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Points2Shop
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1.6 7 Reviews

How responsive is Points2Shop's customer service?

1 Resolved
6 Unresolved
Poor 🫤
Points2Shop is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Points2Shop has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Points2Shop reviews and complaints 7

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Newest Points2Shop reviews and complaints

ComplaintsBoard
L
5:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Points2Shop Deduction of my money

On the 25th of December 2023 your team has deduction 0.80 USD from me and I don't understand why. I have worked hard for that money to be just deducted without any explanation. Please assist me and can I have my money back with explanation. Can this please be resolved. I would also appreciate an apology from your team and assurance that something like this will never happen again. This is not what I would want to say when people ask me about points2shop.

Thank you

Claimed loss: $0.80

Desired outcome: Please refund and I'll also appreciate a explanation and response.

Confidential Information Hidden: This section contains confidential information visible to verified Points2Shop representatives only. If you are affiliated with Points2Shop, please claim your business to access these details.

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ComplaintsBoard
J
6:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Points2Shop has left an official reply on this complaint.

Points2Shop unban my account

Points2shop, why did you ban my account?
I've been with you for several years and I swear I did anything illegal.
I have earned some points filling the surveys and wanted to finally get them. And all of a sudden my profile was suspended.
I wrote to customer service, but they haven't answered yet.
I have read other reviews and I can see I am not the only one. It's frustrating...

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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ComplaintsBoard
S
4:53 am EST

Points2Shop avoid!

I had a terrible experience with Points2Shop. I'm doing lots of surveys and I am a member of many websites and must say that Points2Shop is the worst!
They blocked my account and when I contacted their customer service they said that they cancelled my account because I wasn't pretty good with surveys and that they were not satisfied with how I filled them. What? When I asked for more detailed explanation they simply said that there was nothing they could do to help me. I'm very disappointed with that kind of attitude! Maybe that's actually a good thing that they kicked me out, at least I wont be wasting my time. Avoid!

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Is Points2Shop legit?

Our verdict: Complaints Board's detailed analysis reveals Points2Shop as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with Points2Shop, thereby safeguarding their personal and financial interests.

Points2Shop earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of Points2Shop shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 14% of 0 complaints being resolved, Points2Shop slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Points2Shop's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Points2Shop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • The age of Points2Shop's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Points2shop.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • We looked up Points2Shop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
ComplaintsBoard
R
4:00 pm EDT

Points2Shop I lost money, points, order and account

Run from the website www.points2shop.com. I wasted a lot of time there and finally got enough points in order to redeem them. I used these points in order to buy some stuff from them. I placed the order in the evening, and on the next day I tried to open my account, but it was blocked. All attempts to contact the moderators failed and there were no other opportunity to return these points and money.

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ComplaintsBoard
L
4:16 am EDT

Points2Shop don't fill surveys – you will get nothing

I saw the ad that the website www.points2shop.com offered to get some free points and stuff. I needed to fill some surveys and waited for the emails from them. I filled 5 surveys and waited for the further info, but these scammers fooled me. They received what they have wanted, but in result they provided nothing. I decided to warn other users that the website is big scam and all their offers are total ###.

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ComplaintsBoard
A
6:24 am EDT

Points2Shop this site is a total scam, do not trust it

I wanted to test the site to see if it was legit, so I did a couple of surveys and got enough points for a usb memory card reader, I ordered it about 3 months ago and it still hasn't come, in conclusion, this site is a total scam, do not trust it, also I wouldn't listen to any of the people saying how great the site is, they are most likely people who work for the site.

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Ravie
, US
Jan 09, 2012 7:36 pm EST

I spend a lot of time to earn $20.00, my main task was to pass various surveys on their website and when I’ve tried to withdraw my balance my account got banned. Their reason for doing this is totally rubbish. I think they took money for those surveys and decided to get rid of me.

ComplaintsBoard
L
7:47 am EDT

Points2Shop stay away from these crooks

I used this site for a couple days, I made about 900 points then they told me I broke a rule and blocked my access to everything on the site. I asked them why and they told me I had made multiple accounts. Which by the way is untrue. I told them this and they replied with a very rude statement, and gave me no way to prove they were wrong and fix the mistake. I asked around after that and apparently a lot of my neighbors tried this site and had the same problem. They were all banned for one thing or another as soon as they started getting enough points to get something worth their time. None of them actually got anything from the site other then a headache. I'm sure some people have slipped through and actually gotten something from this site, but I'm guessing most of their good reviews are just people working for them. Luckily I only wasted a couple days on this site, but I wish I had read the reviews sooner. Good luck.

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L
Lucia Thobela
, US
Dec 06, 2023 1:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On the 30th of November 2023 I completed a survey around 12:08 and ended it around 13:04 after completing the survey I was not credited my money nor did it appears on my survey completed profiles and I want know why and what could have happened because something like this has never happened and the survey was amounted to $0.90

Thank you.

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T
Tilak9
, US
Jan 20, 2012 1:11 pm EST

They scammed me. Took my points and never gave me $100 point dollar bill!

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stay away from these crooks
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