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Ganz / Webkinz
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Ganz / Webkinz
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2.6 20 Reviews

Ganz / Webkinz Complaints Summary

8 Resolved
12 Unresolved
Our verdict: Dealing with Ganz / Webkinz, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Ganz / Webkinz reviews & complaints 20

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2:33 pm EST

Ganz / Webkinz Webinz

1/30/2023, I logged in and discovered that I do not have a webkinz membership anymore. I am very annoyed that webkinz makes you purchase a new webkinz stuffed animal pet every year since the character expires. I don't want to purchase a new webkinz just to be able to access certain games and unlock things at the w ship. I think that this is a cash grab and really annoying. I am avoiding using abusive language in this paragraph, but I have a lot of choice words for whoever came up with this decision.

Desired outcome: I would like an apology because this is gross.

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2:54 pm EDT

Ganz / Webkinz missing estore transferred points from the Ganz estore

On November 1st I bought 60,000 in estore points from the Ganz Estore and was to get 11,000 to one account and 40,000 to another. and the rest in my account. I paid for them and have receipt but I have not receieved the 11,000 or the 40,000 points. I have tried to call and email the Ganz estore and can not get them to answer or help at all. I tried to call but you can not talk to anyone.

Desired outcome: I want a refund or my points I paid for

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1:05 pm EDT

Ganz / Webkinz login

I figured I would go back to my Webkinz account, but my username and password won't work as well as the parents email. Very disappointing! I would love for someone to go back and fix this issue. I was able to use my account two years ago, but it won't work. Could someone respond to me and help fix this issue?

I would love to be able to use my account.

Desired outcome: To be able to use my Webkinz account again

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Is Ganz / Webkinz legit?

Our verdict: Ganz / Webkinz has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Ganz / Webkinz's position as a benchmark of trust and quality within its industry. Users and clients of Ganz / Webkinz can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Ganz / Webkinz earns 96% level of Trustworthiness

Perfect Trust Endorsement: Ganz / Webkinz achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ganz / Webkinz. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ganz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Ganz / Webkinz have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Ganz / Webkinz and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Ganz.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Ganz / Webkinz protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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8:46 pm EST

Ganz / Webkinz overuse of ads

I used to play webkinz a lot at a young age and loved it! I decided to return today and it's kind of a mess now. First off, I am unable to create more rooms. It says I have to purchase a webkinz in order to make more despite having over 30. And secondly, almost every time I enter a room an ad plays. Not a variety of ads either. One ad.

I do hope the webkinz team can fix these problems. If there was a new play joining in, I think it should be in your best effort to make the game as fun and enjoyable as possible! Thank you.

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5:55 pm EDT

Ganz / Webkinz green goblin

I have all the 3 goblins of each color that I purchased from the estore & it says I do not have the green one & will not let me do the green goblin's activities starting today 2018 October 01. The green goblin was the one showing when it refused to let me do the activities. I took out a different colored one & still the same with still saying I do not have the green goblin?

account name: samanthawhitecoud

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2:19 am EDT

Ganz / Webkinz can't access my old account

so I was about to go on my old account and it has been around five days and I've checked in every day and it just says come back tomorrow and my account is rileymarie123 can you just unarchive it quicker please I've been waiting so much longer than necessary by the way I'm on a laptop but I just really want to use it so please Webkinz just fix it I'm tired of waiting

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1:00 am EDT

Ganz / Webkinz Can't access my old account

I loved www.webkinz.com when I was a kid, I had many rare items and it was very fun to take care of my pets. I decided to remember the old days and went to Webkinz website. I was so excited! But when I tried to log into my account nothing happened, it said that my password was incorrect. I am so disappointed. I will not create a new account nor will I want to come back.

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9:51 am EST

Ganz / Webkinz Never Works

Webkinz is starting to really annoy me. They seem to no longer care about anything but the money. They've discontinued signatures and now they cost hundreds of dollars, they've made almost half the items on webkinz require a deluxe account (which is a paided upgrade), and yet they can't seem to take the time to make webkinz.com work. I can finally log in but I can't do anything but go to the W-Shop. If I try to do anything else the screen goes blank and the program closes. I haven't been able to take care of my webkinz for about 6 months now. Ganz, pay attention and FIX THIS!

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7:04 pm EST
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Ganz / Webkinz freezes up

everytime my 5 year old daughter plays on webkinz, it always freezes up! it gets annoying! me AND my daughter are seriously sick of it! well, one day, we were fed up & had enough of it, so, we called the services. well, they NEVER ANSWERED! me & my daughter are soooo sick of it! im getting her off of this site PRONTO!

