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Roblox complaints 208

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S
2:25 pm EDT

Roblox an individual on the chat feature in roblox

- An individual on the chat feature on Roblox, uploaded a private and personal photograph of my daughter from her computer files and was supposedly chatting with someone else acting as my daughter and holding a conversation with this user who was implying he was from the roblox company.

- I regularly check my daughters on line activities on a regular basis and I was horrified to see this on her Roblox game.

- The date was 8/9 June 2017, between 11.00pm and 2.30am. Comments on my daughters picture include her asking if she looked ok? and the other person saying she looked fine.

- The person then said to whoever was using my daughters username that if she told anyone, he would get into big trouble from the company.

- I viewed this on my daughters ipad, because I did not know how to screen shot it on this device I Ieft it open on the page, so I could talk to my daughter about it in the morning.

- When I tried to access the page in the morning it was gone, I tried to reload it but the pages I had viewed were know where and their was no sign of the chatbox either.

- I spoke to my daughter in the morning only to my dismay as she was extremely upset and crying uncontrollably that she had not included the photo and had not divulged in any such chatting.

- I have never known my daughter to use the chatting format in this way, she told me she only chats to her friends occasionally. She is not a insecure person who would seek such comments in any type of online forum or group like this.

- After listening to the news and the amount of online fraud and ma's -representation from individuals trying to lure minors and children into fraudulent, harassing and abusive activities.
(ie blackmailing etc)

- I will not rest until I receive a satisfactory answer to this matter from your company.

I look forward to an explanation and satisfactory answer from your company.

Ms Shaheen Majid
England, United Kingdom

Mobile: [protected]
Email: [protected]@hotmail.com

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C
3:42 pm EDT

Roblox I cant login

when i got home today 4/23/17, i tried to log on to my account.I typed in my username and password and it said that to check that i was a robot. Im a human.I did all of that stuff and it said that username and password was incorrect. i did it again and it kept on saying that it was incorrect. so i went on my other account and i typed in main accounts username and it showed my account.So i tried it again and it still did not work. By the way my username is

wobblyturtles123

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9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox unauthorized charges

I am disputing two charges that was made on March 21, 2017, in the amount of $199.95 twice, to my Paypal credit account, My child is underage, a 7 year old, and accidentally pressed a button to charge, and I did not authorize this, I would need a refund of these charges, please contact me for further information, I have filed a police report, I do not know how your company had my paypal information, there is an investigation pending now due to these charges, thank you!

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mr_deadbush
, US
Mar 22, 2019 8:49 am EDT
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I was recently terminated for “unauthorized” charges and I’m confused because I have not been on roblox for weeks, which means that I have not made any purchases in the time period that I was gone. I contacted Roblox.support, but I am yet to have my account re-activated because I supposedly made multiple “unauthorized” charges. I’m sure this was a mistake because I have spent well over $2000 usd on roblox so I would not make “unauthorized” purchases just to get my account terminated. Roblox is so annoying.. I’ve lost 2 accounts already, one that had a dominus praefectus, which that account got terminated because someone guessed my password and did something to get me banned, it was 2014 at the time. I quit Roblox for about 3 years and came back in early January, 2017. Sometime during 2018 I bought my first big limited on that account, the Valkyrie Helm. About 4 months later I got cookie logged, which they obviously stole my Valk, I couldn’t get my Valk back because I had already used my rollback on that account. Anyways, if you would like to add me on roblox, my new username is Mythic_Banana.

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robloxucks
, US
May 27, 2018 8:51 pm EDT

they charge me 4 times for 300 Dlls . After second charge I reconfigure phone to ask for password still get 2 extra charges

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princessleia2
, US
Apr 11, 2017 8:17 pm EDT

How did you go with this. Ive just had the same thing happen to me with my grand daughter only its over $500 worth of purchases

ComplaintsBoard
N
3:30 pm EDT

Roblox unauthorized paypal charges

Hello,
Date: 11/03/2017
Mob no:[protected]
Username:ajayajay12345
My son aged 9 purchased goods from roblox used his grandads paypal account without consent, therefore he should not of been allowed to purchase goods as he is not even a member.
Please can I request a full refund of £71.79: card holder
Email address: [protected]@hotmail. Co. Uk.
There was 11 separate transactions made on ajays account on the 11/03/2017. Roblox contact number [protected]. I have emailed on several occasions but no reply.
Please reply to my email address: [protected]@hotmail. com
Many thanks
Nicola morris

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JeffFlaig
, US
Jun 10, 2019 1:55 pm EDT

I am getting tired of Roblox making several unauthorized charges against my paypal account every time I authorized a payment for robucks.

