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XHeli.com / Poor customer service, clearly not concerned about service or repeat customers

1 United States Review updated:
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I purchased a Syma 9086 RC helicopter from Xheli.com First time out fo the box the unit didn't work; contacted support and waited 3 days to hear back. Chatted online with a tech rep and was told that because the unit was 1 day out of warrranty there was nothing they could do. Even though I showed them that I had contacted them before the warranty was up but didn't get a reply. Poor customer service; clearly not concerned about service or repeat customers. I will go to Bananna Hobby. Don't buy here it's not worth it.

Ba
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Comments

  • Xh
      15th of Nov, 2012
    0 Votes

    Agree. XHeli sucks. I purchased a helo that didn't fly out of the box. Worked for 30 minutes figuring out that the lower rotor blade was not secured well to the rotor shaft. The design, materials and tolerances are absolutely inferior quality. The charger overcharged the battery and will ruin it if used for long. When the helo finally flew, it was highly unstable and a puff of wind blew it 15 feet away into a couple of wispy branches. Then, the lower rotor problem returned. XHeli's response - no assistance at all - since I had flown it into a tree. They really suck and are of no help whatsoever. Highly recommend not purchasing from their company.

  • Xh
      15th of Nov, 2012
    0 Votes

    Totally concur. XHeli sucks. Their helo didn't fly right out of the box. The piece to connect the lower rotor to the shaft is of inferior design, quality and tolerances. Wrote to XHeli - they just don't care and wouldn't help in any way. Strongly suggest customers boycott their company and let them go broke. I won't buy from them again.

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