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1 West Midlands, United Kingdom
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I ordered something and paid for it through PayPal. Since I paid extra for shipping they promised to deliver my stuff within 5 days. The next day I received a message from TrendsGal saying they didn't receive money. But their website showed that the order was paid for. I asked them some questions about me order, but it seemed like they don't understand anything. 5 days passed and I called again just to hear "we didn't receive money". Anyway I decided to stop the payment and cancel the order. Well, these guys just lost a customer.

  • Customer Care's Response, Jan 07, 2016

    Dear customer,
    We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
    I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
    Could you kindly send email to our support center then we try our best solve it for you: Here is link:
    Please kindly make a note of that you have submit a review on, then we will try our best solve it for you.
    Thank you for your cooperation.
    Best Regards
    Trendsgal Customer Service

Jan 7, 2016

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