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1.3 25 Reviews

RepairClinic Complaints Summary

1 Resolved
13 Unresolved
Our verdict: If considering services from RepairClinic with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RepairClinic reviews & complaints 25

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Verified customer This complaint was posted by a verified customer. Learn more

RepairClinic Disappointing Experience with RepairClinic: Incorrect Part and Refusal to Accept Return

I gotta say, I'm pretty disappointed with RepairClinic. I ordered a fan for the upper oven of my double wall oven, and I made sure to double-check the part number and SKU on their website before making the purchase. But when the fan arrived, I quickly realized that it was actually meant for the lower oven - it just didn't fit in the upper oven at all.

I was pretty frustrated, but I figured it wouldn't be a big deal to return the fan and get a refund. Unfortunately, that's not how things went down. RepairClinic refused to accept the return, claiming that I had already tried to install the fan and therefore it was against their policy to take it back. I tried to explain that the issue was with their website, which had clearly listed the fan as the correct part for the upper oven, but they didn't seem to care.

So now I'm out $125 for the fan and an additional $20 for shipping on the return. And to make matters worse, RepairClinic still has the fan and I have nothing to show for it. I'm really disappointed with how this whole situation was handled - it feels like RepairClinic just didn't want to take responsibility for their mistake.

Overall, I don't think I'll be using RepairClinic again in the future. It's one thing to make a mistake, but it's another thing entirely to refuse to make things right when the mistake is pointed out. I think a good company is one that can handle things going wrong and still treat their customers with respect and fairness, and unfortunately that's not what I experienced with RepairClinic.

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2:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

RepairClinic Garden tractor part

They made a mistake and sent me the wrong part and I had to pay for return shipping, out $28.00 this is wrong.

Order Number #[protected]-399933

Drag Link Ball Joint

Genuine OEM Part # [protected] | RC Item # 1926090

Desired outcome: Full refund the full amount of shipping charges. They have refused to refund any amount of shipping charges.

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3:52 am EDT

RepairClinic Don't use this company

I got wrong parts from them three times. This is not funny. I would understand if it happened just once, but they keep screwing it up. My first order was delivered on time by express delivery, but with wrong parts. I contacted them and they agreed to send me the right order. When I got it n
a week, the order was wrong again. And again I called them being angry and was promised to get the right order next time. Guess what happened. What's wrong with you, folks? What the hell is going wrong inside your heads? Will this ever end?

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3:45 am EDT

RepairClinic I didn't get info or order from these people

I bought condenser and possible that it was defective. I contacted the rep from www.repairclinic.com and asked to provide some parts for me. I paid them money and waited for the news about the delivery and the whole order. But these guys scammed me. They haven’t sent info, after 5 days I understood that I wouldn’t get the order. They didn’t reply to my emails. The website didn’t contain any other info, so I lost all hopes to get my money back. Stay away from this company.

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6:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

RepairClinic Worst service ever

This is an on-line site that sells appliance parts. They delivered the right stuff, in a timely manner. However, they also transferred my credit card number to "WLI*RESERVATIONSREWARDS [protected] CT" which began making monthly $10 charges to my credit card for some sort of alleged service. RepairClinic admits they did this, claims I ordered the service.

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cmariushall
Canton, US
May 27, 2010 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This complaint is legitimate. Even though the customer did sign up for the service, it wasn't clear to them that they would be charged a monthly fee. We tried to be certain the fees were explained up front, but other customers told us the same thing. We subsequently dropped the program and worked with every complainant to get a full refund. We're sorry for any trouble this caused you. Chris Hall, President, RepairClinic.com

RepairClinic Customer Reviews Overview

RepairClinic is a highly reputable online retailer that specializes in providing high-quality replacement parts for home appliances and outdoor power equipment. The company has been in business for over 20 years and has built a strong reputation for its exceptional customer service, extensive product selection, and competitive pricing.

One of the most notable positive points of RepairClinic is its vast selection of replacement parts. The company offers a wide range of parts for all major brands of appliances and outdoor power equipment, including refrigerators, washing machines, dryers, lawn mowers, and more. Customers can easily find the parts they need by searching the website's extensive database or by contacting the company's knowledgeable customer service team.

Another positive aspect of RepairClinic is its commitment to customer satisfaction. The company offers a 365-day return policy on all products, as well as a price match guarantee. Customers can also take advantage of the company's free repair help, which includes troubleshooting guides, repair videos, and expert advice from the company's team of technicians.

Overall, RepairClinic has received overwhelmingly positive reviews from customers. Many customers praise the company for its fast shipping, competitive pricing, and exceptional customer service. Additionally, customers appreciate the company's commitment to quality, with many noting that the replacement parts they received were of the same or better quality than the original parts.

In conclusion, RepairClinic is a highly reputable online retailer that offers a wide selection of high-quality replacement parts for home appliances and outdoor power equipment. The company's commitment to customer satisfaction, extensive product selection, and competitive pricing have earned it a strong reputation among customers.
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