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1.2 295 Reviews

Vestiaire Collective Complaints Summary

11 Resolved
267 Unresolved
Our verdict: If considering services from Vestiaire Collective with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vestiaire Collective reviews & complaints 295

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11:56 pm EDT

Vestiaire Collective Vintage clothing

Do not buy from this website. There is zero customer service which is very dangerous when you are purchasing second hand goods. They never respond to your emails and the phone numbers do not work. They are a terrible terrible company. I strongly urge you do not use this website.

You will end up wasting your money. You will find dozens of stimuli complaints online.

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6:15 am EDT

Vestiaire Collective Condition of item purchased is not acceptable

I have purchased shoes marked as a " very good condition" got a pair fair condition shoes with huge scuffs on heels
Ref : 3819401 .
So very disappointed. Have purchased a pair of Louis Vuitton heels listed by Vestiaire Collective Concierge Service as " Very good condition".
Have received heels with huge scuffs on heels in some parts the leather is missing! How shocking.

Upon receiving the parcel I have written an email to VC supplied photos of these heels asking to take these shoes back and issue me with a refund.
Nobody got back to me I kept sending emails until today when I have received an email from someone called Ghizlène who has stated they don't accept returns and I can relist these shoes if I wish - a small handling fee will be deducted from the final sale. ( That means they will be released as very good condition while in fact the condition is poor, worned out soles, scuffs and missing leather on heels).

I have purchased an item marked by VC Condition : Very good condition.( A second-hand pair of shoes in very good condition have barely been worn and very well looked after.)

What I have got is a pair of heels which correspond to a Fair condition:
Huge scuffs on heels and missing leather on heels, worned out soles.

Shame on your Vestiaire Collectives we pay 30% commission fee for you to check all items properly- in this case you have not done it and now you refuse to admit your mistake and takes these worned out shoes

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7:38 am EDT

Vestiaire Collective Cheater company

They sent me wrong bag and they refused to fix that. I contacted VestiaireCollective many times and asked them to send me my bag, but they claimed that was no longer their responsibility. I also would like to mention that they sent me one of the cheapest bags and they one I ordered cost more.
They were not nice, their customer service did not care about anything, so I decided to seek help elsewhere.
I'm glad I paid via PayPal and thank to them I got my money back.
I will not buy from VestiaireCollective again and do not recommend them to anyone. Please read the reviews!

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4:40 pm EDT

Vestiaire Collective Mini celine luggage tote

In Feb of 2017 I was sold a fake $3000 Mini Celine Luggage Tote. Their authentication service is a joke as the bag was authenticated by them twice! Thank God I used Pay Pal so after two months I was able to get a refund. FYI: They never even responded to me directly or Pay Pal so I can't imagine what would happen if I purchased directly. DO NOT PURCHASE FROM THEM! (Ref# [protected])

And to make matters worse the person that sold me the fake bag has now listed more items!

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3:16 pm EDT
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Vestiaire Collective Christian louboutin shoes

Hi there,

I have bought a pair of Christian Louboutin from Vestiaire Collecttive and received it last Monday (3 days ago).The shoes look very good made, however looking at the signature inside the shoes and on the soles, I can clearly say that those shoes are fake.The inside signature is just a golden block and letters are not clear and defined.Letters in the red soles signature are not as deep as are supposed to be.Two easy flaws to be spotted and I don't understand how V.C. Team is not able to spot them during the quality control .

I would like to get an aswer from you and get this issue fixed ASAP thanks

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12:17 pm EST

Vestiaire Collective Require information on delivery progress of my order with vestiaire

Hand bag ref no 594851 abaco grey leather, pre owned sold by seller iham Advertised in the VESTIAIRE COLLECTION Bought and paid for £106 .81 on 18th January 2017. Still not recieved. Can you please inform me ASAP on the progress and when I can expect delivery.Registerd Order No with VESTIAIRE 172 187 51 My phone number is Home [protected], mobile [protected]

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8:37 am EST

Vestiaire Collective Stay away - merchandise 'disappears' at the nyc office

Sold a pair of expensive CELINE earrings on this website. They provided me with FEDEX shipping label to mail the earrings to their New York office. I did so right away. Today I received an email from them stating the earrings are not inside the parcel. Quite an interesting tale, considering I personally packed them and sealed the box. Very curious how they are planning to resolve this. Needless to say I will be closing my account right away; in the meantime just praying I will get my money back. Stay away!