Their only action is to refund and discontinue my daughters account. I have spent at lease a couple thousand dollars for her to play roblox, they have already deleted one account I spent more than a thousand dollars on. Recently they hit me with 89.00 in unauthorized accounts. I don't know how they are doing it, but my paypal account requires the password to access, but still they have currently managed to take 89.00 in unauthorized charges.
This was done in two different occasions over the last two weeks. Most of those charges were when my daughter was not even at my home.

I keep trying to contact them, with no luck or response. Something is amiss here.
I am certain they are going to delete my daughters account which is strong-arming.
They need to give all the money back to those who they have done this to.
I have an invested interest in this game, whether it is items purchases, the robucks to purchase items in the game, which means I have a vested interest in the game on behalf of my daughter. She owns those items, fictional or not, because she/I paid for them.
What if someone sold you a car and then told you that it was not your car and they came to took it, after you paid for it.?
Items in Roblox are no different, once they are paid for, the belong to the person who purchased them.

If this is not resolved to my satisfaction, I will go on a program to bring this game down.
After reading the comments, I realized there are a lot of people in the same situation as I.

ComplaintsBoard
V
6:46 am EDT

Roblox viruses

My son asked me to download this game for him. I was very skeptical and said that I can download something better than this, but like all the kids he started to annoy me with this Roblox. He said that all his friends were playing this Roblox game and he also wanted to play it. So I finally gave up and purchased this game.
When I downloaded the game my virus security program blocked it. I deleted it and installed again and everything seemed fine. My son was very happy.
Next day when I turned on my PC and I saw a blue screen. We all know what that means. I immediately called the repair service and the repair guy which arrived said that I got a virus which almost killed my PC.
People, stay away from this website! It is dangerous and contains viruses!

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J
2:44 am EDT

Roblox the website contain viruses

People, be careful, because the website www.roblox.com is big crap. My son played games there and accidently downloaded some program, bit it contained virus. After that all problems started. I tried to reach moderators, but all my attempts failed. The website is unsafe and not suitable for kids at all. As well as check the website and tell to all your friends and relatives that it is serious and harmful.

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HI_I_Am
, TV
Feb 10, 2016 9:44 pm EST

Roblox does not give viruses if downloaded from the actual roblox website so that could've for sure been a front (I am not saying it is); however roblox is still very stupid. I can bring up the stupid 'It's free!" adds as part of the problem roblox actually has, but the lies about being completely free are not a huge problem. The problem with roblox among many other websites that have many users is the moderating. You can be banned for the stupidest of things. Some shady stuff does also happen including the fact that an hour or less after I posted a comment to a game telling someone to stop criticizing players for simply being new to the game I got an error when going to the page of the game if I went to it on the account I posted the comment in. Lastly of my complaints; roblox is infested with exploiters and it is the dumbest thing I've ever seen, with it being the fact that they are "script kiddies" (a.k.a they download a script/exploit and proclaim to be the real hacker, but it is not true) . The last thing I will mention is that people think it will turn their kids into a developer but learning lua scripting (in a somewhat different than complete lua roblox variant) and taking several hours to build things (with the fact that learning to build also takes a while - really long time).

Sorry for any bad grammar this was only written by a young user. (2/10/2016)

ComplaintsBoard
T
8:55 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I registered on the website www.roblox.com couple of weeks ago, but recently my account was blocked. I have no idea why this crap happened. I emailed to the admins, but these jerks told me that it was impossible to restore my account. As well as they told to register again, but I couldn’t do it. The website asked some confirmation number, but I haven’t...

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ComplaintsBoard
J
7:51 am EDT

Roblox has been effectively scamming by locking places that have been made with benefits via their 'builders club' premium service

ROBLOX, an online building tool based in California, has been effectively scamming by locking places that have been made with benefits via their 'Builders Club' premium service. ROBLOX places can be visited, but this new update is stopping people from playing some of the most popular games on the site. The parent's information page relating to Builders Club says the following about membership expiration:

You will not lose your account, but you will lose your Builders Club membership status and all of its benefits, including your daily ROBUX stipend and the Builders Club badge. You will keep all existing places that you have created and all shirts, pants, and other assets that you have made. You will also keep your current ROBUX and Tickets balance. Memberships can be re-subscribed at any time.

It clearly states that places made will not be lost, yet people cannot visit the places locked under the new scheme.

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neverplayroblox123
Singapore, SG
Mar 06, 2024 3:23 pm EST

Roblox is the dumbest game i've ever played. FREE ROBUX IS A [censored]ING SCAM.

Yours furiosly, neverplayroblox123

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Hooman YK_who
, US
Feb 27, 2024 1:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Roblox rose the prices of the minimum for face assesories from 15 to 50 which is incredibly stupid.

