Wynn Fitness / Billing practice - over charging
I have been billed excessively since May of 2010 at an amount of $36 and $37.50 instead of $22 or $22.60 tax included as my contract with Wynn Fitness indicates. I have been receiving this charge until now with no proof of the extra charge as result of NSF. I am being pre-debited from my Credit Card and therefore if the card does not have sufficient funds the transaction will not even go through, or a notification from the bank will indicate that. I have spoken to my bank and no indications that my card had non-sufficient funds at those times, not the gym provided me with any proof of so. I have been attempting to deal with the Dundas site Manager Moyra in receiving a refund for the excessive amounts of $61 at first (now $76 as it was done again in September of 2010).
I have provided proof of my statements since May of 2010 with the excessive charges and no indication of NSF charges. I have went to the gym in person to speak to Moyra regardless the fact that I have to use public transaction, work 10 hours a day in Toronto, and diabetic which makes me fatigue after a long day to be dealing with such a fraudulent case. I have attempted to call Moyra numerous times and I did not receive a call back and I even left a Voice Message. I went to the branch and she tried to pretend she doesn't know who I am even though I spoke to her 5 minutes prior on the phone.
This have not been dealt with professionally at all, and I am tired of waiting and dealing with this fraud. I have submitted a BBB case and a Consumer Complaint with the Ministry of Consumer Affairs. They sent a response after 2 weeks to BBB saying because I am not happy they canceled my membership ; without any indication of my refund. I sent an official letter to Markus, VP of Operations with request to speak to the legal department. Lets see where this scam goes.