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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:38 am EST
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Microsoft fraud

Fraudulent charges of $59.99 were debited to my credit card account by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. I placed no orders with this company. I would like these charges returned to my account as soon as possible. I may be contacted via my email address at [protected]@yahoo.com

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8:18 pm EST
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Microsoft charged me 54.11 for something that I didn't get

It charged me $54.11 for something that I didn't even order. I do know of an order that was $ 10.81 for some points on a game that my son was playing on his XBOX Live game. I really appreciate if y'all can fix this problem. If you need to contact me please do so @ [protected] or send me an email at [protected]@gmail.com. Thanks!

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Lazypages
Houma, US
Jan 31, 2012 1:51 pm EST

ok one don't post your number at a public forum.
OK, Contact the Microsoft Office for help on the billing of the mysterious product you didn't order and ask for a refund. And the points, did your son recently used your credit card for the Xbox at one point? If so he might have made a automatic account that takes money too pay for the account, you can also ask them too cancel that.
Ok good luck!

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8:21 am EST
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Microsoft microsoft using paypal to doing scam?

Microsoft & Paypal doing SCAM to collect money from computer/laptop users.

I was contacted by someone from www.MICROSOFTTECHCARE.com today threatening dire consequences if I did not allow them to remove 1652 'junk' files from my PC. He claimed my PC was jamming the Global Router Server. What was he referring to, how does this happen and how can it affect other systems. He said if I allowed him to control my PC he would remove the 'infected' files that my Norton antivurus can't see. Is this a scam?

I agreed to download some software from his web site (www.microsofttechcare.com) after he quoted my Windows serial number and got me to check that it was a match. This allowed him to control my PC remotely. He showed me the offending files in c:WINDOWSinf and indicated he could clean this up and get my PC to run quicker (it has been slow lately). A payment of £79 was mentioned but I terminated his phone call when I could not get him to explain the terms of this 'support' contract.

They called me and my friends. They cheated my friend and took £79 from his credit card using paypal. My friend has recorded those scammers call.

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Update by PaulBaillie
Jan 29, 2012 8:07 am EST

'JUNK' files affecting Global Router Server.

I was contacted by someone from MICROSOFT TECH CARE today threatening dire consequences if I did not allow them to remove 1652 'junk' files from my PC. He claimed my PC was jamming the Global Router Server. What was he referring to, how does this happen and how can it affect other systems. He said if I allowed him to control my PC he would remove the 'infected' files that my Norton antivurus can't see. Is this a scam?

I agreed to download some software from his web site (www.microsofttechcare.com) after he quoted my Windows serial number and got me to check that it was a match. This allowed him to control my PC remotely. He showed me the offending files in c:WINDOWSinf and indicated he could clean this up and get my PC to run quicker (it has been slow lately). A payment of £79 was mentioned but I terminated his phone call when I could not get him to explain the terms of this 'support' contract.

Should I be concerned about this. If so how do I go about fixing it?

Update by PaulBaillie
Jan 29, 2012 8:12 am EST

'JUNK' files affecting Global Router Server.

Is Microsoft Doing Scam?
Then why should we use Microsoft?

I was contacted by someone from www.MICROSOFTTECHCARE.com today threatening dire consequences if I did not allow them to remove 1652 'junk' files from my PC. He claimed my PC was jamming the Global Router Server. What was he referring to, how does this happen and how can it affect other systems. He said if I allowed him to control my PC he would remove the 'infected' files that my Norton antivurus can't see. Is this a scam?

I agreed to download some software from his web site (www.microsofttechcare.com) after he quoted my Windows serial number and got me to check that it was a match. This allowed him to control my PC remotely. He showed me the offending files in c:WINDOWSinf and indicated he could clean this up and get my PC to run quicker (it has been slow lately). A payment of £79 was mentioned but I terminated his phone call when I could not get him to explain the terms of this 'support' contract.

Should I be concerned about this. If so how do I go about fixing it

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DerekF970
Balloch, GB
Dec 01, 2010 10:04 am EST

Credit Card debited twice for HUP but never received activation key.

AuntieSpamming
AuntieSpamming
Albuquerque, US
Feb 23, 2012 8:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would advise you contact Paypal in order to have the charge to your account reversed, if at all possible. If you're concerned about your Paypal account being breached, at the very least change its password. Contact them about the potential fraud. Also, contact Microsoft about the domain. The scammers are using the good name of Microsoft (ie its trademark) to promote their scam and cause people to trust them. They ARE NOT Microsoft.