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1:06 pm EST
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Vestiaire Collective Fake moncler jacket sold on vc and no customer service

Sold fake moncler jacket
Received the jacket, first of all, the condition does not match what seller said "worn twice", instead the jacket came full of strong perfume and collar was dirty, as well as the zips discoloured.
Also, the jacket does not look like aughentic
I since then contact an individual who runs a site to help people authenticate counterfeited moncler jacket, called "moncer expert" and was confirmed this is not an authentic moncler jacket, also advise me the signs to identify counterfeited moncler
This jacket's generic zippers with no brand name are never used by moncler, the logo is not a match either, the lettering on the tag with model name is not even close to authentic.
Most importantly, this moncler jacket does not have authentic code, / qr tag which is a must have for very piece of moncler jacket, plus the cartoon picture inside the jacket is too dark, and there are many poor spelling mistakes too, such as "broadway" "new york" were spelled as "boradway" "new tork".
However, such jacket managed to pass the quality control, I had contact vc customer service, they asked me to return the jacket, the jacket is now with vc for 4 days without any progress.
I want to ask vc first of all, how possible such jacket can pass your "in house expert" quality control and confirm compliant, someone does not do their job properly for sure, "authenticity guarantee"— is this not suppose to be the whole point buying from vc?
Also, why it takes so long to tell this is a counterfeited item with so many signs easily to tell!
I will not leave it like this and lose my £500, I need my money back and an explanation.
I have provide the purchase invoice to trustpilot to approve I am your customer vc, by denying I am not your customer is not the right way to resolve the issue!
Very bad experience!

Update: I had now received the offcial confirmtation from moncler.com that the jacket is indeed not aunthentic moncler jacket. Now let us see what is the result of vc 2nd inspection !I am still waiting since 6th dec! Hi

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12:23 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vestiaire Collective They damaged my chinchilla jacket

I sold a jacket on VC and the company provided me with a shipping label to ship the item to them. They guarantee that quality control would be completed in 3 days. Well 4 days went by and I didn't have an update so I contacted them. And then day 5 came with no response so I called them. Shortly after I enquirer about my about I received and email saying that my item was not compliant and there was a link attached. When I clicked on the link it said my jacket was not accepted due to holes and it showed a picture that looked like my jacket had been cut! I contacted customer service immediately requesting to speak with a supervisor because my jacket was shipped to them in perfect condition. This has been going on for days now. I have yet to speak to management and the company has not offered a resolution for my jacket. I asked for them not to ship my jacket back to me damaged. I asked for it to be repaired or to be compensated for damages. Instead all the company's customer service has told me is what the company can't do. I am outraged and I'm looking to file a legal complaint for the damage done to me property. The also shipped my jacket back to me stuffed in a small box and plastic bag that you would put shoes in. I shipped the jacked in a garment bag and large box.

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Resolved

Vestiaire Collective was very helpful and cooperative with coming up with resolution for the damage of my item. I am very thankful and will give them another try.

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12:39 pm EST
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Vestiaire Collective Customer service at new york/usa is horrible