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Update by chocolateluva
Feb 04, 2011 2:05 am EST

anymore.

Update by chocolateluva
Feb 04, 2011 2:04 am EST

i know gkenigmatic, BUT, this is NOT me. in fact, THIS IS MY DAUGHTER! also, td577, i seriously dont think that itll work.

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11:51 am EST
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Ganz / Webkinz faltse advertising scam +100% horrible

i for a long time wanted a webkinz my family isnt rich annd every penny must be used wisly finaly my family had enough to buy me one i got it for my b-day then my family went in to poverty my next b-day we got a laptop to share i ameadeaty went to my account there was a note that said it would expire that day I was crushed now i have a chace to get rich ...BY GETTING BACK ILL SUE THEM UNTILL THEY ARE BEGGERS ON THE STREET LIKE I WAS THEN THEY WILL LEAN TO GET THIER HANDS DIRTY!if they are greedy enough to make kids sad i doubt any of those people are christians let them earn their reward when they die

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Trevor is now a proud father a baby boy
Markham, CA
Dec 26, 2009 1:21 pm EST
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I have never been interested in Webkins or spending my money on any game pet site. You never know when they will close your account claiming you broke the rules and not return your money. These things usually expire in a year. In my opinion they should never expire since people spent their money on them.

Neopets is the same, with premium (paying members) you actually expect the site to be better for them. No, they give horrible service to normal members and just as horrible to royal members and premium members. These sites are not worth the money you or your parents give to them, you never know when they will screw you over and say tough luck.

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11:07 am EST
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Ganz / Webkinz the people

I hate webkinz! i got kicked off on my b-day a wonderfull present from my 'furry friends' . i hope those people fix thier darn additud those poop eating frog faceed nasty boogers

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nagina
Branson, US
Dec 28, 2009 4:25 pm EST

What are you talking about?

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Trevor is now a proud father a baby boy
Markham, CA
Dec 26, 2009 1:58 pm EST
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Neopets also hires "poop eating frog faced nasty boogers" with bad attitide as well. What is it with these gaming websites. Is one of the requirements for hiring you must be a "poop eating frog faced nasty boogers" with bad attitide?

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6:13 pm EST
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Ganz / Webkinz WEBKINZ

I was on my Webkinz account when i went to the shop. I exed out of the shop and EVERYTHING i mean EVERYTHING I had in the room was gone! I'M TELLING THE TRUTH! It happened to my brother too and it totally stinks. Ganz BETTER do something about this crap because Im getting really sick of it. Everything in theat room total cost me $5000~! Grrrrr. DO SOMETHING ABOUT IT OR ILL SUE GANZ.

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ccjj69
, US
Dec 25, 2009 6:55 pm EST

Nothing you can do about it. It has happened to my daughter a couple of times too.

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6:05 pm EDT
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Ganz / Webkinz False advertising

My daughter received several webkinz for her birthday a year ago. There is no documentation when you buy a webkinz that says you can only use the website for your purchase for a year and then you have to buy ("adopt") a new toy to continue to use the site.

My daughter is crushed and we will contact the NY Attorney General tomorrow due to the lack of information when you buy the product that you will only be able to access the website for a year.

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BlandsHatch
Bristol, GB
Dec 07, 2009 12:56 pm EST

The toy is called "Web"Kinz which implies that the website is part of the child's experience. Imposing a one year limit is a cynical strategy employed by the company to use the child's disappointment to manipulate parents into having to buy another toy.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 30, 2009 7:08 pm EDT

Well was the product purchased only because you get to use the website?

Probably not.

The website is a bonus. They don't have to provide it all and kids would still like the toys.

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8:04 pm EDT
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Ganz / Webkinz Not reliable

Should have checked here first. Bought two of the critters or whatever they are called for my granddaughter. The website does not work and has no work around I could find to set up a new account for her. Webkinz has FAQ's in quantities but no clear way to contact their customer service either by phone or email that I could find. Finally resorted to a Google search and ultimately got a form online at the Webkinz site that seemed to actually process but no answer so far. But, now having looked through the site much more than I ever wanted to do so, their sales pitch to kids to buy more and more to play online is disgusting. Maybe then I ought to be pleased that the site doesn't work?

I do wonder truly if this is a currently functioning company or something that has folded or in the process of folding? After looking at the many complaints here, There is no good reason for them to be doing well. Wonder if the Better Business Bureau has had dealings with them?