If you used Paypal to pay for their software, they did not receive your credit card information.

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foreverl8
Brampton, CA
Feb 02, 2012 3:32 pm EST

I received the same phone call this morning, I do not understand how they can get the serial number of my windows software. Is this company actually affiliated with paypal? Co>d my credit card info gotten into the hands of someone who should not have it? This person said that they work directly for microsoft in their tech department. The microsofttechcare.com website he got me to log into certainly was not a microsoft website. He got angry and hung up on me when I refused to log into their remote server and let him have control of my computer. I told him I would follow instructions and do what he said to clean my own computer and he just laughed before he hung up. I am quite nervous about what kind of personal info may have gotten out.. I see in the recommendation about calling the bank, does this mean I should stop using paypal>

AuntieSpamming
AuntieSpamming
Albuquerque, US
Jan 29, 2012 4:52 pm EST
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So sorry to hear that you experienced this. Unfortunately, dear, you were scammed. It is a scam. If you have top-notch anti-virus software, you're usually well-protected.

I would suggest you contact Microsoft. The scammers are using their trademark illicitly. Microsoft defends its trademark with a battery of trademark lawyers. Your friend should report the fraudulent transaction to Paypal and/or the card issuer (likely a bank).

ComplaintsBoard
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4:51 pm EST
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Microsoft charged 3 $

2012-01-24 3.47 pirkinys [protected] 24.01.12 21:32 1.00 gbp (205631) microsoft *billing>bill.ms.net lu
2012-01-24 3.47 pirkinys [protected] 24.01.12 21:32 1.00 gbp (205633) microsoft *billing>bill.ms.net lu
2012-01-24 3.47 pirkinys [protected] 24.01.12 21:33 1.00 gbp (205638) microsoft *billing>bill.ms.net lu
Microsoft charged 3$without any logical reason or warn...

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4:31 pm EST
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Microsoft fraudulent charges

My chase account has been hit with three charges not approved. two of 9.99 and another of 4.99. I did not approve these charges and want them removed from my account. this happen a few weeks ago, sending my account into overcharges. I have instructed chase not to pay any further charges from you. please contact me at the above email
Thank you.

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Missatastic
Crestview, US
Jan 24, 2012 11:49 am EST

They don't read this. Call your bank. It's the fastest way to get the charges resolved. Call 1-800-4-MyXbox to have your card removed asap.

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slolo420
, CA
Dec 21, 2011 4:48 pm EST
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You'd get a better response if you go to the xbox live website, or better yet, call them. They can't be monitoring all these complaints website .. use your head. Expecting a response from a third-party website just shows the American mentality of seeking assistance.

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slolo420
, CA
Dec 21, 2011 4:45 pm EST
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You'll probably get a better response going to the xbox live website. I'm sure they don't have time to monitor all these petty complaints on thousands of complaint websites. Go to the source .. use your freaking head.

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12:40 pm EST
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Microsoft dear internet user! microsoft company have just donated £450,000 gbp

I have received a mail from [protected]@live.com winning of mail id. So I want to know clarify this is true or false. The mail details as follows
Microsoft Windows Financial Department
Morley House, 56-60 Holborn Viaduct,
London EC1A 2BP. U.K.

Dear: Beneficiary,

I am in receipt of your mail. Firstly, I would like to introduce myself to you. I am Mr.Allen Murphy, the Head of Financial Department Microsoft Windows. I am in charge of the International beneficiaries whose email addresses are included for the Annual donations, More so, my duty is to process and facilitate the release of your reward. Please be informed that the sum of £450, 000 Great British Pounds + 1 Hp Laptop was donated by Microsoft Company to you and your family as a benefit for joining us in expanding the use of internet in your country.

Security Advice: At The Microsoft Windows we understand the importance of security. That's why we've created highly secure facilities to give you confidence during our operation. Microsoft is a veteran software company, best known for its Microsoft Windows operating system and the Microsoft Office suite of productivity software.

Reason for giving you this reward (450, 000 British Pounds {Cheque} + Hp Laptop):

Its because you are a user of either one of the following domain name: Msn, Yahoo, Gmail, Rediff, Hotmail, Sify etc. This is to uplift the use and marketing of our product in your country. For details on how to collect your reward, kindly read carefully to the end of this page.