This is about the worst selling site I have dealt with. My complaint has nothing to do with those who post and sell through site. The complaint is with the New York Office. I complained last year regarding this office and the customer service. The way the site works is that sellers or buyers that are either buying or selling to someone in the USA have to send their items to the New York office to be checked for Authenticity. I believe that their are issues at New York Vestiaire Office. They should investigate the office to find out if workers are shipping exactly what sellers are sending in. i sold something last year and had to send to the quality control NY office and I had to complain against a girl at the office. Receiving payment is ridiculouse. Would take over a month. I just made a purchase of a "READY TO SHIP" item. Supposedly that means ships within 24 hours of placing order. Because it already went through the quality check. NOT THE CASE. I STILL HAVE NOT RECEIVED MY CONFIRMATION AND I PHONED CUSTOMER SERVICE THIS MORNING THE GUY SAID HE WOUKD GET BACK TO ME TODAY WITH A RESPONSE. HE DIDNT GET BACK TO ME. SO I PHONED BACK AND HE SAID THE "NEW YORK" office is still looking into it. The guy who owns site name Sebastian should really investigate what is going on at that New York office because the majority of the complaints are stemming from that office and the company will develop a bad reputation due to the complaints stemming from that New York Office. They should do some a Test shipments to see if what the seller sends is actually what the New York office is shipping out... or if that New York office is doing a bait and switch and shipping out a fake item instead and taking the legit item. After this purchase I will never purchase from the Vestiarecollective site again. Too many suspicious incidents stemming from that office.

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7:19 am EDT

Vestiaire Collective Beware of this seller!

Ordered a Louis Vuitton bag from www.vestiairecollective.com website and the one arrived was definitely fake!
I am a big fan of this label and I know when I see fake LV merchandise. I contacted VestiaireCollective customer service and they called me a liar and said that they stand behind their product. I told them that if they want I can get all the proofs but everything was useless. They stopped replying and I wasn't able to contact them again. I'm so disappointed!
Beware of this seller!

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jale smith
, US
Jul 09, 2017 12:05 am EDT
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I have bought a louis vuitton purse from vestaire collective company in paris france . After i have paid $ 1277.71 i got a fake louis vuitton purse and with terrible smell . They promise quality check, they will not sell a fake, i got the fake purse . They have not reply my last email either .

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1:14 am EDT

Vestiaire Collective Never got the item

I do not recommend buying anything from www.vestiairecollective.com website, because these people are real cheaters. Too bad I did not check the reviews earlier. I made my order over three month ago and never received it. And no matter how hard I've tried to reach them they continue to ignore me!
I lost my money and never got the item I paid for.
According to all the comments I saw there are only two possible options here:
1. You will get a fake item
2. You will get noting
So I'm the second case.
Do not waste your money here!

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1:47 am EDT

Vestiaire Collective Non authentic

I have purchased a Gucci bag from www.vestiairecollective.com and paid over $1000 for it.
Before ordering I contacted customer service and asked about the bag and they assured me that everything they sell is 100% authentic. But when I received the bag there was something wrong with it. It looked something like picture but there were some small differences and the most important part was that there were no stickers or tags saying it was authentic!
I was curious and went to a local Gucci boutique and asked them to look at the bag. They said that the bag was 100% fake and showed me the same bag! It was absolutely nothing like what I've received from VestiaireCollective!
When I contacted them and asked for a refund they literally called me a liar and refused to refund my money. Avoid at all costs!

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Samerg
, US
Nov 12, 2018 10:05 am EST
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This is the worst website ever how can that even happen ? I paid and I waited for 3 days and you guys cancel it ? That's not right and the seller should be Banded from the website I want my refund right away and I will never shop with you guys ever again worst service and sellers .I'm very upset ! Be aware of this seller check out the pictures .

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3:37 am EST

Vestiaire Collective Stay away!

Better stay away from VestiaireCollective and save your money! I ordered several items from their website and all my three purchases were a complete joke! Their quality control is shameful, they let items pass and really do not care about its quality. Items that were described as brand new in their description arrived in a very poor condition. I contacted their customer service and demanded my money back, but they completely ignored all my messages. So I canceled my account without looking back. Don't order anything from these thieves, you will never get what you paid for, and they'll never give you your money back. Their return policy is beyond ridiculous! I'll never order anything from them again!

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lenat0221
, US
Nov 23, 2018 4:13 pm EST

I purchased a girl's Burberry jacket and the garment was listed in very good condition with minimal wear. However, when I received an item it had several stains that were not even mentioned on the listing. I contacted the costumer service and sent the item back, but they told me after 2nd evaluation they can not take it back and send it back to me. I am stock with the dirty and unwearable jacket and very unhappy with the decision that they made. It is misleading information that they put on the listing and the seller is not truthful. Shame on you Vestiaire Collectives and your inspection.

