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www.swipebids.com / Didnt agree that they charge me

Posted:   User 
Complaint Rating:  87 % with 100 votes
87% 100
4.35
Contact information:
WWW.SWIPEBIDS.COM
Linden, New Jersey
United States
Phone: 516-782-0542
They billed me $150 when i was only reviewing site.They allowed my 8 yr old 2 go on this site n do things. I informed them n they would not reverse charges!I dont have this kind of money to lose.I had $40 left after that and no money for my electric bill.I expressed this 2 them several times that what they were doing is illegal!They didnt take these thigs into consideration!I feel so helpless!I am being charged $150 and dont recieve anything but an option to bid on things i will never order!!!Please help!
Complaint comments Comments (109)    Updated: Complaint country United States Complaint category Online Scams

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N  27th of Aug, 2010 by  User  Agree Disagree 0 Votes
Allright everyone you can say it, call me a dumb [censor]. I was on the site from when they first opened, spent allot of money on there, not including the sign up fee that I put on the company credit card. I won one item back when but I really wanted to win one of those ipads so I kept going. One day I just said screw it I was gonna get it no matter what and so I spent 300+ dollars and got a whole bunch of bids. I was going and going but then all of a sudden on of those names like farthat or something like that came in, I new then it was over I had wasted my money. I still kick myself in the [censor] for that one, but then I figured I would finish the rewards challenge and at least get the computer, I only had a few hundred to spend so why not. I logged in one day and my rewards challenge was wiped clean, I had spent all that money and could not get the computer it was a piece of [censor] Jap car. I was pissed off then, I emailed them right away and right away they locked me out I could not log in anymore even though I still had money in bids on the other side. I am getting real mad again. I want some of my money back and don't care how long it takes, I hope the lawyer sticks it to the a double s hole. I tried a new site called letsgobidding.com on the first day they opened and won 3 items but they are not giving them to me cause towards the end of the day the site was shut down due to computer problems. What was happening was the timer would reach 0 and say sold but then even after 5 seconds someone would start the bid again. I got proof of my wins, I had enough time to get my camera and take 3 pics. to prove I won. That site is b.s. to, they won't call me back or email me, nothing, so now I will call them with the numbers ya'll gave me. I'll stop for now but I could go on and on about them, if they would talk to me we could come to an understanding and be done but they don't so f them. Here is one of the pics I took. Its not letting me upload the pic.
N  30th of Aug, 2010 by  User  Agree Disagree 0 Votes
Recently I was browsing and stumbled on this site. It looks ligitimate, and I filled in all the blanks just to get to the pages to see what they were bidding on, including my credit card number. I thought they would not use it until I actually bought something. What a surprise to me that when I looked in my bank acount, they had charged me $149.00. Thank God I had the money in there to cover it. But I am not sure how I will come up with lunch money for my kids and gas money to get me back and forth to work this week. I am afraid to go back to the site to try to get my money back since I was so easily taken the last time! I would not advise any to visit this site!!! BEWARE, they will take your money and you will get NOTHING!!!
A  30th of Aug, 2010 by  User  Agree Disagree 0 Votes
I signed up for swipebids.com and they immediately charged me $150. My bank fraud monitoring system called me to ask if I authorized this charge and I told them no. I did not see anything that indicated that I was to be charged.

I recommend that you stay away from these people - it's a scam
A  30th of Aug, 2010 by  User  Agree Disagree 0 Votes
I to was scammed and the worst thing is that for the 159 dollars your suppose to get 300 bids. well I called complained and was told to download the refund request form. I did and i wanted to go into the site for some more information for the form and guess what? I can't log in. It says it doesn't recognize my user name or password. Hmm. We'll see if I get my money back.
N  31st of Aug, 2010 by  User  Agree Disagree -1 Votes
Good Morning Joseph Jewell, Kimbirlyjay, Bitshifter & Aidesg1,

I am very sorry you have had a negative experience with our company, I would like to assure you we do not lock any customers out of our site, we have no reasoning too. Please contact me personally at jennifer@swipebids.com and I will ensure a positive resolution for you. Kindly include your first/last name, username, email linked to your account, brief description as well as the link connected to this post. As well we do not unknowingly charge any customers credit card. I have attached a screen shot of our final registration page where you have inputted your credit card information. I highlighted the 4 areas the membership fee is noted. Please visit my last post, about 9 posts previous to this one as I guarantee you we are not a scam.