Meanwhile I would like to give you a brief explanation or information about the Microsoft Windows Donation. Due to the fact that you might be confused about how you were selected or if actually this is true. In fact, many beneficiary have asked such questions and are cleared accordingly.

INFORMATION ABOUT MICROSOFT WINDOWS:

The Microsoft Windows is an independent Internet organization & veteran software company, best known for its Microsoft Windows operating system that has been financially assisting people with it's intention to change peoples life since 1998, so many people have benefited from it over the years. All beneficiary were selected randomly through a computer balloting system from over 100, 000 unions, associations, and corporate bodies that are listed online from Canada, Australia, United States, Asia, Europe, Middle East, Africa, China and India.

On behalf of the Screening Commitee of the Microsoft Windows Operating Team, we are glad to inform you that you have passed the e-mail Screening/Verification match conducted today at the Headquarters of the Microsoft Windows and a brand new Hp Laptop is attach/Included to your reward. Of which your file number was given as follow (mcsdp85). And we hope that your benefited fund will be put into good use for now and in the future.We are please to inform you that your benefit (Hp Laptop and a Cheque of 450, 000 British Pounds ) have been approved to you. In regards to the collection of your Cheque and Laptop,

PLEASE FILL THIS FORM:
Your Personal Details:
Your Full Name:
Mobile No:
Date Of Birth:
Sex:
Occupation:
Married or Single:
Address No:
State:
Country:
Two Other Family Members:
1) Name:
Mobile Number:
Date Of Birth:
2) Name:
Mobile Number:
Date Of Birth:

CHOOSE YOUR CLAIMS OPTION TO RECEIVED (£450, 000 GBP)
Option 1: Is either you come to our Headquarters in London United Kingdom with your VISA document to collection a Cheque for £450, 000 before 7 days.

======== OR
Option 2: Inability to meet with the stipulated time/period or no availability of Embassy/Travel documents (VISA), Your Donated fund can also be transferred to Your Account through the Reserve Bank Of India (RBI):
Please note that for winners who which to received through the Reserve Bank Of India (RBI) must contact the RBI Delhi on the below Email immediately:

Reserve Bank Of India(RBI DELHI).
Contact Person: Dr. Shri Sandip Ghose.
Email: [protected]@rbigroup.in

Mr.Allen Murphy.
Tel: +[protected]
Head of Financial Department
Microsoft/Windows®Mega Donation.

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sniprdgr
Granite City, US
Dec 19, 2011 11:02 pm EST

Sounds Ridiculous Doesn't It - 7 Day's Or India ?

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9:22 am EST
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Microsoft interfere with the use of my email

Reg. No. MCIMJ: 36925/0751.
Show Details
MASTERCARD™ INCORPORATED UK
PRIZE REMITTANCE/VERIFICATION OFFICE
Administrator: Mr. Bryan Wise Jr.

Dear MasterCard Winner,

It is my pleasure communicating with you for the first time and I would honestly want to congratulate you for emerging as our winner in the just concluded promotion. This is MasterCard/Microsoft Lottery Promotion UK. This Promotion is all about e-mails. It is to promote the use of MasterCard and also to encourage the frequent usage of internet. Your Personal e-mail address has brought you this unexpected luck. However, no tickets were sold all participants "email address" were selected through a computer balloting system drawn from Canada, Australia, United States, Asia, Europe, Middle East, Africa and Oceanic as part of our international promotions program which is conducted annually. And this department has verified your e-mail and has been confirmed that it is the legitimate e-mail address attached to a winning Reg. No. MCIMJ: 36925/0751.

By virtue of this notification, I am your assigned Claims Officer “Mr. Bryan Wise Jr.” in Partnership with MasterCard/Microsoft Lottery Promotion House UK.

As your assigned Claims Officer, I am by duty to guide you through the process to facilitate the release of your prize to you. So I indulge you to work with me and feel free to inform me of any issue regarding this claims processing so that I can give you the relevant directives on how to address the issue.

Please do get back to me with your required details which will enable us commence the processing of your claims file.

