My wife ordered a "trial", sampler quantity of the product, with only the obligation to pay shipping and handling for $4.95, nothing more. A few weeks after that, without any order or authorization from her, our credit card was charged for an order in the amount of $88.55 which, incidentally, still has not been received, and we don't want it. I called in my credit card company to contest this unauthorized charge and it is now being investigated. My wife had previously called to complain and they said that nothing would be done about this but they could cancel future charges to the account. The introductory offer was a trial offer and, since the product did not work, she chose not to order a full supply of it. Instead, the company, without notice to us or our consent, chose to bill us for a full order which, by the way still has not been received. If you chose to "try" this product, be careful of this firm.