I look forward to hearing from you,

Jennifer
Head of Customer Service

Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php


N  1st of Sep, 2010 by  User  Agree Disagree 0 Votes
i had the same problem...i found that several people were able to get their acct credited...here is a copy of my script to help you out...just keep on them and keep complaining...do not let the rep off your computer until you have confirmation they are giving you credit. dont listen to the 'you have to fill out a form' b.s. either, you dont

Please wait for a site operator to respond.

You are now chatting with 'Alexa'

Alexa: Thank you for visiting SwipeBids.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

how do i find out the cost of shipping? i cant seem to find it: sandee

Alexa: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code?

how do i find out the cost of shipping? i cant seem to find it: tazzygirl99@yahoo.com 50173

Alexa: Please wait while I check your order details in our system.

Alexa: Ok, How may I assist you?

how do i find out the cost of shipping? i cant seem to find it: i thought i was purchasing a laptop, but instead it put me as purchasing a lifetime membership for 159 that i do not want. i need to have my credit card refunded.

Alexa: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

how do i find out the cost of shipping? i cant seem to find it: yes, i know the cost of the membership is noted on there, however, the form i filled out was asking me where to send my auction that i had won. i never wanted the membership, i need my credit card refunded.

Alexa: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

how do i find out the cost of shipping? i cant seem to find it: i was told that before. i am not willing to do the form when i know my card can be refunded without that.

Alexa: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund.

Is there anything further I may assist you with today?

how do i find out the cost of shipping? i cant seem to find it: you didnt need my signature to make the purchase, you dont need it for the refund either.

Alexa: Once you fulfill the requirements for the MONEY BACK GUARANTEE, you can expect your refund to be processed within two weeks from that time. Just contact us back after 15 days for confirmation.

how do i find out the cost of shipping? i cant seem to find it: what i expect is to have my credit card refunded. im not filling out the form for that as it is not needed. if my card isnt refunded, i will contact visa, the economic crime and colonized the web

Alexa: I am sorry for all the inconvenience and I can understand your frustration. But we are not authorized to refund you. To get refund, you have to follow the money back guarantee. Please understand.

how do i find out the cost of shipping? i cant seem to find it: there is no reason that my card cant be refunded without the form. the card can be credited within a few days, no form needed. others have done it

Alexa: Please follow the procedure of money back guarantee and get refund.

how do i find out the cost of shipping? i cant seem to find it: do i have to get involved in the pending class action lawsuit or can i get my card credited? if you arent authorized to do it, transfer me to someone who is

Alexa: No one can help you out regarding refund. you have to fill out the refund form and contact us back after 15 days for confirmation.

how do i find out the cost of shipping? i cant seem to find it: is there a live person to talk to or is this just all script?

Alexa: Yes! I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me less likely to make a typo!

how do i find out the cost of shipping? i cant seem to find it: ok, i have searched this on the net and there are several people who have had the same problem...being charged the 159 for a membership they didnt want. many of them have had their cards credited within days, not having to fill out the forms. do i have to get my own attorney? contact the media? i just want my card refunded and the the time it takes to do the form isnt acceptable

Alexa: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE.

Is there anything further I may assist you with today?

how do i find out the cost of shipping? i cant seem to find it: i even have the script that your company uses when they finally agree to process the refund without the form...shall i copy and paste it for you or can you just do the refund.

