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1.1 89 Reviews

SeatGeek Complaints Summary

1 Resolved
78 Unresolved
Our verdict: If considering services from SeatGeek with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SeatGeek reviews & complaints 89

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ComplaintsBoard
K
3:48 am EDT

SeatGeek untrustworthy service

If you deal with this company, you will just waste your time and money and get absolutely nothing but a headache. I can guarantee that.
They advertise non-existent tickets and people buy them. It is nothing but a scam.
You should believe what they post and prices they set up for you to buy the tickets. It's tricky and you will only spend money on nothing.
The only thing I can advise is to buy from official places and don't trust suspicious websites with low prices.
Stay away and save your money

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J
11:25 pm EDT

SeatGeek tickets

Tried five times to buy available seats that they chose not to make available after trying five times to buy different seats five times then I found seats and bought them and they sent me an email while taking my money I'm on a budget I don't have extra cash to spend to rebuy tickets...so these conch make [censor]ing money on interest by holding my cash for providing no product there done it is lawsuit time they've screwed me in the past this is the last time

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8:49 am EDT

SeatGeek horrendous!

Ordered my ticket three months in advance and recently in got cancelled! I got a notification from Seatgeek where it was said that my tickets was cancelled and that I will be given a full refund.
I tried to reach them to ask what happened. I was very disappointed because I really wanted to see the show. Unfortunately is was already too late to order from another site because all tickets were already sold out. There was only two day till the show. Because of Seatgeek I wasn't able to see the show. I will not use their service again.

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J
3:04 am EST

SeatGeek this company is completely ridiculous!

I bought a ticket via Seatgeek and after I paid I did not receive any confirmations! I tried to contact them many times but they ignored me and never replied. I tried all the possible ways to reach someone but everything was useless. I gave up and simply forgot that even happened.
Two months later which is now I received a refund! I checked my mail several times and there was nothing from Seatgeek. At least they could inform me via email that my order was cancelled. I'm happy I received a refund, never expected that to happen. But this company is completely ridiculous! Better stay away!

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K
7:30 am EST

SeatGeek cancelled

Purchased two tickets via Seatgeek website and later received a message stating my order was cancelled because there was an error on their site and that there were actually no tickets left. I contacted their customer service right away and they said that they will issue a refund any time soon. I waited patiently and every time I contacted them they gave me nothing but empty promises, I'm still trying to get my money back. Do not deal with this service, they will scam you!

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V
9:31 am EST

SeatGeek invalid tickets.

I purchased two tickets from SeatGeek at the beginning of January. I wanted to make a surprise for my little sister. When we arrived to the concert it appeared that our tickets did not work. I spent over $150 and tickets they sold me were invalid! We were directed to Guest services and they could do nothing for us since Seat Geek is a 3rd party. I tried to contact SeatGeek customer service, but there was no response. I am very disappointed! I was no make a surprise for my sister's special day and these guys ruined everything! If you want to buy a ticket then never go use a website that does not deal with the venue directly. I feel robbed!

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R
11:38 am EST

SeatGeek seller ignores me and impossible to get money back

Don’t buy tickets from the website www.seatgeek.com. I placed order on September, 30, but after that moment I haven’t received or heard anything from the company. Total scam, so be careful and better don’t buy from them. I lost money, no order and have no idea how to return money from this horrible seller. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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N
9:22 am EDT

SeatGeek they cancelled order and I have no idea why

I bought 3 tickets for the game from the website www.seatgeek.com. After I paid for the tickets, I haven’t received any info about my order. I tried to call them and sent emails, but nothing. No one replied. After that they cancelled my order and no one explained why. I waited for the refund, but they provided nothing. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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MkStItCh
West Seneca, US
Jun 29, 2014 2:35 pm EDT

If you paid with a credit card and have the email showing the cancelled order just go to your bank and they can dispute the charge for you.
Good Luck

ComplaintsBoard
G
7:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SeatGeek great idea, poor execution

Great idea, poor execution. Basically a kayak.com for tickets in the secondary market. Unfortunately it doesn't really work - I tried to search for Book of Morman tickets and the search engine only showed 3 dates for the next month, whereas a quick check with stubhub shows there are secondary markets for all dates.

Read full review of SeatGeek and 11 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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TerryB7
Henrico, US
Sep 23, 2023 12:28 pm EDT

cannot retrieve tickets and total runaround with BOT online

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MADgirl2
, US
Sep 23, 2023 4:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a ticket back in April, during checkout it said refundable - never stated a date and now they are saying it was swappable, basically a credit. Now they state that it's too late...

They are refusing to refund my ticket. You cannot change the policies after the point of sale!

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Jennifer KIngsley
WHITESTONE, US
May 15, 2023 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased tickets to Morgan Wallen for 5/19 as I was purchasing tickets the concert got cancelled. I immediately asked for my money back they SAID no. I SAID I just bought them 3 minutes AGO they said NO. I explained I can't go any other date as I'm not in the US and my VISA expires. THEY said to bad I'm out $650 not acceptable !

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mine5
Ashford, AU
Jan 28, 2023 6:27 pm EST

I paid seetgeek for a ticket to the raiders vs patriots game on Sunday Dec 18th but could not retrieve the ticket from my phone.They refuse to refund my money

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chasrr
duncanville texas, US
Dec 31, 2022 9:30 pm EST

i can not post my tickets for cowboy vs eagle game today, willll loose over$1000.