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puccini
, US
Nov 03, 2017 10:11 am EDT
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CEO Sebastien Fabre has designed this website-based business to be a one-way affair: Money comes in, little goes out, complaints are ignored, and because they are based in France, they are protected by the French governmental bureaucrats in this social welfare state. French companies cannot compete in the world marketplace, so they resort to`exactly the kind of dishonesty you read about in these critical reviews.

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Canterbury11
, GB
May 27, 2017 6:09 am EDT

Have Purchased " very good condition" shoes got a pair fair condition shoes with huge scuffs on heels.
Ref : 3819401 .
So very disappointed. Have purchased a pair of Louis Vuitton heels listed by Vestiaire Collective Concierge Service as " Very good condition".
Have received heels with huge scuffs on heels in some parts the leather is missing! How shocking.

Upon receiving the parcel I have written an email to VC supplied photos of these heels asking to take these shoes back and issue me with a refund.
Nobody got back to me I kept sending emails until today when I have received an email from someone called Ghizlène who has stated they don't accept returns and I can relist these shoes if I wish - a small handling fee will be deducted from the final sale. ( That means they will be released as very good condition while in fact the condition is poor, worned out soles, scuffs and missing leather on heels).

I have purchased an item marked by VC Condition : Very good condition.( A second-hand pair of shoes in very good condition have barely been worn and very well looked after.)

What I have got is a pair of heels which correspond to a Fair condition:
Huge scuffs on heels and missing leather on heels, worned out soles.

Shame on your Vestiaire Collectives we pay 30% commission fee for you to check all items properly- in this case you have not done it and now you refuse to admit your mistake and takes these worned out shoes

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6:42 am EDT

Vestiaire Collective The item was in terrible condition and impossible to return it

People, don’t even think to buy from www.vestiairecollective.com. They didn’t check the quality of the items and sent me second-hand item with the stains and in terrible condition. I was shocked to get such item and of course tried to return it, but the seller refused and told me that such item was useless for them. Simply ignore this website and don’t waste money.

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Pascale vdb
Beerzel, BE
Mar 19, 2024 10:20 am EDT
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I bought a camisole without a size label. The article doesn’t fit. Instead of a size 42 and after messuring it is a size 36 or 38 (S or M). They don’t want to pay back.

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SilvanaNOvell
Miami, US
Mar 17, 2024 6:09 am EDT
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I sold an pair sandals at Vestiaire Collective and shipped it using the lable provide for them more than a month ago. I reported the issue I sent the carrier proof and they stopped contacting me more than a week ago without a proper solution. There is no phone number available to speak with a representative.

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Isabelle Haemers
Gent, BE
Dec 03, 2023 6:23 pm EST
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I sold 3 items via Vestiaire Collective. More than a month later I didn’t recieve the payment yet. Every two day I get this message that I have to be patient and that they will be back in 48h. I lost more than 500 euro.

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Manny Cuisine101
, US
Nov 19, 2023 9:17 am EST
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this marketplace is a sham, worst marketplace, i sold an item, got proof of usps delivery and Vestiaire will not release my money because buyer says they have not received it, complete sham, buyer is dishonest, i did my job i should get paid

Terrible company, terrible customer service

Where is Tradesy, this would have never happened.

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Manny Cuisine101
, US
Nov 10, 2023 12:15 pm EST
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hi, i agree worst company, they are thieves

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Lipa Ana
, US
Sep 26, 2023 3:55 pm EDT
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ve sold a Hat sendind direct shipping. Seller claim is fake and send to VC a fake hat . They canceled my sale and and ask me to send 15 euro for returning the fake hat. I ask them to send me picture with the item they got because mine is authentic and i provide the receipt but they stood with the buyer and don t answer me back

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R cutler
Shellharbour, AU
Jul 18, 2023 2:10 am EDT
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I purchased a belt bag the website.

The item is 45cm at its largest point.

It is described as 38cm.

As per their terms and conditions

If our experts find that the item does not perfectly match its description, we will issue a full refund.

