Menu
CB Computer Hardware Microsoft unauthorised payment debits
Microsoft

Microsoft review: unauthorised payment debits 26

G
Author of the review
8:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear,

Since several months my credit card account was taken in charge a 7€ montly amount

description: "MSFT *OFFICE BILL.MS.NET IRL

I cannot recall to ever have given permission for this

Would it be possible to inform me about this?

Thanks a lot in advance,

Kind regards

Geert Neyt
[protected]@gmail.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

26 comments
H
H
Howrider
, WS
May 24, 2012 2:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company charges way to much for everything...Go with Sony..Online play is free does not cost you 60 per year to play online like XBOX...If Microsoft could they would charge you for turning on your computer..And they also put out half finished games so they can make money on ad ons..

S
S
shelia curtis
Tecumseh, US
Feb 23, 2011 7:43 pm EST

there are 3 charges on my visa that should not be on there. want a refund for $4.99 and $19.99 dated on 2-23-11 and one for $19.99 dated on 2-3-11 credit card ended 9877 and expires on 2-14

E
E
Eric Odom
Hemet, US
Jun 10, 2013 5:48 pm EDT

I PRE - Ordered Battlefield 4 on 6/03/2013 through XBOX Live from Origin.com and i have NOT YET received a confirmation e-mail nor anything in my physical mail. Could you PLEASE, send me my purchase, or refund my bank card. I highly appreciate it
Thank You,
E.Odom
e-mail ericodom38@gmail.com

B
B
Bo1956
Long Beach, US
Oct 16, 2012 11:43 am EDT

I want to cancel XBOX Live I do not own a xbox, I did not charge these transactions to my account, I want these charges reversed and off my credit card. Please cancel this account off my credit card American Express. How are you going to get back to me here is my email address sophieschoicemagee@yahoo.com

A
A
angelljh
Baltimore, US
Dec 13, 2011 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I asked "What are aggravation fees and abortion rights fees" but I did not receive an answer.

T
T
tabbye76
Muskogee, US
Jun 10, 2011 6:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I found another fraudulent charge of $4.99 charged to my account which brings the total now to $179.89. Please remove this one as well as ALL of the others!

K
K
Kimberly Shipley
Indianapolis, US
Apr 26, 2011 9:43 pm EDT

Eroneous charges continue to show up on my bank statement. This appears to be coming from Xbox live and no authorization was provided to allow billed charges to my account.

K
K
killer clown410
Fairmont, US
Feb 17, 2011 3:36 pm EST

yes today i went to play a game of halo reach on the live account and tryin to play and then the server decides to shutdown me and sevral of my xbox live friend wanting to play and cant . second we try to call them and they said they cant do nothin about it. so i want to summit a complaint to the xbox live company.

H
H
Heather Maddock
New Franklin, US
Jan 13, 2011 8:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had 3 charges to xbox live. Two for $74.99 and one for $49.99I do not own an xbox. The other two charges for $1 were to microsoft billing bill.ms.net.wa (that is what came up on my on-line account)

F
F
fozzzer19
, GB
Jan 04, 2011 9:27 pm EST

still gtting charged for xbox live which has bn cancelled over a year and i am trying to shut my credit card this is being charged to but everytime i close it it gets re-opend

R
R
Rafael Lopez
Phoenix, US
Dec 30, 2010 8:57 pm EST

I am writing to find out what this charge of $5.42 is for. I never authorized this payment to be made on my debit card. I would like to know what its for?

T
T
T. Dunigan
Milwaukee, US
Dec 02, 2010 1:21 am EST

my credit card was overcharged. i charged 2 items on my card and extra money was tooken out. i dont think its right that my card was being overcharged for things i purchased online.

D
D
Donna Bruks
Ocean Springs, US
Nov 26, 2010 8:21 pm EST

I was charged ten times at 4.99 twice for 9.99 and once for 19.99 and did not authorize any of this i would like my money back on my card please.

A
A
austinspartan
Austin, US
Apr 15, 2009 12:26 am EDT

i saw this guy with an account name kwire n is threatning me to give him microsoft points or he will hack into my account

A
A
Alice Flahan
Seven Hills, US
Mar 07, 2009 9:41 am EST

I was billed for $6.25 twice on my credit card for Xbox live. I donot own a Xbox . I need these charges removed from my account/

E
E
Elaina Black
East Syracuse, US
Feb 16, 2009 8:10 am EST

I cancelled this subsription on 2 different occasions yet they are still billing my card and billing it for other things that I don't even know what they are.

L
L
Livid
, US
Jan 08, 2009 10:42 am EST

Short and sweet, DO NOT GIVE YOUR CREDIT CARD NUMBER TO XBOX LIVE UNDER ANY CIRCUMSTANCE! They will continue to charge your card after cancellation and it takes special litagation to have your card removed from the account.

A
A
angelljh
Baltimore, US
Dec 07, 2011 4:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I asked about charges to my account. What is an aggravation fee and an abortion rights fee?

E
E
Eric Odom
Hemet, US
Jun 13, 2013 6:19 pm EDT

we thought that 5 to 10 business days we would receive the purchase. If not please let us know .

E
E
Eric Odom
Hemet, US
Jun 12, 2013 5:55 pm EDT

also why when i PRE-Ordered it they said it would take 5 to 10 business days before i received it and that was on 6/3/13. When do i expect to receive the order?
E. Odom

E
E
Eric Odom
Hemet, US
Jun 12, 2013 5:49 pm EDT

what is Q3?

U
U
Useurhead
Ghh, US
Mar 05, 2012 10:28 am EST

Servers arent perfect and shutdown sometimes. Deal with it

T
T
Trvkell
Cottonwood, Ca, US
Feb 23, 2011 8:00 pm EST

shelia curtis: Contact your credit card company and dispute the charges it will be removed while they investigate, also have your creidt card company cancel your account and issue you another card to prevent further unwanted billing.
All you have to prove is that you did not authorize these charges and it will be credited, being that it is an Xbox live charge my bet is if you have a child that plays it and you set up your account with that credit card maybe you child downloaded software and they billed your account.
This happens all the time. That is why my daughter has to get me before downloading anything because I set up the account with a password approval.

U
U
Upbeat99
, US
Jan 18, 2011 6:06 pm EST

Do you use Bank of America or did you shop at a Yahoo online store withing the last 2 months?

D
D
dj5987234
Henderson, US
Jun 22, 2010 9:16 pm EDT

I get voodoo charges on my credit card as well. Of, course they force you to retain your credit card on file so these things can and will happen.

D
D
Daddysmonsters.com
Ashley, US
Jun 13, 2009 8:53 pm EDT

Are you ###ing ###ed? this is a forum to complain against business and individuals for poor business practices. Not this pre teen ###.