Bad customer service
Wanted to buy something from TeakWarehouse so I called and their rep said that they were very busy and promised to call back later. No one called so I called again the next day and they said the same thing.
When I called for the third time I received an automated message telling me to leave a voice mail. I left a voice message asking them to contact me as soon as possible but that never happened. Terrible service! Tried to reach these guys and called at least 10 times with no luck getting a response.
Not a trustworthy company
I have ordered an item from TeakWarehouse and I was supposed to receive it weeks ago! I have no idea what is going on and where my order is. I contacted customer service and wanted to ask about my order, but was told to leave a voice mail. I left several voice mails and was hoping to get some information, but they never contacted me back. And every time I called I was told that they were very busy and were not available at the moment. I do not recommend this website!
Rubbish product, forget your rights under law if you deal with them
Rubbish product, splits in wood, broken parts, filler and holes in timber.
Their response to complaint, you broke it.
Under buying at distance regulations, cancelled order and asked for money back as goods were faulty. Their response, ignore the 17 emails, they never answer the phone. Taken out county court summons against them which has been returned as no longer that this address.
Please don't give them your money I have paid £700 for what is as goods as fire wood..
Is TeakWarehouse legit?
TeakWarehouse earns 88% level of Trustworthiness
Excellent Trust Notice: TeakWarehouse near-perfect at 88% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for TeakWarehouse. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Teakwarehouse.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Teakwarehouse.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- TeakWarehouse's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- Teakwarehouse.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The teakwarehouse.co.uk may offer a niche product or service that is only of interest to a smaller audience.
- If you purchased a website from TeakWarehouse that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
They didn't deliver on time or provide precise info
Awful customer services. I bought sofa and some stuff for the garden from www.teakwarehouse.co.uk. The whole order cost me about £700, and the rep informed me that the delivery would be between 4 p.m. and 6 p.m. on Wednesday. I stayed at home and wasted the whole day, but they haven’t delivered my order. I called to the customer services and sent emails, but it was fruitless. On the next day, they sent me email, where they excused, but they haven’t provided new information about delivery. Horrible services and attitude.
They cancelled the delivery and still haven't send information about next delivery time
People, avoid business with the company www.teakwarehouse.co.uk. I ordered from them and paid full sum at once and for the delivery as well. But I waited that they would deliver the order today, but they called around 5 p.m. and cancelled the delivery. I started to ask when they would provide the order then, but these guys refused to tell and promised to send email. The worst customer services I have ever had before.
Scammers
I ordered eight chairs and table from the website www.teakwarehouse.co.uk. The seller promised to deliver it within 2 days, but later he contacted me and told that they would deliver it within 2 weeks and he gave the tracking number, but it was invalid. After that he stopped to communicate with me. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
This is a fraudulent website... beware
This is a fraudulent website... beware. They asked for bank transfer up front. You're mad if you do!
I agree with everything said about poor delivery and failure to respond to emails and difficulty in making telephone contact.
This is a great shame because they appear to have a really good business base.
I can accept that there will be occasional difficulties with their supply side - I was informed of this but despite several unanswered emails and two successful phone calls, I am still waiting, with no idea whether or not they are going to deliver my furniture C.O.D.
I have actually re-ordered just to attempt to guarantee contact and try to arrange another delivery date.My original order was placed early May with a delivery promise of June 7th. Still no answer as of 25th June.
Clive from Birmingham
This must refer to the UK Teak Warehouse as I have ordered from them. You have to make a bank transfer or pay cash on delivery instead, so not real problem if you aren't happy about the bank transfer. They keep their overheads low so don't accept payment by debit or credit card. Because they are small, they also don't seem to answer emails or telephone calls as much as one would like, and delivery times can be slow for people some distance from them (like us) - but I think they are legitimate in reality!
complaints board seems to be a bit of a joke website..just post anything you want
joke website from america...what do you expect...
complaints board from america?
your website should be complained about...i work for teakwarehouse in the UK.YES UK...
I THINK THEY MUST HAVE MIXED UP TEAKWAREHOUSE.COM WHICH IS AN AMERICAN COMPANY
...and why would a supposedly american national be ordering teak furniture from a UK company that only delivers within the UK...I smell a rat.
Why does this make them fradulent? why are you the only one to say this? How come you say this when they also accept online payment as well as C.O.D and cheque on delivery.
Check the facts before you spout ### and remember you leave yourself open to legal action if what you say is wrong...the web is not somewhere you can throw stones and run away.
I can name any number of satisfied customers...and you...you cant even come up with any 'hard' evidence...lame...fail.
Overview of TeakWarehouse complaint handling
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TeakWarehouse contacts
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TeakWarehouse phone numbers+44 127 735 5529+44 127 735 5529Click up if you have successfully reached TeakWarehouse by calling +44 127 735 5529 phone number 0 0 users reported that they have successfully reached TeakWarehouse by calling +44 127 735 5529 phone number Click up if you have UNsuccessfully reached TeakWarehouse by calling +44 127 735 5529 phone number 0 0 users reported that they have UNsuccessfully reached TeakWarehouse by calling +44 127 735 5529 phone number+44 127 782 2122+44 127 782 2122Click up if you have successfully reached TeakWarehouse by calling +44 127 782 2122 phone number 0 0 users reported that they have successfully reached TeakWarehouse by calling +44 127 782 2122 phone number Click up if you have UNsuccessfully reached TeakWarehouse by calling +44 127 782 2122 phone number 0 0 users reported that they have UNsuccessfully reached TeakWarehouse by calling +44 127 782 2122 phone number
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TeakWarehouse emailssales@teakwarehouse.co.uk100%Confidence score: 100%Support
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TeakWarehouse headquartersSwallows Cross Farm, Whyatts Green Road, Essex, Doddinghurst, CM150ST, United Kingdom
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TeakWarehouse social media
Recent comments about TeakWarehouse company
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