:08 am EDT

service

Update by Complainant20199
Sep 21, 2018 4:39 am EDT

After this solution, I would recommend this company

Update by Complainant20199
Sep 21, 2018 4:38 am EDT

Company has provided a solution to re-do the complete website. Happy with the solution.

Resolved

Company has resolved it by offering developing a entire new template at no cost. Therefore I would like to close this complain.

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T
4:21 am EDT

Xhtmlchop.com Never ever use them, if you want to complete your project

It's the worst experience in my life ever. Don't believe anything they say - about quality or especially about the time to accomplish job. They claimed 2 days to slice only 4 pages (sic!) of simple PSDs. These two days turned into 10 days, the files were never returned.

The money back guarantee - total bull$#*!. They didn't return us the money, nor did they return us the files.

They just disappeared. Stopped answering to emails and internal messages. Their so-called 'live support' doesn't work - obviously they just put a button their, but it doesn't work.

Never ever use them, if you want to complete your project!

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M
8:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Xhtmlchop.com scam

Xhtmlchop.com is an absolute scam. Never ever contract them if you need to do html-slicing and css-styling a web-page.

What they claim is a 2-day job turns into 2 weeks. After which they disappear and never answer calls, emails or internal messaging. Should I mention that they will never return you the files either?

What they claim is a money back guarantee is nothing but a scam. They will not return you the money under no circumstances.

Basically, they just take your money (because they take 100% deposit), never return the files to you, never do the job and never give you money back.

I think we should black-list them so that other people don't get scammed by them. Also, we need to file a law suit against them. It's not even just a bad service, it's really a total scam.

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D
9:04 pm EDT

Xhtmlchop.com Site they created looked nothing like the design I submitted, and they wouldn't refund my money

AWFUL service. I will absolutely never use again. I chose xhtmlchop because they are cheap, and paid the price for it. It's been 6 weeks since I submitted my design, and it's still not done. It has been a PAINFUL process of trying to communicate with them. They don't answer their live chat system, and email replies are canned, impersonal responses. The site they created looked nothing like the design I submitted, and they wouldn't refund my money. STAY AWAY FROM XHTMLCHOP.

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Maximka
, TH
Jun 07, 2012 8:23 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

ComplaintsBoard
P
7:04 pm EDT

Xhtmlchop.com Horrible... slow and lots of revision

Horrible... slow and lots of revision... I had to hire another team www.htmlslicemate.com to correct their issues...

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Maximka
, TH
Jun 07, 2012 8:23 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

ComplaintsBoard
P
8:07 pm EDT

Xhtmlchop.com This site is absolutely scam, don't buy anything

THIS SITE IS ABSOLUTELY SCAM! DON'T BUY ANYTHING!

I paid 150 dollars and immediately tried to get a refund. People there promised me to refund within 48 hours but NO REFUND. I got ignored and they just gave empty promises.

NEVER BUY ANYTHING FROM XHTMLCHOP.COM CUZ IT'S PURE SCAM!

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Maximka
, TH
Jun 07, 2012 8:08 pm EDT

They are a scam. I wish I'd do research better before submitting the job to them.

ComplaintsBoard
R
5:25 pm EST

Xhtmlchop.com This company has the worst service I ever had

This company has the worst service I ever had. This is the last time I payed somebody in internet in advance. Markup was returned with 2 days delay with lots of errors. The company just gave up answering me after I asked to fix these errors.

Their last answer was "14/11/2011 We are working on the above mentioned comments." And now (19/11) they do not even answer to my emails. It seems I'll need to start a fill fraud ticket to my bank regarding this issue.

Please beware of this company.

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Maximka
, TH
Jun 07, 2012 9:14 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

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Bruce_Aiisher
, US
Feb 23, 2012 7:41 pm EST

I've used this company on countless occasions and have never had any problems. They always fix any issues within 24 hours and I have been really impressed at how closely the code matches the PSD. Plus, you can't really argue with $45 a page!

ComplaintsBoard
E
4:58 pm EDT

Xhtmlchop.com Really unhappy with the service

Over 3 weeks late with our project after being promised on so many occasions that it would be delivered on time. Still waiting on corrections. We have missed several deadlines with out client because of this. Really unhappy with the service. Cannot get in contact with them.