That is a 7cm difference.

I have the right to a refund.

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Nevena33
Beograd, GR
Jun 12, 2023 2:08 am EDT
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I sold and send 10 items on 2. May still didn’t get my payment terrible… I’m writing every day for one month still no answer.

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Emspo88
Manchester, GB
Apr 03, 2023 12:03 am EDT
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My item nr [protected] has been stolen by Vestiaire collective check and authentication team in Italy/Milan. It was delivered to them 4 days ago for checks and since then there's no information what happened to the item. I contacted customer service but they're unable to locate the item. The order nr is [protected]. Please help.

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Oxana Kh
Los Angeles, US
Feb 05, 2023 1:43 pm EST
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They re blocked my account! They didn’t answer me. I don’t have an access to my profile I couldn’t to return the item.

Vestiaire Collective Customer Reviews Overview

Vestiaire Collective is a leading online marketplace for pre-owned luxury fashion items. The website has received overwhelmingly positive reviews from its customers, who praise its extensive selection of high-quality products, user-friendly interface, and excellent customer service.

Many customers appreciate the website's commitment to authenticity, with rigorous quality control measures in place to ensure that all items sold on the platform are genuine. The website also offers a secure payment system and a buyer protection policy, giving customers peace of mind when making purchases.

Customers also appreciate the website's easy-to-use search and filtering tools, which allow them to quickly find the items they are looking for. The website's mobile app is also highly rated, with many customers finding it convenient and easy to use.

Overall, Vestiaire Collective is highly recommended by its customers, who appreciate its commitment to quality, authenticity, and customer service. Whether you are looking to buy or sell pre-owned luxury fashion items, Vestiaire Collective is a great choice.

Vestiaire Collective In-depth Review

Website Design and User Experience: The website design of Vestiaire Collective is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is seamless, with intuitive search filters and clear product descriptions.

Product Selection and Quality: Vestiaire Collective offers a wide selection of high-quality products, ranging from designer clothing to accessories. The items are carefully curated and authenticated, ensuring that customers receive genuine and well-maintained pieces.

Pricing and Value for Money: While some items on Vestiaire Collective may be on the pricier side, the platform offers great value for money considering the quality and authenticity of the products. Additionally, the ability to negotiate prices with sellers allows for potential savings.

Customer Service and Support: Vestiaire Collective provides excellent customer service and support. Their team is responsive and helpful, addressing any inquiries or concerns promptly. The platform also offers a buyer protection program, ensuring a secure and satisfactory shopping experience.

Shipping and Delivery: The shipping and delivery process with Vestiaire Collective is efficient and reliable. Items are carefully packaged and shipped promptly, with tracking information provided. International shipping options are available, allowing customers worldwide to enjoy their purchases.

Return and Refund Policy: Vestiaire Collective has a fair and transparent return and refund policy. Customers have a specified period to return items if they are not as described or if they have any issues. Refunds are processed promptly, ensuring customer satisfaction.

Trustworthiness and Security: Vestiaire Collective is a trusted platform with a strong reputation for authenticity and security. The platform employs rigorous authentication processes and safeguards customer information, providing a safe and trustworthy environment for online shopping.

Social Responsibility and Sustainability: Vestiaire Collective demonstrates social responsibility and sustainability by promoting the circular economy. By facilitating the resale of pre-owned items, the platform encourages conscious consumption and reduces fashion waste.

Community and User Interaction: Vestiaire Collective fosters a vibrant community and encourages user interaction. The platform allows users to follow each other, share their style inspiration, and engage in discussions. This creates a sense of community and enhances the overall shopping experience.

Overall Rating and Recommendation: Vestiaire Collective is a top-notch platform for luxury fashion enthusiasts. With its user-friendly design, wide selection of high-quality products, excellent customer service, and commitment to authenticity and sustainability, it is highly recommended for those seeking unique and well-curated fashion pieces.

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Contact Vestiaire Collective customer service

Phone numbers

+1 (855) 842-1822 +33 176 494 848 More phone numbers

Website

www.vestiairecollective.com

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