Below are the required claims details needed from you;

1. Full Name:
2. Address:
3. Nationality:
4. Age:
5. Occupation: Nature of Work:
6. Phone: Fax:
7. State of Origin: Country:
8. Sex:
9. Winning Email Address:

Mode of Prize Remittance:
Courier Delivery Of your Certified Winning Cheque and other Winning Documents safely to you.

Best regard,
Mr. Bryan Wise Jr.
Phone: +[protected].
Claims Verification Department.
MasterCard™ / Microsoft™ Incorporated UK.

Reply to: Reply to MasterCard™ Inc.
Send

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anygood providers?
Barrie, CA
Dec 12, 2011 12:46 pm EST
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These are common scams. Do some research and educate yourself before you have your identity stolen! A real bank would never ever ask for any confidential information in an email expect when it is on their secured website inside your account. That goes texts as well, a real bank or credit card provider would never ever ask for confidential information in a text.

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4:43 am EST
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Microsoft stolen xbox 360 delivery

I ordered an Xbox 360 recently from the Microsoft Online Store. The product was shipped after the promised delivery date. Microsoft shipped my Xbox using UPS which left the delivery outside my front door. When I arrived home the Xbox was missing. After numerous calls and e-mails to Microsoft and UPS, I have been getting the run around from call center incompetents from the Phillipines and Central America. They were the worst customer service people I have ever dealt with in my life! Worst thing is that we were hoping to have the Xbox before Christmas for my kids. Their arrogance and lack of action to address my problem was beyond terrible. I will never buy anything from them and will tell as many people in my social network to do the same.
Sign me
Black Friday Disaster

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9:47 pm EST
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Microsoft charges on credit card

I purchased Microsoft Office 2010 online thru my employer. My credit card has also been billed for $10.77 on 10/11/11 and also a charge of $14.07 on 10/12/11. If I remember correctly, the total purchase at the time was $27; are these the same charges, but just billed separately on my credit card? Thanks! Mae Preston

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Queen Basher
, US
Dec 09, 2011 9:49 pm EST

Gee, ever thought about looking at your credit card statement?

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12:13 am EST
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Microsoft unauthorized debits on my bank america debit card.

Contineous Unauthorized Debits on my Bank America Debit Card.
1. 11/30/2011 $19.99;
2. 11/30/2011 $ 9.99.
3. 11/30/2011 $ 9.99
4. 12/01/2011 $ 4.99
5. 12/03/2011 $49.99
Stop Debiting my Bank America Debit Card and Refund me the Unauthorized debits
Posted to my account on the above dates.
I am calling the Bank Monday 11/05/2011 and tell them too Block all debits from Microsoft Xbox Live Bill.24430991334400806011994; Check Card 1129 Microsoft.. Mechant Number
4816.
Sir Willie Hosely
11/03/2011

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Jserpa8
Escalon, US
Mar 07, 2011 8:25 pm EST
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I received fradulant charges from microsoftxboxlivebill.com...2 charges of $74.99...have no idea what this is or what this company does. This has messed my whole banking system up and I have had to cancel my credit card.

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CNO
, US
Mar 16, 2011 2:30 pm EDT

I bought from pcmicrostore.com and also got charged $80 for xbox live.

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Leo111
, US
Mar 14, 2011 9:38 am EDT

Did you purchase anything recently from an online merchant ( like pcmicrostore.com) using ur credit card instead of through paypal?

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2:17 am EST
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Microsoft suspended account

My XBOX Live account was hacked by a thief in Europe. They stole Microsoft Points (we pay for these points via credit card) and purchased additional points (which they used). I immediately was notified of this purchase and was able to recover my account. I logged into my XBOX Live account and I was able to discover who stole these points and who hacked into my account because they were still in the system playing a game called FIFA 12 Soccer. I called Microsoft and reported the incident. I gave them the email address and gamer ID of the thief. The customer service rep at Microsoft indicated my account would be suspended for 25 days while Microsoft investigated the incident. This happened on 10/12/2011. It's been 33 days and the company still won't tell me when my account will be unsuspended. They have not bothered to communicate anything to me indicating the status. I followed up with their customer service representative and the acknowledged that they were going to need more time. I believe these hacks are pervasive and larger than Microsoft is willing to admit. Based on the Internet research I have done, this FIFA 12 Soccer hack is widespread. My issue is we use our XBOX Live to view Netflix, play video games, do video conferencing across the US amongst our family and we view TV & purchased movie content. This account is the center of our family's entertainment and communication with one another. Being suspended for another person hacking into my account (through no fault of my own, as best as I can tell) is simply unacceptable. The lack of communication is disappointing enough, but the feeling of being punished twice (first by the perpetrator and second by Microsoft) is simply unacceptable. I have sent Microsoft emails via their XBOX Live forum but no response. I believe these hacks are a very serious issue to Microsoft and perhaps are covering up how widespread it is. Thank you.