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Jopy1235
, US
Dec 03, 2023 2:32 pm EST

I opened a roblox game said free robux, it asked me for its password and account name. It didn't work. when i was playing i got kicked from the experience and got logged out of the game. i went on my alt account and saw that my avatar changed and so has my password. Username got hacked: Juicedestroyer. Please help me out

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Olivia H
Brisbane, AU
Dec 02, 2023 11:12 pm EST

I was playing Roblox got harassed and just answering them innocently. They reported me for saying WHY. I am now banned for 3 days for saying WHY. Can you please straighten up and get your rules right as WHY is not sexual context.

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Hignett
, US
Oct 23, 2023 2:24 am EDT

Iwas banned for one day and still did't get my account back to play. My user name is Lilac201455.

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Joshua Otero
, US
Sep 30, 2023 10:13 am EDT
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so i got hacked 3 years ago and i have been playing on alternate accounts and so while that i have been tryna get it back. The Account is JoshuaTheMario0912, so if yall can it will mean alot to me

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Showspeed8902_2
Usa, US
Sep 24, 2023 12:35 am EDT

THIS GAME IS FUN BUT , this is rude there's cussing, fake report on people getting lock out people hacking , there accounts loss of rubux its sad

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Muddy15
West Columbia, US
Jul 22, 2023 9:49 pm EDT

One of the ROBLOX support member asked us to make a ticket with that email that the hacker changed it to even after we explained that the hacker changed the email and we couldn't access it, They give us a excuse of " We understand of concern". They didn't even attempted to try and verify it with us they just gave us a excuse

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Brimbleton5000
, US
Jul 04, 2023 12:57 am EDT
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I love Greenville it is so much fun there is one problem

I bought the 2022 Bullhorn Buffalo T-WEX truck right? and I look how much I would get to sell it and it was 85,658 and it costs. 98,457 so I lost 10g's so that is annoying I am keeping this till I get more money

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AkoLangSiJackie
Abra, PH
Jun 28, 2023 11:51 pm EDT

I purchased 1870 and 880 robux around 9:25am (JUNE 22, 2023) but I received only 150 robux. I have proof of purchase. I've send a report on gmail too. please help, I need my Robux

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About Roblox

Roblox is a massively popular online gaming platform that allows users to create and play games in a virtual world. It was founded in 2004 and has since grown to become one of the most popular gaming platforms in the world, with millions of active users.

One of the key features of Roblox is its user-generated content. Users can create their own games using the platform's proprietary game engine and scripting language, Lua. This allows for a wide variety of games to be created, from simple puzzle games to complex role-playing games and simulations.

In addition to creating games, users can also play games created by others. There are thousands of games available on the platform, ranging from popular titles like Adopt Me! and Jailbreak to lesser-known games created by individual users.

Roblox also has a strong social component. Users can interact with each other in-game, join groups, and participate in events. The platform also has a virtual economy, with users able to buy and sell virtual items using the platform's currency, Robux.

Overall, Roblox is a vibrant and engaging platform that offers a wide range of gaming experiences for users of all ages. Its user-generated content and social features make it a unique and exciting place to play and create games.

Roblox Customer Reviews Overview

Roblox is a popular online gaming platform that has garnered a lot of attention in recent years. The platform allows users to create their own games and play games created by others. The community is vast and diverse, with millions of players from all over the world.

One of the most significant advantages of Roblox is its user-generated content. The platform allows users to create their own games, which means that there is always something new and exciting to play. The games range from simple puzzles to complex simulations, and there is something for everyone.

Another positive aspect of Roblox is its social features. The platform allows players to connect with each other, make friends, and join groups. This makes it an excellent platform for socializing and meeting new people.

Roblox is also a safe platform for children. The company has strict rules and regulations in place to ensure that the platform is safe for all users. Parents can also set up parental controls to monitor their children's activities on the platform.

Overall, Roblox is an excellent platform for gamers of all ages. Its user-generated content, social features, and safety measures make it a top choice for many players.
How to file a complaint about Roblox?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with Roblox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Roblox.
- Mention key areas of concern, transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
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8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Roblox on ComplaintsBoard.com.

Overview of Roblox complaint handling

Roblox reviews first appeared on Complaints Board on Aug 3, 2012. The latest review Mixed Experiences with Roblox Corporation was posted on Apr 1, 2024. The latest complaint Unauthorized charges from kids was resolved on Dec 09, 2019. Roblox has an average consumer rating of 1 stars from 237 reviews. Roblox has resolved 2 complaints.
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  1. Roblox contacts

  2. Roblox phone numbers
    +1 (888) 858-2569
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    60 E 3rd Avenue, Suite 201, San Mateo, California, 94401, United States
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