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Maximka
, TH
Jun 07, 2012 8:22 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

ComplaintsBoard
H
5:37 pm EDT

Xhtmlchop.com If you have a client and need to hire a developer, this is not a reliable business to use

I used xhtmlchop for 2 projects. The first project was a very straightforward design and that was a good experience. Based off my first project I decided to use them for a bigger website using WordPress and the experience with them was HORRIBLE! The design was straightforward but I had just slightly more complex functionality. Not very complex, just more than the last project. They delivered a site that was sloppy and not functioning properly. I sent them about 6 reviews requesting changes and each time I would get a stock response that the issues were fixed only to find that most of what I requested was flat out ignored. No explanation as to why. That is the biggest issue...they provide you with absolutely NO COMMUNICATION. After repeated emails, requests and frustrated pleas for assistance they finally fixed all the issues. I can accept that their low prices might limit their abilities to implement your requests but this wasn't the case. They had the abilities to implement my requests but they just ignored them. I have the email trail to prove this. This put me in very bad standing with my client because I was delayed by several weeks with no good explanation as to why. If you have a client and need to hire a developer, this is not a reliable business to use. Use them and risk damaging your own reputation.

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Maximka
, TH
Jun 07, 2012 8:22 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

ComplaintsBoard
X
8:24 pm EDT

Xhtmlchop.com I got horribly written responses where they didn't even fix the changes and the whole experience was overall awful

Proof you get what you pay for. I ended up paying more to redo the site in fixed width after originally wanting the site in flex width because they couldn't figure it out. Still did not deliver after additional payment (which was my fault for ever giving them a dime). I got horribly written responses where they didn't even fix the changes and the whole experience was overall awful. One example of XHTMLchop's incompetence... they couldn't even get the automatic dating correct. I would create a post for June 2nd, and it would come up as June 2st, or June 2rd, or June 2th. I am now weary of any cheap .psd to html/css/xhtml site.

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Maximka
, TH
Jun 07, 2012 8:20 pm EDT

They are just scammers. They don't intend to stay in business. They will just take your money and run.

Take my experience, for example. For job promised to be done in 2 days, it's been 2 weeks. After that they just disappeared. No money, no files, and we have to look for someone else to do the job.

I wonder what can we do now to close them down or at least make them pay for their crimes?

ComplaintsBoard
R
1:59 pm EDT

Xhtmlchop.com Provied horrible service

xhtmlchop.com is basically one of the worst PSD to html experiences we've had. Due date on the 11th, but still waiting on the 22nd for simple error correction. Day after day of sending support tickets to fix really stupid errors, like typos, 404 errors, and totally deviating from the PSD. I mean what's the point of spending time with your designer getting everything pixel perfect only to have to email xhtmlchop over and over again with the words "look at the PSD". Serious waste of my time.

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B
3:11 pm EDT

Xhtmlchop.com Serious waste of my time

Xhtmlchop is basically one of the worst PSD to html experiences we've had. Due date on the 11th, but still waiting on the 20th for simple error correction. Day after day of sending support tickets to fix really stupid errors, like typos, 404 errors, and totally deviating from the PSD. I mean what's the point of spending time with your designer getting everything pixel perfect only to have to email xhtmlchop over and over again with the words "look at the PSD". Serious waste of my time.

Read full review of Xhtmlchop.com and 4 comments
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Rittoxe
, US
Aug 08, 2012 7:41 am EDT

Horrible customer service. Email came over completely wrong for mailchimp integration. Will NEVER use again.

A
A
Alisa Mary
Walnut, US
Jul 21, 2014 11:46 pm EDT

Try www.htmlslicemate.com ... I think they are the best in price and their services.. They offer quality codes and pixel perfection.

S
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Symon George
, IN
Sep 23, 2012 8:54 am EDT

Hello,

I can understand how bad you feel. I had used this site www.psdtomanythings.com. They are really good at what they do and their mark up is cross browser tested. Highly recommended.

Symon George

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Maximka
, TH
Jun 07, 2012 8:16 pm EDT

Totally agree. For job promised to be done in 2 days, it's been 2 weeks already. Moreover, now they just disappeared. No money, no files, and we have to look for someone else to do the job.

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Xhtmlchop.com contacts

Phone numbers

1888 825 8745 1800 983 520 More phone numbers

Website

www.xhtmlchop.com

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