Alexa: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE.

how do i find out the cost of shipping? i cant seem to find it: this is the script that is used...(i have many transcripts of conversations between your customer service reps and unsatisfied customers)

how do i find out the cost of shipping? i cant seem to find it: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alexa: Sorry you have to follow the procedure of money back guarantee.

how do i find out the cost of shipping? i cant seem to find it: is there a supervisor available

Alexa: No one can help you regarding refund you have to follow the procedure of money back guarantee.

how do i find out the cost of shipping? i cant seem to find it: this is a load of crap. i will contact visa and have this transaction taken care of through them and cancel my account with bidswipe. ill make sure to spread the word about this scam.

Alexa: One moment please.

Alexa: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

how do i find out the cost of shipping? i cant seem to find it: now scroll up...that is the exact same script i copied and pasted...see how much time we wasted when you could have done that from the beginning.

how do i find out the cost of shipping? i cant seem to find it: are there any more charges that will be coming up...monthly service, live chat charges, anything else i should be aware of?

Alexa: The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

how do i find out the cost of shipping? i cant seem to find it: are there any more charges that i should be aware of?

Alexa: No need to worry you have not charge for any thing.

how do i find out the cost of shipping? i cant seem to find it: ok

Alexa: Is there anything further I can assist you with today?

how do i find out the cost of shipping? i cant seem to find it: no

Alexa: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alexa: Please feel free to come back for any
N  1st of Sep, 2010 by  User  Agree Disagree 0 Votes
Please wait for a site operator to respond.

You are now chatting with 'Alexa'

Alexa: Thank you for visiting SwipeBids.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

how do i find out the cost of shipping? i cant seem to find it: sandee

Alexa: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code?

how do i find out the cost of shipping? i cant seem to find it: tazzygirl99@yahoo.com 50173

Alexa: Please wait while I check your order details in our system.

Alexa: Ok, How may I assist you?

how do i find out the cost of shipping? i cant seem to find it: i thought i was purchasing a laptop, but instead it put me as purchasing a lifetime membership for 159 that i do not want. i need to have my credit card refunded.

Alexa: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

how do i find out the cost of shipping? i cant seem to find it: yes, i know the cost of the membership is noted on there, however, the form i filled out was asking me where to send my auction that i had won. i never wanted the membership, i need my credit card refunded.

Alexa: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

how do i find out the cost of shipping? i cant seem to find it: i was told that before. i am not willing to do the form when i know my card can be refunded without that.

Alexa: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund.

Is there anything further I may assist you with today?

how do i find out the cost of shipping? i cant seem to find it: you didnt need my signature to make the purchase, you dont need it for the refund either.

Alexa: Once you fulfill the requirements for the MONEY BACK GUARANTEE, you can expect your refund to be processed within two weeks from that time. Just contact us back after 15 days for confirmation.

how do i find out the cost of shipping? i cant seem to find it: what i expect is to have my credit card refunded. im not filling out the form for that as it is not needed. if my card isnt refunded, i will contact visa, the economic crime and colonized the web

Alexa: I am sorry for all the inconvenience and I can understand your frustration. But we are not authorized to refund you. To get refund, you have to follow the money back guarantee. Please understand.

how do i find out the cost of shipping? i cant seem to find it: there is no reason that my card cant be refunded without the form. the card can be credited within a few days, no form needed. others have done it

Alexa: Please follow the procedure of money back guarantee and get refund.

how do i find out the cost of shipping? i cant seem to find it: do i have to get involved in the pending class action lawsuit or can i get my card credited? if you arent authorized to do it, transfer me to someone who is

Alexa: No one can help you out regarding refund. you have to fill out the refund form and contact us back after 15 days for confirmation.

how do i find out the cost of shipping? i cant seem to find it: is there a live person to talk to or is this just all script?

Alexa: Yes! I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me less likely to make a typo!

how do i find out the cost of shipping? i cant seem to find it: ok, i have searched this on the net and there are several people who have had the same problem...being charged the 159 for a membership they didnt want. many of them have had their cards credited within days, not having to fill out the forms. do i have to get my own attorney? contact the media? i just want my card refunded and the the time it takes to do the form isnt acceptable

Alexa: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE.

