SUBMIT A COMPLAINT / misleading images & descriptions and lack of resolution to refund request

Bejing, China Review updated:
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Bought some dresses from at the beginning of December that looked and sounded lovely on their website. Upon receiving them, they are nothing like the description or images and look like sacks! The quality is cheap and trashy and even the low price I paid for them is far too much for this absolute junk! I requested a refund and was told that I could keep the dresses/sacks and they would refund me $1.30 for my $31.03US purchase!! I have now launched a PayPal dispute for a full refund of my regrettable purchase. Take my advice and do not order from, they should be called '

Dec 31, 2015
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  • Lo
      Dec 11, 2018
    Zaful - No delivery
    United Kingdom

    I ordered a swimsuit off of Zaful and yet have not received an email, any information or cannot track my order. I have the tracking number but how do I track it? It is not meant to come for a few days but I need it for Tuesday so I need to track it.

    0 Votes
  • Ma
      Feb 11, 2019
    Zaful - ZAFUL Starry Print High Cut Choker Bikini Set

    The product that I bought here haven't arrived. In the tracking page said that the delivery was attempted at 14:00 28th of January. If the issue is, I wasn't at home when the delivery happened, where should i ask for my product back at??
    I would like to know where's my product(bikini) please.
    I hope that you can help me.
    Thank you.

    0 Votes
  • Bh
      Mar 03, 2019
    Zaful - Hoodie

    I want to change the size

    0 Votes
  • Fa
      Apr 27, 2019
    Zaful - Haven't received my order yet
    B-53, block 17. F.B Area Karachi

    I received an email of my order being shipped along with an order number on 27th of March. It's been more than 24 days and i still have not received the outfits that i ordered, that are, 'high neck embroidered top' and 'floral print flare sleeve shift dress'. I tried tracking my order but it's not showing the location of my order.

    0 Votes
  • Ra
      May 11, 2019
    Zaful - Item not received.

    Hi Zaful. I was wondering when would my items arrive? I placed my order on April 16th and have not yet received what I bought. The tracker says it already arrived in my country (PH) on April 22 and is out for delivery on April 29 but I haven't got an update from Zaful. I thank you for your assistance

    0 Votes

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