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Missatastic
Crestview, US
Jan 24, 2012 11:46 am EST

Punished? Because you have to wait? Take a number. From summer through Christmas, people have nothing better to do than to guess your password and charge your account. It sucks, but it isn't Microsoft's fault. Secondly, it takes time. There are millions and millions of users, and other people have the same issue as you. Anything is at risk of being cracked.. any passwords.. Facebook.. Email... Especially because people make it too easy to reset their information. You are also reimbursed for any missed play time at the end of the investigation.

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9:06 pm EST
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Microsoft takes them almost a year to give us refund

About a year ago Yahoo and Microsoft decided to create AdCenter for advertising and transfer all pre-paid balances from Yahoo to newly created AdCenter accounts. My money was tranferred too, but I could never use it in AdCenter. Then I decided to stop advertising in AdCenter and requested a refund of the balance. They said they sent me a check. I never got it. I called them again. They said they would investigate and call the bank to verify what happened to the check they sent me. This was like 3 months ago. At that time the person's name I was dealing with was Moises Lopez. Then later my case was transfered to Nathan McIver. They keep telling me they still haven't heard from the bank. I originally requested the refund almost a year ago. It is a big disgrace that I still haven't gotten the money. How hard can it be to call the bank, give them the number of the check and ask them to check if it was cashed or not? Maybe 10 - 15 minutes?

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free2belizabeth
Jacksonville, US
Mar 14, 2012 9:02 am EDT
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The Obama advertisement needs to be removed immediately as it is very offensive.

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free2belizabeth
Jacksonville, US
Mar 14, 2012 9:00 am EDT
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My complaint is about one of your advertisements that comes up on the right of my inbox. The obama advertisement is very offensive to me and want it removed.

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4:44 am EST
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Microsoft how to cancel xbox live account: cancel your credit card

I created an annually-renewing XBox Live account for my son in 2005 using my Bank of America Visa, which was set to expire on 05/07. BofA "upgraded" me shortly before the card's expiration, so I got not only a new expiration date, but even a new card number. My son moved on to Playstation in 2007, but I didn't worry about the account renewing again in 2008 because I did not associate the new card number with the XBox account, nor did I give Microsoft the new card's expiration date.

But in October of 2008, I was charged for the annual renewal - on the new card number. Much to my surprise/dismay, I learned that that's actually legal.

When I got the renewal notice in July of 2009, I called to cancel the XBox account. This was a difficult task due to the change in the credit card number, but I finally got the cancellation - or so I thought.
The annual renewal charge appeared on my October 2010 statement. Unfortunately, I failed to review my card statement carefully, so I didn't learn about it until several months later.

I called again to cancel in 2010 (sometime in May, I think), but by this time, I had no record or recollection of the original card number, and Microsoft couldn't locate the billing information without that number. After spending well over an hour on the phone (following a 20-minute wait before getting an agent), providing all sorts of other information, I thought I had the XBox account cancelled.

That is, until I received the notice of renewal in July, 2011. I called to cancel yet again, but was not successful because Microsoft again couldn't locate my account record. My only recourse at this point was to contact BofA and dispute the charge. That happened during the last few days of July, 2011.

In late October, I received notice from BofA that "the merchant provided convincing information that you (I) did engage in this transaction...", along with copies of screen shots provided by Microsoft of my account activity *including a record of my attempted cancellation on 7/26* (I still fail to understand how Microsoft could have been "unable to find my account information" when I called on 7/26 yet have that notation on the record!) But hallelujah, those screen prints gave me enough information! Microsoft had blacked out all but the last four digits of the card number, but I was just able to read it with a bit of creative backlighting.

So I've now cancelled the account, but since it's now November, Microsoft won't refund the charge, despite the fact that there's been no activity on the account for three years.