Is there anything further I may assist you with today?

how do i find out the cost of shipping? i cant seem to find it: i even have the script that your company uses when they finally agree to process the refund without the form...shall i copy and paste it for you or can you just do the refund.

Alexa: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE.

how do i find out the cost of shipping? i cant seem to find it: this is the script that is used...(i have many transcripts of conversations between your customer service reps and unsatisfied customers)

how do i find out the cost of shipping? i cant seem to find it: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alexa: Sorry you have to follow the procedure of money back guarantee.

how do i find out the cost of shipping? i cant seem to find it: is there a supervisor available

Alexa: No one can help you regarding refund you have to follow the procedure of money back guarantee.

how do i find out the cost of shipping? i cant seem to find it: this is a load of crap. i will contact visa and have this transaction taken care of through them and cancel my account with bidswipe. ill make sure to spread the word about this scam.

Alexa: One moment please.

Alexa: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

how do i find out the cost of shipping? i cant seem to find it: now scroll up...that is the exact same script i copied and pasted...see how much time we wasted when you could have done that from the beginning.

how do i find out the cost of shipping? i cant seem to find it: are there any more charges that will be coming up...monthly service, live chat charges, anything else i should be aware of?

Alexa: The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

how do i find out the cost of shipping? i cant seem to find it: are there any more charges that i should be aware of?

Alexa: No need to worry you have not charge for any thing.

how do i find out the cost of shipping? i cant seem to find it: ok

Alexa: Is there anything further I can assist you with today?

how do i find out the cost of shipping? i cant seem to find it: no

Alexa: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alexa: Please feel free to come back for any
A  2nd of Sep, 2010 by  User  Agree Disagree 0 Votes
SwipeBids.com is a Bloody SCAM:

http://www.facebook.com/pages/SwipeBidscom-is-a-Bloody-SCAM/129080260459443
A  2nd of Sep, 2010 by  User  Agree Disagree +1 Votes
Consumers are being warned by the Alberta Better Business Bureau about online websites that allegedly increase the costs of items being bid on though superficial means and charge users with unexpected fees.

One accused website, Swipe Bids, owned by a Sherwood Park resident Jesse Willms, has been the target of 59 consumer complaints filed with the Alberta Better Business Bureau surrounding billing issues, refund or exchange issues, advertising issues, and sales practice issues.
http://www.sherwoodparknews.com/ArticleDisplay.aspx?e=2735606
N  2nd of Sep, 2010 by  User  Agree Disagree -1 Votes
Good Morning Stephen,

My name is Jennifer, Head of Customer Service for Swipebids. I assure you our website is not a scam and is entirely legit, please visit the links below for confirmation. As well please note that within the Alberta Better Business Bureau we have a standing of B-, to review please visit link below:
http://www.bbb.org/edmonton/business-reviews/internet-auction-service/1524948-alberta-ltd-in-sherwood-park-ab-156691

Please see attachment for our disclosure page. This is the registration page where your credit card information is inputted into our system, I have also highlighted the 4 sections where we notify customers of our $159 Membership fee.

We show on our website quite a few pages of past winners, included we show the price it was sold at, retail price and you can even confirm the tracking numbers by clicking on the number itself. We have also given away numerous cars to bidders within the United States and Australia which can be verified at the link below
http://www.swipebids.com/all_past_winning_auction.php

We also sponsor numerous children through World Vision, the link below will take you to the site where we describe how it all works and how we started by sponsoring 100 children and we continue to add 1 more each day in our effort to make a positive change.
http://www.swipebids.com/world_vision_charity.php

If you have any other questions or concerns please do not hesitate to contact me personally at jennifer@swipebids.com

Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php


A  3rd of Sep, 2010 by  User  Agree Disagree +1 Votes
There are thousands of Swipebids complaints all over the internet and growing daily.

Of course it is a scam - your cut and paste replies are not helping anyone and Swipebids pathetic attempts to make themselves look good by claiming to give money to charity are sickening and pathetic.