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mdowney8750
Fort Collins, US
Sep 06, 2022 12:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have to return tickets and have received no email to do so as promised

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ARNich
, US
Oct 08, 2019 3:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased 2 tickets at $39 per and my total charges were $160. That was with a code word for $20 off. My tickets also read (purchased by Danny Barak.) Ripping people off for 2X what the tickets are worth is plain dishonest! I've heard a lot about this company and I honestly believed it would be better than this but I guess that's not the case.

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txbgo
, US
Mar 18, 2015 7:00 am EDT

Caution when purchasing e-Tickets using SeatGeek! Oddly they can charge your credit card instantly but 17 hrs later and I'm still waiting for my tickets. Customer Service hasn't returned my email but I have spoken to two seperate reps who have reassured me I will have my tickets in time for tonight's event. So I guess I should jump in my car and make the 6 hrs commute knowing my tickets are on their way...not feeling good about this! e-Ticket does not mean instant.

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JTincher
San Francisco, US
Jun 21, 2011 4:07 pm EDT

Hey Gramass,

I work with StubHub, I apologize for the trouble you were having locating tickets for Book of Mormom (I hear it's a great performance). Upon seeing your post I checked our site to make sure all the show dates appear, I can say all the dates are up. If you continue to have any issues with locating tickets feel free to contact us at 1 866 STUB HUB.

Hope this helped!

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Jack Groetzinger
, US
Jun 21, 2011 2:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey @Gramass, sorry you're having trouble. I work at SeatGeek and would love to help you. As mentioned by @Jimmy1222, I'm seeing that we have dozens of Book of Mormon events in the coming month: http://seatgeek.com/the-book-of-mormon-tickets/. Here's a screenshot: http://cl.ly/3I0G0C1V2p3U4124171q. Are you seeing something different?

SeatGeek Customer Reviews Overview

SeatGeek is a popular online ticket marketplace that has been gaining a lot of attention lately. The website has received a lot of positive reviews from customers who have used it to purchase tickets for various events. One of the most notable features of SeatGeek is its user-friendly interface, which makes it easy for customers to find and purchase tickets for their favorite events.

Another positive aspect of SeatGeek is its competitive pricing. Customers have reported that the website offers some of the best prices for tickets, especially when compared to other online ticket marketplaces. Additionally, SeatGeek offers a wide range of tickets for different events, including sports, concerts, and theater shows.

SeatGeek also has a reputation for excellent customer service. Customers have reported that the company is quick to respond to inquiries and is always willing to help resolve any issues that may arise. The website also offers a money-back guarantee, which gives customers peace of mind when purchasing tickets.

Overall, SeatGeek is a reliable and trustworthy online ticket marketplace that offers competitive pricing, a wide range of tickets, and excellent customer service. If you're looking for tickets to your favorite events, SeatGeek is definitely worth checking out.

SeatGeek In-depth Review

Website Design and User Experience: The website design of SeatGeek is clean and user-friendly, making it easy to navigate and find the desired event tickets. The layout is intuitive, with clear categories and search filters, ensuring a seamless user experience.

Ticket Selection and Availability: SeatGeek offers a wide range of ticket options for various events, including sports, concerts, and theater. The platform collaborates with multiple sellers, ensuring a vast selection of tickets and increasing the chances of finding the desired seats, even for popular events.

Pricing and Fees: SeatGeek provides transparent pricing, displaying the total cost upfront, including all fees and taxes. The platform also offers a Deal Score feature, which evaluates the ticket price and seat location, helping users find the best value for their money.

Customer Service and Support: SeatGeek offers excellent customer service and support. Their responsive and knowledgeable team is available via email and phone, promptly addressing any inquiries or concerns. The platform also provides a comprehensive Help Center, offering helpful articles and FAQs.

Trustworthiness and Security: SeatGeek is a reputable and trustworthy platform. They guarantee the authenticity of tickets and provide a 100% Buyer Guarantee, ensuring a secure and reliable ticket purchasing experience. The platform also uses industry-standard encryption to protect user data.

Mobile App Functionality: SeatGeek's mobile app is highly functional and user-friendly. It offers all the features available on the website, allowing users to browse and purchase tickets on the go. The app also provides personalized recommendations and notifications for upcoming events.

Additional Features and Services: SeatGeek offers several additional features and services to enhance the ticket-buying experience. These include interactive seat maps, virtual views from seats, and the ability to track ticket prices and receive alerts for price drops.

Overall User Satisfaction: Overall, users are highly satisfied with SeatGeek's services. The platform's user-friendly interface, wide ticket selection, transparent pricing, and excellent customer support contribute to a positive user experience.

Pros and Cons:

  • Pros: User-friendly website and mobile app, wide ticket selection, transparent pricing, excellent customer support, additional features like interactive seat maps and price tracking.
  • Cons: Some users have reported occasional issues with ticket delivery or seat availability for highly sought-after events.

Final Verdict: SeatGeek is a reliable and user-friendly platform that offers a wide range of event tickets. With transparent pricing, excellent customer support, and additional features, it provides a seamless ticket-buying experience. Despite occasional issues, SeatGeek remains a top choice for finding and purchasing tickets for various events.

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