Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

XBOX LIVE 360 / xbox live 360

Hockessin, DE, United States
1
Contact information:
Phone: 3023699273
I made an attempt at purchasing Microsoft Points, both through the console, and the internet. Both methods produced a typical MICROSOFT error: invalid. Initially I contacted Xbox representatives to try and enter the information in manually on their side, again card not valid.
Wanting to get to the bottom of this, I contacted the bank for my credit card. Their representative verified THERE WAS NOTHING WRONG WITH THE CARD - IT'S VALID. . . . it gets better.
From this point, I called XBOX on 3-way while my representative was on the phone, verified through my bank, but xbox still said there is something wrong with the card; btw, IT'S THE SAME CARD WHICH IS ON FILE AND I USED TO RENEW MY YEARLY MEMBERSHIP!!!
The XBOX Rep informed me there was nothing to do but try another card! Why? It's the same VALIDIFIED card they have on file.
0

Post your comment

Submit
Microsoft Corporation Logo Microsoft Corporation
Customer Service
Overall Satisfaction Rating

503 Reviews
One Microsoft Way
Redmond
WA
United States - WA98052-7329
+1 425 882 8080
View Full Information
     

Reply to

close
Send