Jesse Willms has stolen millions of dollars from people around the world over the past few years with his deceptive websites and unethical marketing techniques - shame on you for working for and shilling for this con artist!
N  3rd of Sep, 2010 by  User  Agree Disagree +1 Votes
Good post Stephen, I have said it before and I'll say it again - SWIPEbids is just that...there to steal money - and guilty people hide behind noble causes to try and maintain some form of legitimacy.
Jennifer is going out of her way to shout out "we are not crooks". Which is exactly what they are.
N  6th of Sep, 2010 by  User  Agree Disagree 0 Votes
Unfortune. I entered my info - believing that I was only registering an intrest on the site and permitting them (like Amazon. iTunes etc - very reputable companies) to hold my details so that I could bid in the future...nahh...halfway through the registration process -$150 (about £120). Imediately alerted the Bank of Scotland Branch that a fraudulent transaction had taken place. In the UK you have to make it quite clear and unambiguous that you are going to take money from an account and give the user the option to cancel or reverse the process PRIOR to commitment. I used a Visa Debit Card - the have a Visa Logo on their site, so getting the money back should not be too difficult. My bank cannot initiate fraud proceedings UNTIL they take the money (just now its just been "requested" and hasn't left yet).

International Fraud is a much more serious business than merely being a crooked scam artist! I believe you chaps in the good old US of A consider ite offence to be "Wire Fraud" if a transaction is carried out electronically and Internationally (cross borders that is)

So, hopefully my UK Card Issuer will contact their US outlet and make a complaint to the Federal Authorities - should make things much more inconvenient for these guys with the Feds and Interpol breathing down their necks...now then - see what happens when you rip off people in Europe!
N  10th of Sep, 2010 by  User  Agree Disagree 0 Votes
As devastating as being scammed is, especially when you have little to no money and that was the main reason you gave this site a try, (because you thought you could actually afford to buy something your kids asked for), it does specifically say before you complete the registration that the non-refundable membership fee is $150 and give me your credit card info. You actually have to read that part before you put in the credit card info. Is it moral or ethical to take advantage of people like that. NO. But they were honest about thier crookedness. I have heard so much hipe about this site lately on the news, I paid it a visit to see for myself. But when I saw that, I backed up immediately. And in reality, this is still an auction. Whether you are at a live auction, bidding with ebay, or trying swipe bids, the seller is going to make sure the bid goes for what he wants or he gets it back. Nobody gets something for nothing. When you see a auction won by such a small amt. don't fall for it. Its the owner getting his product back so he can sell it again and try to get what he wants for it. This unfortunately is one of those "legal scams". Remember what your mama told you when you were little. If its too good to be true... I personally was scammed even with taking percautions because I thought I was ordering paperwork for a grant from the government. I got knocked to my knees on that one. It can happen to anyone. But using these complaint sites to inform others what happened to you is the best fight you can do against scams. They are never going to stop, they are just going to learn to be better at it.
N  14th of Sep, 2010 by  User  Agree Disagree 0 Votes
Discussion with on-line operator:

Please wait for a site operator to respond.

You are now chatting with 'Falon'

Falon: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

Alan Rovinsky: Alan Rovinsky. Please cancel my order. I thought I was entering my CC for future purchases not for a membership fee!

Falon: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code?

Alan Rovinsky: Alan Rovinsky alrov@juno.com 08094

Falon: Please wait while I check your order details in our system.

Falon: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

Alan Rovinsky: No, I did it on the home page.

Falon: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Lifetime Membership. You have received the original 300 bids that were credited to your account upon registration; our guarantee to win an auction with those bids or they are replenished free of charge, and of course our Money Back Guarantee. All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

Alan Rovinsky: No. Please cancel. Can't afford it.

Falon: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

Alan Rovinsky: You are making this very difficult. I plan to make a big fuss online. Mail-in form in an on-line environment? Ridiculous! I'll be telling my cc company to dispute the transaction if you can't reverse it so there is a record of this abuse.

Falon: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alan Rovinsky: So do I still have to mail in some form?!

Falon: No.

Alan Rovinsky: Thank you. But this company should be ashamed of itself for this type of misleading "small print" practice.

