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X4 Extender / Product not received - no refund issued

1 Montreal, Qu├ębec, Canada
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Poor customer service. I have not received my order and their sales dept says they are shipping one overnite and that never arrives either. I have asked for a credit to my credit card and they say I need to refuse the X4 package. How can I refuse a package I've never received? X4 seems to be a scam.

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