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xenonproject.com / lies and wrong product

1 11725 Goldring Road Suite 8Arcadia, CA, United States Review updated:
Contact information:
Phone: 818) 528-5532

After being told product will be delivered within a certain time window, several days passed after the later part of the window. So I called to see what was wrong only to discover that they never even shipped the product out yet because it was on back order (thanks for letting me know that when i ordered it)... While on the phone they tried to get me to purchase another product instead saying that this was in stock. Their sales method involved practically ridiculing me about the product that I had ordered not being available.

After 20 min’s of just trying to get them to give me a realistic time frame for delivery of the product I originally wanted, while they kept trying to have me spend more money and buy something I didn’t want, I told them I’m canceling my order with my credit card, then finally they started to give me answers. 6 days after the phone call I received my package, the product of course not being the color I ordered. I call them to see why this was and they then start to say it was my fault for not telling them when I called, even it was stated on the order. Then they changed to saying that is was my fault since I couldn’t wait for the product to arrive from “their” factory.

Of course the final salt in my wound was that the product broke after about 4 uses, true Chinese made junk.

Very shady and disreputable company, would not recommend to anyone to shop there.

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Comments

  • Ke
      10th of Apr, 2009
    0 Votes

    If you could provide your order number, we'd be more than glad to issue you an RMA and a full refund for said product. You can find our contact information at our website. http://www.xenonproject.com

  • Ta
      11th of Jan, 2011
    0 Votes

    Buyer beware. They sent me a bad rc unit and promised to send another one. This made me very happy because they didn't want to mess with sending a R.A. tag. They told me to just keep it. They even gave me a tracking number for the "supposed" replacement. It's been over a month and no response, they don't even answer their phones anymore. What I thought was a reputable company turned out to be very shady at best. There's better mail order out there.

  • Xe
      23rd of Mar, 2011
    0 Votes

    This isn't true! We've revamped customer service and I can personally assure you that someone will answer the phone at 888-330-6936 or answer an email sent to customerservice@xenonproject.com
    "takenformymoney", please email us your order number, and I can look into whatever happened with your order.
    Unhappy customers are rare over here, and we are very proud of our customer service standards. Go ahead, give us a call...see what happens. :)

    Best,
    Brittany
    Customer Service Representative

  • Ja
      17th of Jul, 2015
    0 Votes

    ordered my first heli on line the 9104 double horse which arrived super fast however found out my friend bou
    ght from amazon 13.00 cheaper plus i paid 11.99 for shipping.Boy do i feel like a fool.Never thought xenon would have so much mark up.It will never happen again.Foolish in KY.

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