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MargeK
Grand Rapids, US
Sep 01, 2013 11:14 pm EDT
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I have been wondering about it too. Sometimes it forces me to the Ganz site, thereby removing my ability to sign on to Webkinz. I certainly am totally thankful I did not sign up for the Deluxe membership. Close call as I had been checking it out lately and almost spent the bucks. It appears they have some major problems. I hope someone is taking a look at the issues. I wonder how I tell if they even care about it ! I got it to work last night from my laptop but now not working properly again.

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Trevor is now a proud father a baby boy
Markham, CA
Mar 11, 2009 11:36 pm EDT
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Apparently the site is down for maintenance? It has been for a while?

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10:36 am EST
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Ganz / Webkinz unfair practices

This is my 7th complaint, all falling on stone ears, deaf and just as hard. You people really don't give a damn if a BIG company cheats kids, LITTLE CHILDREN. They have no voice in this dirty business, just tears and confusion. My niece is now afraid her pets will die as she is often unable to log on.This is two birthadats that they have not sent her a TOKEN for her pets birthdays. I have taken a picture of those words from the Webkinz Giude "bible " to all webkinz. If you have a question, they tell you"REFER TO THE WEBKINZ GUIDE>IT HAS ALLL THE ANSWERS YOU SHOULD NEED". Thats hiarious.Tell my niece why she can't finish Quizzys Coerner. I'll bet noone of any say so has even enquired, and all of th4e things that have mysyteriously dissapeared from her dock. Is this a legitamate business or a dog and pony show.I expected that some one would come down from "MOUNT OLYIMPUS" and check on us feeble motrtals.Well I haven"t seen any lightning bolts or e=mails to probe the situation, I will keep you abreast of their future broken promises. G.J.D.

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straity
, US
Aug 26, 2015 7:39 am EDT
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webkiz developers don't give a dam. they installed a new release which deactived most of the high price animated things purchased from the estore.

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3:29 pm EST
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Ganz / Webkinz unfair practices

So far you have not printed any of my complaints.Either you're here as a "good faith" token or you are for real.Which is it? Webkinz has done nothing but plat unfairly with my ill niece.They won"t let her finish her Quizzys Corner final segments in math amd health so she can "graduate".Clearly the stickers are not there when they tell her wrong number of to question to be answered.Then let"s discuss the matter of TOKENS. In the webkinz guide-THE BIBLE to all webkinz land it states that you recieve a token on ALL pets birthdays pet of the month and special webkinz anniversaries, My niece neither recieved atoken for two pet of the month adoptions or her recent birthdat of her pet Buster. According to all her friends, they recieve these tokens. I could go on and on about other things that have happened but you don't seem to care. The latest cruelty is to shut her out from logging in, surprizingly after I posted my first 2 complaints.I have complained on other sites and will continue to do so if your attitude is one of being the "GREAT AND POWERFUL OZ". I'm quite certain Mr Ganz did not intend to have a bunch of screen watchers destroy a potentially enriching playground for children I hope someone has the nerve to address this letter.G.J.D.

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gaba Pettit
Racine, US
Jul 30, 2010 10:16 am EDT
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My son received an Amazing Hamster, and is unable to log in. I have spent 45 minutes trying to help him, only to be told we are locked out and will have to try tomorrow. This is a Presto 1st edition. Is this not a reag ganz product? Why are we unbable to play?
Pettitgabriela@yahoo.com

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7:25 am EDT

Ganz / Webkinz Website problems

My 5 year old niece likes to play Webkinz. We do a few tasks daily -- or try. The website freezes all of the time. She got a couple webkinz for her birthday in May. This is almost September. I could understand the website logging you off every few minutes if the site was being upgraded or migrating to a new server. But this is routine with the site and it's annoying. Ganz doesn't seem to be doing anything about it. It doesn't improve.

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Reviewer74379
,
Nov 29, 2015 10:13 am EST

Guess whose costumer service stinks. Surprise! It's Ganz. Their costumer service doesn't allow you to truly say what you mean a get an answer that will help. They sure haven't fixed any the problems I have had. Ganz is becoming a scam!