Given the history, I absolutely *WILL NOT TRUST MICROSOFT* to acy cancel the XBox account. The only way I will feel comfortable is to cancel my Bank of America Visa. But that's no loss - It's outrageous that BofA (or any credit card company) will allow a merchant to charge an expired card or a card with a deprecated number. It may be legal, but that doesn't make it right.

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Microsoft billing scam, triplicate accounts

The Xbox auto answering system appears to be designed to make it extremely difficult to speak with someone, requiring any non xbox playing parent to have to have their child with them when calling - need gamer tag? In addition, they may be manipulating children, shutting off their account, requiring the child to get the parent to open a new account - or offering $1 fees for new accounts, again incentivizing the children or unaware parents to open additional accounts. When the parent finds out they've been paying $50-$75/month for 3-5 accounts, but only 1 child, Xbox Customer Service says not credit, no mistake, thus basically no customer service. In my experience it is an intentionally manipulative system and strategy to milk people for everything they can get.

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4:28 am EDT
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Microsoft scam with me that i'm the winner of any mobile promo but I did't get any demand draft

Respected sir/madam
few days before i got an e-mail from this company that i'm the winner of any mobile promo of this company mr.nicolas scott named person sent me this e-mail, i contact him as he said its poverty remove program of microsoft company uk and they will sent me demand draft but i didn't recieve any think from them and now he is not replying my e-mails, please let me know whether its real or fake, with his -mail i got some document that i'm sending you, please help us as if its an scam then we have to stop it before anyone else poor person got in it

yours faithfully
customer

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*Brenda
*Brenda
Alot, US
Oct 02, 2011 4:43 am EDT

My name is Brenda and I'm a low-life.I like to go on http://www.complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.

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Microsoft billing/bill. ms.net

Hello!
Yesterday (27.08) i updated my billing information in XBox Live account, to be correct I tried to bind a credit card with my XBox account, but everytime i tried to do that i got a message that please enter a correct credit card number. So to be honest, i was not even able to SAVE the page with my credit card information. WHY AM I BILLED FOR SOMETHING THAT I HAVE NOT AUTHORIZED TO USE! Even more I did not made any payments!

Today I logged to my internet bank and reviewed my transactions made with credit card.
There is see 6 payments from "billingill.ms.net"

I do not have any subscription as I am using a free account.

Here's the list of transactions made with my account WITHOUT MY AUTHORITY!
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:30 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007

I am waiting for fast problem solving for this as i say once more: I have not made any payments and I have not authorized anyone to make any payments with my credit card!

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reply1987
, US
Aug 30, 2011 12:25 am EDT
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These should go away. They ping the account for a dollar that should only be a hold, not a processed transaction just to ensure the credit card is valid. Did the fees ever drop off?

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11:17 pm EDT
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Microsoft unauthorized charges

My account was $10.59 on 8/15/2011/. I would like to know the reason for the charges. Please contact my phone number [protected]. Or contact my email adress [protected]@live.com

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Ms. Gunnerson
st louis park, US
Mar 17, 2011 8:01 pm EDT
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There are two fraudulient charges on my bank account for $74.99 each. I did not authorize these.

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JKDE
, US
Mar 17, 2011 8:49 pm EDT
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My son bought a Xbox video game. In order to play on-line he had to buy Xbox live time. The minimum time you can buy Xbox live is three months. He didn't bother to renew it. Three months later I got a bill on my credit card like yours. I went to Microsoft Xbox live on the internet and there is a customer support number. I called and the very nice representative there explained that they automatically sign you up for an automatic yearly renewal even though you only wanted to try it for three months. I caught this error before 30 days passed, they refunded the full amount. Good Luck!

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9:40 pm EDT
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Microsoft shut my account down without warning

My account was shut down without any warning and I lost all my contacts and personal information which I need. It said it was under investigation over some del computer, I have had this happen to two other people so I have opened a new account and have to start all over again. Now it is saying that I can only add like 3 people per day. Well this is crazy I need to add my email address back to my account .. Is there some way that you can transfer them to my new account. This has messed up my banking on line and at the bank my cell phone. all sorts of things. I have been with hotmail for many years and this is very poor business. Pls let me know if there is a way to transferr my email accounts and other stuff to my new account which is [protected]@hotmail.ca my old account was [protected]@hotmail.com which is the one you shut down again without any warning ..

thnks Diane Richardson

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8:30 pm EDT

Microsoft the company will continue to charge your card as “automatic renewal” without your permission, authorization or knowledge

Don’t ever use a credit card to pay for xbox live access. The company will continue to charge your card as “automatic renewal” without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouldn’t call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet – don’t deal with them at all.

