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www.pickupflowers.com / Crap service

1 Singapore Review updated:
Contact information:

This florist is unreliable, rude, not timely in its delievery, do not use. Full correspondence between us below:

The flourist lied about attempting to deliver on the order date, they will say anything to wash themselves of responsbility. Cannot be trusted

Conduct is misleading and deceptive.

Service is poor.

On the website it says “Satisfaction Guarantee “

“•On time delivery
•No Hidden Costs
•Refund or replace, if not satisfied”

This is also a lie.

Do not use this Indian based company which pretends to be global. I feel I have been scam.

Stand up for yourselves fellow internet consumers!
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From: customerservice@pickupflowers.com [mailto:customerservice@pickupflowers.com]
Sent: Friday, 2 March 2012 12:41 AM
To: namenamek@gmail.com
Subject: RE: Re: Re: Re: Re: Your order at Pickupflowers.com {code} - Approved

Dear Customer,
Thank you for your email.
Please be noted that the delivery attempt was already made on 14th Feb, but the recipient did not answer the call made by our local agents to confirm her availability. And if the recipient doesn't respond, How would you expect us to go ahead with the delivery .The florist has done their job by attempting for delivery on 14th Feb as requested but the delivery stayed unsuccessful as the recipient was not available. And also we felt that delivering it to house would be safer than delivering it to school address.
This was the main reason for the delayed delivery and it was not our fault.
And then the order was sent out for delivery after confirming with the recipient and was delivered on 17th Feb with recipients confirmation and indeed recipient is happy with the delivered product.
Hope you understand the situation.

Regards,
John.
________________________________________


The issue is that I paid for flowers to be delivered on valentines day, not 2 days later at the florist's convenience. As you know, flowers are priced more expensively on this festive day. I did not get the service I ordered and this makes me angry.

Give me a refund as agreed below or i will lodge a complaint with the Australian ACCC and Singapore CASE. This entire conversation will be forwarded onto the local regulators.

Namename

On Fri, Mar 2, 2012 at 12:10 AM, customerservice@pickupflowers.com <customerservice@pickupflowers.com> wrote:
Dear Customer,
Thank you for your reply.
We are sorry the refund is not possible as the order was delivered to the recipient.
We are also informed by our local agent that the recipient confirmed delivery and she said that she will inform the sender immediately.
We apologize for the inconvenience caused.
Regards,
Alena
________________________________________
Hi Mike,

I have not seen the refund come through, please check.

Thanks,

Namename
On Thu, Feb 16, 2012 at 10:09 PM, customerservice@pickupflowers.com <customerservice@pickupflowers.com> wrote:
Dear Namename,
We are apologize for the inconvenience caused.
We will cancel the order and issue refund to your account. The refund will reflect in next 3-4 business days.
Regards,
Mike
________________________________________

Your local florist called and wants to deliver the flowers to us today. This is absolutely ridiculous as I paid for flowers to be delivered on valentines day (paying a large premium to do so), not 2 days the event after at their choosing. We do not want the flowers anymore.

Please refund me my money immediately or I will lodge a complaint with the Australian ACCC and Singapore CASE.

Thanks,

Namename
On Thu, Feb 16, 2012 at 12:05 AM, customerservice@pickupflowers.com <customerservice@pickupflowers.com> wrote:

Dear Customer, Ã??Ã?Â

We are really sorry to hear that the order was not delivered to the recipient.

We will check with our local agent and get back to you ASAP.

Regards, Ã??Ã?Â

Adam.Ã??Ã?Â
________________________________________
Hi PUFs,

My flowers were not delivered yesterday for valentines day. I am very disappointed in your services.

Please give me a full refund asap.

Thanks

Namename Surname
On Sat, Jan 28, 2012 at 11:54 PM, customerservice@pickupflowers.com <customerservice@pickupflowers.com> wrote:
Dear Customer,
With reference to your order# code, We were able to successfully authorize your payment and thus your order has been approved formally to process the delivery of your order.
We request you to kindly verify the details of your order once again. If you need any corrections, please bring any such changes to our notice before the product is processed for shipping. Please note that we cannot accommodate any changes once the product is shipped or sent across for delivery.
Note: PickupFlowers is a Gifting Inc. brand. Your credit card or account statement will show "Gifting Inc." against this payment.
Order Summary
Product Price
US$
[ All I Want Is You - ]
Shipping and Handling
US
Sales tax
US
--------
Grand Total
US
--------
Shipping Address

Main Phone #:

Alternate Phone #:
Delivery Date : TUE, 14/FEB/2012

Gift Message


Special Instructions


Regards,
PickupFlowers.com
Where can I get help with reviewing or changing my order?
* Review your order here

* If needed, contact us 24 * 6 to change your order details:
- By Email: customerservice@pickupflowers.com
- By Chat : Live Chat
- By Phone:
�??�?� �??�?� USA - [protected]
�??�?� �??�?� UK - [protected]
�??�?� �??�?� Australia - [protected]
�??�?� �??�?� Hong Kong - [protected]
�??�?� �??�?� or Call us on Skype

Note: If you are unable to see the links above, please copy these in your browser

1. For reviewing order: https://secure.pickupflowers.com/control/orderstatus?order_id=eFjIYdn8IAEaLdM9OtVIqY%2FF&orderhistory=true
2. For Chat: http://www.pickupflowers.com/info/live-chat


Review, feedback, opinion, complaint on:

http://www.pickupflowers.com/
http://www.giftsnideas.com/
http://www.businessgestures.com/
http://www.giftholler.com/
http://www.theflowerexpert.com/

https://www.facebook.com/#!/pickupflower
https://www.facebook.com/theflowerexpert
https://www.facebook.com/businessgestures
https://www.facebook.com/giftholler
https://www.facebook.com/giftsnideas

customerservice@pickupflowers.com

twitter.com/pickupflowers

in.linkedin.com/pub/pickupflowers-com

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Comments

  • Re
      19th of Mar, 2012
    0 Votes

    I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2056

  • Gr
      20th of Feb, 2013
    0 Votes

    Dear Customer, i am Grace from Giftsnideas.com. We sincerely apologize for the inconvenience caused. We have a refund and replacement policy if customer is not satisfied. In-case, your concern is not yet addressed, we would request you to drop an email to customerservice@giftsnideas.com or me at grace@giftsnideas.com with your order number and concern. We will definitely look into it, verify and provide you with fruitful solution.

    We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!

    Best Regards,
    Grace
    Giftsnideas.com

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