Falon: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Falon: Please feel free to come back for any further assistance.

Alan Rovinsky: Yeah right.

Falon: Good Bye.
N  14th of Sep, 2010 by  User  Agree Disagree 0 Votes
Please wait for a site operator to respond.

You are now chatting with 'Falon'

Falon: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

Alan Rovinsky: Alan Rovinsky. Please cancel my order. I thought I was entering my CC for future purchases not for a membership fee!

Falon: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code?

Alan Rovinsky: Alan Rovinsky alrov@juno.com 08094

Falon: Please wait while I check your order details in our system.

Falon: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

Alan Rovinsky: No, I did it on the home page.

Falon: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Lifetime Membership. You have received the original 300 bids that were credited to your account upon registration; our guarantee to win an auction with those bids or they are replenished free of charge, and of course our Money Back Guarantee. All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

Alan Rovinsky: No. Please cancel. Can't afford it.

Falon: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

Alan Rovinsky: You are making this very difficult. I plan to make a big fuss online. Mail-in form in an on-line environment? Ridiculous! I'll be telling my cc company to dispute the transaction if you can't reverse it so there is a record of this abuse.

Falon: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alan Rovinsky: So do I still have to mail in some form?!

Falon: No.

Alan Rovinsky: Thank you. But this company should be ashamed of itself for this type of misleading "small print" practice.

Falon: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Falon: Please feel free to come back for any further assistance.

Alan Rovinsky: Yeah right.

Falon: Good Bye.
N  16th of Sep, 2010 by  User  Agree Disagree 0 Votes
Good luck to anyone that wants to get burned by these con artists. I hit the wrong button while surfing their site trying to figure them out and now $500.00 lighter in my pockets. All the customer support lady would say was "We do not make refunds..." And that was ALL she would say. I actually asked her if she was an automated responder and she was offended... I honestly thought she was because there was no conversation, just automatic response of "we do not make refunds" Who would even work in customer support knowing what they know?
N  20th of Sep, 2010 by  User  Agree Disagree 0 Votes
yes they do make is so you have signed up for the site before you even know that you have I realized that what had happen and I with in 5 minutes notified them of the mistake and they told me that there was nothing that the could do and that after 15 days I could request a refund in writing by using the form. I think that they should be made to give refunds asap because the site is not set up correctly and the charge for the site in in a very light print at the bottom so the make sure you don't see it.Something needs to be done this just has to be a crime.
N  20th of Sep, 2010 by  User  Agree Disagree 0 Votes
KHall,
Get back on the chat with those frauds and keep talking to them until they refund you. They WILL do it without that stupid form. They did it for me and several others. All you need to do is start threatening to complain online or to the media, etc etc and they will refund your money. once they do that, it does take a few days for it to hit your account. DO NOT LET THEM GIVE YOU THAT CRAP ABOUT YOU HAVING TO FILL OUT A FORM. THAT IS BULL. LET THEM NO THAT UNDER NO CIRCUMSTANCES ARE YOU WILLING TO GET OFF THE CHAT UNTIL THEY REFUND YOU. GOOD LUCK
N  22nd of Sep, 2010 by  User  Agree Disagree 0 Votes
Good Morning Everyone,

To Jcfraggle and any others that have concerns regarding a refund or any other issues please contact me personally at jennifer@swipeauctions.com as I am the Head of Customer Service for SwipeAuctions. Please include your first/last name, user name, email linked to your account as well as the the link to this post.
The reason our agents ask for the refund form to be completed is because bank requirements state that in order to ensure that the refund is received by the correct person, we must obtain a signed refund form to correctly process your refund. Much like refund procedures in a retail store, we require an original physical signature in order to process your refund.

I will ensure you have a positive resolution to your concern. I look forward to hearing from you.

Regards,

Jennifer
Customer Service Manager

Our Winners: http://www.swipeauctions.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipeauctions.com/world_vision_charity.php
Our Customer Service Page: http://www.swipeauctions.com/contact.php

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