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Xbox / warranty repair

1 United States Review updated:

I am writing in complaint to bring to your attention the trouble I have received in trying to have the Xbox sent back to you for warranty repair / replacement.

I have called three times waiting for the email to advise me of the postal details to have the Xbox returned. The first call was made to Donna in Late June, receipt number [protected], the second call was made on Saturday to Michael on the 1st of July 2006, and the third was made today to Jake. The problems I have received in trying to speak to the individuals concerned are ridiculous. The language barrier is preposterous, thick accents that are barely audible is somewhat of a joke.

My main concern is that the Xbox was a Birthday gift to my eight year old son from his Biological Father who does not live close by! He is unable to play his xbox at all, games are very expensive and he should not have to wait this long to have anything done about the problem. The machine is sitting in his room doing absolutely nothing and it’s not fair to an eight year old to have to look at it and wish to be able to use it! Not to mention the costs involved for myself in logging on to wait for an email that has not arrived!

I am totally disgusted in the amount of time it has taken the xbox helpline to send the details needed and I am going to ring the consumer hotline and complain incessantly to them to bring the standards of your employees up to date. I have no problem in the way they have treated me or spoken to me but the blasé way they have treated my sons situation is totally ignorant and not fair.

What should have been an easy and straightforward resolution to this problem has turned into a total nightmare and I am frankly not happy at all with the situation!

  • Fred May's Response, Jul 11, 2017

    The Game that I got from your store ( Two Dots ) stopped loading. I uninstalled it and reinstalled it and it does the same thing. This all started when I started to use your game hub. I am very upset about this and I would appreciate any help with this matter.
    Thank You very Much!
    Fred May

  • PositiveChick's Response, Oct 07, 2018

    My updates came automatic until microsoft came with a upgrade force. I can't get past the first homepage or download anything. I worked on this for 2 wks. I tried instructions frm micro community, I am still missing important security and quality fixes. Can't download. Microsoft scheduled a call with me. They never called. Microsoft incompetence.

Ki
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Comments

  • Ma
      16th of Aug, 2018
    0 Votes
    Microsoft Corporation - microsoft sign in
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  • Li
      20th of Aug, 2018
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    An update of Office crashed my computer. Had to go to local repair and spend $150. Microsoft will not do anything to offset my expense. The reference no is 1421013768. I would take an extension of my account. You can find the full complaint at the above reference number. This happened on 3/28/18. My contact is lightourway@gmail.com

  • Ma
      21st of Aug, 2018
    0 Votes
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    Stop supporting Samantha Bee.

  • Br
      1st of Sep, 2018
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    Bought xbox one controller and inside package along with controller was what i call a home made razor blade

  • Ju
      2nd of Sep, 2018
    0 Votes
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  • Ro
      5th of Sep, 2018
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    The recent changes are terrible. When I go to create a new message I can no longer access my contacts.
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  • Wa
      10th of Sep, 2018
    0 Votes
    Microsoft Corporation - office 365
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    waldo@gmail.com

    As on onsite tech for TCM in SouthAfrica I attend to 70% of the banks in our country.

    I have not come across a single user that enjoys approves or likes your outlook 365 layout. Everybody complains over the layout and the font.

    Nobody likes office 365...

    Personally I see 365 as a ripoff.

  • Ro
      10th of Sep, 2018
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  • Li
      10th of Sep, 2018
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      10th of Sep, 2018
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  • An
      10th of Sep, 2018
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  • Mi
      18th of Sep, 2018
    0 Votes
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  • Al
      14th of Oct, 2018
    0 Votes
    Microsoft Corporation - Micro Claim 4181599
    Lahore
    United States

    I have received this email.

    To,
    Ali Abbas.
    RE: approval of payment/Transfer.
    Your file have been approved for payment.
    Below are details.
    Depositor: Microsoft Company of England.
    Beneficiary: Mr./Mrs. Ali Abbas.
    Amount Deposited:: £800, 000.00 pounds.
    Type of Deposit: Sealed Bulk deposit ( fully insured)
    Duration of deposit: short term

  • Po
      14th of Oct, 2018
    0 Votes
    Microsoft Corporation - Windows 10 update
    Redmond
    Washington
    United States
    microsoft.com

    My updates come auto until microsoft came with this upgrade force. I been working on this problem for 2 wks. I tried instr frm microsoft, yet i am not still missing important security and quality fixes. Windows update can't download. Microsoft scheduled a call with me. They never called. Microsoft incompetence. I can't do anything.

  • Fr
      22nd of Oct, 2018
    0 Votes
    Xbox - two dots game
    Covington
    Georgia
    United States

    My two dots game suddenly will not load. I uninstalled and reinstalled it and it still will not work. I am very upset about this
    Fred May (fredmay22@outlook.com)
    Will you please help me with this matter!

  • Mi
      22nd of Oct, 2018
    0 Votes
    Microsoft Corporation - app store
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    Live my new phone windows 10 love it.but your app store really, really sucks. No app for my charter cable. Facebook app has no market place to see what people in my area has for sell.crackle app does not work. You tube app is so I can't sign in. Google. Is 1000 times better. And it should be the other way around. Thanks if you can fix.

  • Mb
      31st of Oct, 2018
    0 Votes
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  • Ph
      31st of Oct, 2018
    0 Votes
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