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jenna duff
warren ma, US
Jul 03, 2015 8:28 am EDT

th10ey made mr quack retire and my pets are sick I am veary disapointed

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jenna duff
warren ma, US
Jul 03, 2015 8:26 am EDT

dr quak retired and my pet is sick

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ZumBug
, US
Apr 17, 2015 1:21 pm EDT

Dear. Webkinz I am feeling very frustrated with your website, the reason for this is because I try to log in and then it freezes, it takes a super long time to load the games and your making most games for members, what ever happen to letting all kids buy and play whatever they want without becoming a member its not our fault we cant afford memberships, you could at least cut some slack on the games. You re really ruining the webkinz game with that stuff. We might as well just play club penguin for Pete's sake, at least they don't freeze on us every five seconds and let us play all the games. I remember when I use to have a webkinz account and I would look forward to coming home and playing it, now I wouldn't even recommend it to my dogs. I'm not saying that you have to fix it, you don't have to do anything but if you don't more and more people are going to stop playing and then hopefully you will go out of business. If you just fixed these things less people would complain, I'm just telling you because your probably to stupid and lazy to figure it out yourselves.

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Doggygirl
, US
Oct 13, 2014 10:55 am EDT

Super upset and mad at how slow and frustrating the Webkinz website is! This seriously needs to be fixed! I am not to happy.

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sharkisha bands
, US
Sep 11, 2014 4:34 pm EDT

I LOVE WEBKINZ but the member ship it is not that much money you will be happy you did!:)

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Dawn5555
, US
Apr 21, 2013 4:00 pm EDT

I have multiple webkinz, and when i first pplayed it was fun. But now, ads are cutting off the screen so I can't X out of anything. The bottom is cut off so I can't get into "My Stuff" and whats up with the new map? I payed with my own money for tens of webkinz, and supported them for a long time, and this is how they repay me? I guess I could live witha few of the problems, but the ads are probrally the worst. Why are they even advertising new sites and pets, why do they need too? With all the complications going on I doubt anyone is going to buy, or even look at Webkinz's items anymore. Maybe it is just my computer getting old but the same things are happening to my friend's BRAND NEW computer! Seriously Webkinz!

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ratkinzluver333
, US
Dec 12, 2009 4:32 pm EST

bonapart332
This happened to me aswell. And unfortunatly there is nothing you can do about it. I for one though, believe that you're lucky. I woke up one day and went on my account to play with my friends. I went in my room to edit some furniture i wanted them to see but when the room had fully loaded i found that there was nothing in my room. I figured it was some sort of glitch but then i realized it wasn't when i looked at my dock.
1. I had no money what so ever
2. All the stuff in my dock that I BOUGHT was gone
3. I had 32 burritos in my dock (I never bought any burritos or atleast certainly not 32)
4. I also found some rooms on the map of my house that i never bought filled with stuff that i never bought

I have tried reporting this to webkinz but it has been 1 year and they still havent done a thing about it :(...
I have luckily recovered all my money and fixed the rooms up but most of my rooms will never be the same again.
Also, Webkinz have alot of glitches that are extremely annoying when you play for example
Webkinz ripped me off! I bought a book to put in one of my webkinz's room i dragged the book into the room and i could see the mouse make the loading sign for a moment but when it stopped there was no book in my room.
That was a couple months ago and still there is no book in my room.
Another thing that occurs alot is the glitch where your pet laggs behind on everything in the clubhouse and it seems that the internet connection isnt working when actually its fine...
I have experienced alot of other annoying glitches but there are too many to list in this comment therefor showing that webkinz have done nothing about it at all.

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bonapart332
, CA
Aug 29, 2009 11:42 pm EDT

can someone please help me !

today the 29 august 2009 i logd on my account and all my exlusive and RARE stuff object were sold or lost
and i had 20673$ but now i have 11564!
i dont have alot of stuff now
THE PROBLEME :: i NEVER gave my accounte to ENYBODY !

if you can help me please do
THANK-YOU !

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DEBBIE
, US
Feb 10, 2009 12:13 pm EST

I AM A MOM OF 5 KIDS, AND IVE BOUGHT MY 5 KIDS TONS OF WEBKINS AT $16.00 A PIECE OVER THE LAST YEAR, PROBABLY OVER 200 ALLREADY, AND I AM REALLY DISGUSTED WITH GANZ, BECAUSE EVERYTIME YOU LOG ON...PLEASE WAIT OR YOU PLAY GAMES AND IT FREEZES UP AND YOU DONT GET THE KINZ CASH, MY KIDS LOOK FORWARD TO GOING ON AFTER SCHOOL, AND THEY CANT EVEN GET ON...THEY NEED TO GET A BIGGER SERVER TO ACCOMADATE EVERYONE...ALL THE MONEY THEY CHARGE FOR THESE STUFFED ANIMALS, IT DISGUSTS ME.EVERYBODY SHOULD STOP BUYING WEBKINZ UNTIL THEY DO SOMETHING ABOUT THIS BIG PROBLEM.GET A BIGGER SERVER, YOUS MAKE THE MONEY SO MAKE EVERYONE HAPPY, I WILL NOT BUY ANOTHER WEBKIN, TILL I SEE AN IMPROVEMENT, AND LET ME TELL YOU, THEY LOST A LOT OF MONEY WHEN IM BUYING FOR 5 KIDS...DISGUSTED

