I too just noticed a 29.95 charge pending on my account. I wrote down the name "wwwselfhelpffco" and immediately googled it. It brought up this site. Once I saw that it was for Acai Berry/Bromalite, I knew exactly what it was for. I too cancelled within the trial period and sent back the unused portions via UPS...back in January! I checked my account and noticed that I had been charged the 29.95 in February and March in addition to the pending charge for April. I wrote down the number listed on my bank statement, 866 407 1022, and called.
A gentelman answered the phone rather quickly which surprised me after reading the above comments. The gentleman asked my name and proceeded to say his he was having technical problems with his computer and that I'd have to call been later. I told him that I was not getting off the phone until I was refunded for all three charges of 29.95 and issued a confirmation number. He told me he would be unable to assist me because of his computer problems and insisted that I call back in 15 minutes. I remarked that his computer wasn't experiencing any problems when they illegally charged me for the service and again told him that I was not getting off the phone until this matter was resolved. I told him I'd be glad to hold on the phone with him for 15 minutes until his system was working properly. He repeatedly insisted that I call back and I repeatedly refused. I told him that my bank account was illegally accessed and that the charges were unauthorized and I was going to be issued a confirmation of a refund before I hung up the phone. At one point I told him that we'd been arguing for at least 10 minutes so I'd be glad to wait another 5 minutes for his computer to access my information.
Finally he said he would transfer me to his supervisor. Natasha answered promptly and asked for my name, zip code and address to confirm my account, which made me think that the other guy never even tried to access my information because all I gave him was my name. I told Natasha that I'd canceled this service on, or about, January 21st and that there had subsequently be 3 unauthorized charges to my bank account. She informed me that the charges were not for the product I ordered, but for some online diet support program. She told me that canceling the product did not cancel the service because they are two separate companies; she apologized that no one told me about the service.
I told her that I was not informed of any service and had never used the service and demanded a refund. She then offered to refund me for 2 of the 29.95. I told her I wanted to be refunded for ALL 3 charges. She put me on hold and then came back and said I was being refunded all three charges, get this, as a courtesy. I asked her for a confirmation number, which she issued and told me to look for the refunds to appear on my next bank statement. You can bet I'll be checking my account online everyday until I see those charges refunded.
I write all this to say,
DON'T GIVE UP!!! PERSISTENCE PAYS OFF!!! REFUSE TO GET OFF THE LINE UNTIL YOU'VE BEEN ISSUED A CONFIRMATION NUMBER FOR A FULL REFUND!!!
I'm sorry for those who were given the run around in the past and unsuccessfully attempted to obtain a refund. But hopefully someone else will read this and be just as persistent as I was until they receive justice. I just hope the refund gets processed and that I don't have to contact them any further.