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VetoForBRs
Minneapolis, US
Aug 09, 2011 10:22 pm EDT

XBL has been this way since as long as I can remember. It's in the terms and conditions.

Be careful when you give your child your credit card to renew his/her xbl subscription. Or buy one month's at the store and don't renew over your xbox...it stores your card when you do that.

I will say that I've never been incorrectly charged for xbox live. I have my main account which is yearly, and a bunch of randoms that renew monthly as I use/need them.. but I ALWAYS have to call and cancel, or they would continue to charge me.

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jbfirebird
nowhere, US
Aug 09, 2011 10:13 pm EDT

always, always read the terms of service. as for MS and every other internet subscription, the fees are automatic. this is true for MMO's, xbox live, etc. Unless you have signed up for a flat one month fee, it will continue to charge the account you have put on file until you cancel the subscriptions

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7:22 pm EDT
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Microsoft account hacked

my hot mail which i was using for serval years under the name [protected]@hotmail.com withpassword shidadug has been hacked by some body few days back and they have given email to all the addresses in addressbook demanding a loan of $2500 saying i am in london and my wallet has been lost etc will you please check up my account find out what password he is now lusing for my account early action requested.

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manju girisankar
, IN
Feb 19, 2013 9:51 pm EST

,
sir,
my name is manju girisankar, i and my husand girisankar regularly use a mail, id is( girisankar.g@hotmail.com), butt from few days this mail cannot be opened, sir it is really disturbing that without any prior intimation you decide it to be hacked and closed the account, we have permenantly given this mail id for an exam to be held soon and all the information about the exam will come in this mail, so i humbly request you to open the mail for us or all the money payed for the exam wil go waste and exam date would go unknown, please help us out, i have been trying for so many days and providing you all the details you are asking me but still nothing has worked out, it would be nice if you could do it today itself, each day is precious, we cannot wait for a 24 hrs procedure, pleaaaaaaaaaaaaaaaase do it for us
manjugirisankar

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manju girisankar
, IN
Feb 19, 2013 9:50 pm EST

sir,
my name is manju girisankar, i and my husand girisankar regularly use a mail, id is( girisankar.g@hotmail.com), butt from few days this mail cannot be opened, sir it is really disturbing that without any prior intimation you decide it to be hacked and closed the account, we have permenantly given this mail id for an exam to be held soon and all the information about the exam will come in this mail, so i humbly request you to open the mail for us or all the money payed for the exam wil go waste and exam date would go unknown, please help us out, i have been trying for so many days and providing you all the details you are asking me but still nothing has worked out, it would be nice if you could do it today itself, each day is precious, we cannot wait for a 24 hrs procedure, pleaaaaaaaaaaaaaaaase do it for us
manjugirisankar

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bwqcpht
Fort Worth, US
Nov 06, 2012 8:55 am EST

My account with hotmail has been hacked and everyone having my address is now receiving advertisements, saying they are coming from me ? How can I nip this problem in the bud before things get really out of had ?

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pardeep vithal
, PK
Jul 04, 2012 7:53 am EDT

my id is gautam.vithal@hotmail.com is blocked plz open my id .thanks you.

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sudieq5
Mansfield, US
Apr 26, 2012 10:57 pm EDT

I can not open my e-mail from hotmail.com. I was very sick in Janurary 2012 and could not sleep so I tried to get on my hotmail account.. I don't know if I put the wrong password in or what happened. I kept getting message that the wrong password was used several times and it would not open. I pay for hotmail plus. It is take out of my credit card every year. My friends are sending me e-mails to this address and I probably have 1000 or more that I can not see. I even thought the hotmail server was down, as I tried to access my account several hundred times by resetting my password. Nothing worked. I tried to call... and no answer. My friend suggested I open a new hotmail account, so I did this with a new username and a new password. This sucks... I want my old user name and old password back, and to get my mail thats piling up. Also my personal business contacs has this address and I need to hear from them. My answer from this comment will determine if I write a letter to my credit card cancelling HOTMAIL PLUS . Can you help me solve this problem?

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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