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6:12 am EDT
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Ganz / Webkinz Non-existent customer service

Like many other people posting complaints here, my son has been unable to access one of his webkinz rooms. He has several and all seem to work except this one. We simply cannot access this room. The computer freezes each time we try. We have to log out and back in to play. I've contacted customer service three times over 3 weeks. I've received automated replies each time but that's it. Nothing specific. Remember that if you've tried to contact the company repeatedly, you can file a complaint with the Better Business Bureau and your state's Attorney General office. Maybe then Ganz will listen to all of us. It really is unacceptable. If I don't hear back by the end of this week (1/13/08) I will file complaints with the BBB and the Washington State Attorney General. Good Luck and don't give up!

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6:27 am EDT

Ganz / Webkinz Not working

I love webkinz.com I go on almost every day! Although, for a few weeks I have not been able to go on. It says there is an error on my page. This makes me very upset. What makes me even more upset is the people at webkinz.com do not seem to be trying to fix the problem. I am very disappointed!

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Update by dana
Jul 13, 2008 6:27 am EDT

I love webkinz.com I go on almost every day! Although, for a few weeks I have not been able to go on. It says there is an error on my page. This makes me very upset. What makes me even more upset is the people at webkinz.com do not seem to be trying to fix the problem. I am very dissappointed

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Frank
Lyons, US
Feb 09, 2009 5:50 pm EST

I think we need to get a lawyer. we buy these webkins and pay $15.00 for them and my kids have between all 5 of them around over 150 of them. they need to spend some of their money and get a better server. Ganz, you suck you robbers

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Taylour Webkinz lover
,
Nov 16, 2008 7:10 am EST

ya'll are ###s! Webkinz is the best website ever and hallmark is very smart to sell them. If you can't get on webkinz their probably making changes so it is more fun. If ya'll wre paicent enough to try to get on a little bit later then it woould have worked and it would have been awsome! MAYBE YOUR KIDS DON'T KNOW HOW TO WORK THE WEBSITE! LIKE I SAID YA'LL ARE ###S YOUR KIDS PROBABLY TAKE AFTER YOU!

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Lisa
,
Sep 12, 2008 6:35 pm EDT

For the pass several months, the webkinz site has been terrible to try and play on. Constant "server is down" and "Please wait", which last forever. I tried to contact customer service vefore about problems and even told them they should have to reinburse us money back already if my children cannot play on the site. Both of my children have 21 webkinzs apiece. Thats alot of money tied up and they cannot play on the site!

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elizabeth johnson
,
Aug 24, 2008 7:12 pm EDT

this is a scam I have been trying to get my daughters webkinz account to work...having problems but webkinz support does not have a phone number that works...they don't respond to my emails..it is a joke. This is a amateur website. I cannot believe Hallmark would carry a product from a company that is ripping children off. My daughter bought two webkinz with her money and was ripped off. YOU SHOULD BE ASHAMED WEBKINZ

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rose
,
Jul 13, 2008 3:36 pm EDT

i am complaining because you are retirering all the new webkinz when there a still millions of old one's witch is not fair because you never get a long enough chance to go to a store and buy the new one's so try to start retirering old webkinz and also I disagree on retirering any webkinz so maybe think about it and then think of all the kids that want retired webkinz but can't get them and think about how much money you are losing because that child wanted that certain stuffy so think about it and fix it

angry

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6:13 am EDT
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Ganz / Webkinz It's a scam

Webzinz website ***. My daughter was so excited to go shopping this morning to use her own money to buy a webkinz. We got home tried to go to webkinz.com to play and it says error on page. Save your money. Their customer service also ***. Or lack of customer service. If they are so proud of an over priced stuffed animal why do they not have an 800 number? You can submit a complaint but they do not get back to you and even if they did what difference does it make try telling a 7 year old why the website does not work.

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cindylou2759
, US
Feb 11, 2019 12:43 pm EST

I tried to get a membership for my grandson and it says my account is locked. Left several messages but no response. Would like to get this done for him need my account unlocked please

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