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OpenTable
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www.opentable.com
www.opentable.com

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1.2 44 Reviews

OpenTable Complaints Summary

0 Resolved
34 Unresolved
Our verdict: Engaging with OpenTable at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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OpenTable reviews & complaints 44

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Newest OpenTable reviews & complaints

ComplaintsBoard
R
3:25 am EDT

OpenTable They charged me two times!!

I have purchased a gift card from Opentable website and they charged me two times! I immediately called customer service and they asked me to wait and I was put on hold for about 30 minutes and then they told me that they need some time to resolve the issue and promised to call me back later. No one ever called me back, so I contacted them myself. They said that sometimes that happens and promised me a refund. They said that I'll get my money in a few days, but three weeks already passed and still no money. These people just do not care, because it is not their money and they got nothing to lose. Stay away from this scam business!

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ComplaintsBoard
D
4:34 am EDT

OpenTable It was impossible to change the reservation

People, stay away from the website www.opentable.com. I made the reservation through the website. But I had some things to do and needed to change the reservation. I tried to do it online, but the app was strange and it didn’t allow me to change the time. I tried to contact the restaurant, but it was busy all the time. So, don’t reply on this app.

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ComplaintsBoard
S
6:05 am EDT

OpenTable Impossible to change the reservation through the website

We made the reservation of the table through the company www.opentable.com. It was horrible, because we wanted to change the time, but it was impossible to do it through the website. It showed blank page all the time. The customer services were also futile, because they didn’t help and told us to call to the restaurant. But it was busy all the time. Don’t risk and avoid this website.

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N
5:40 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

OpenTable - I won't use a company like this ever again

I have used opentable quite a bit and have been generally happy with the service provided. I often find that opentable tells me no tables are open, but can call the restaurant and get a table anyway - so I am not sure it is really that great, all things considered. I recently had an experience which has made me vow not to use opentable ever again. I live...

Read full review of OpenTable and 6 comments

OpenTable Customer Reviews Overview

OpenTable is a popular online restaurant reservation platform that has been serving customers since 1998. The platform has gained a reputation for its user-friendly interface, extensive restaurant listings, and reliable reservation system. OpenTable has received numerous positive reviews from satisfied customers who appreciate the convenience and ease of use of the platform.

One of the most significant advantages of OpenTable is its extensive database of restaurants. The platform features over 60,000 restaurants in more than 20 countries, making it easy for users to find a restaurant that suits their preferences and location. The platform also allows users to filter their search results by cuisine, price range, and other criteria, making it easy to find the perfect restaurant for any occasion.

Another advantage of OpenTable is its user-friendly interface. The platform is easy to navigate, and users can quickly search for restaurants, view menus, and make reservations. The platform also allows users to view restaurant ratings and reviews from other diners, providing valuable insights into the quality of the restaurant.

OpenTable's reservation system is also highly reliable, ensuring that users can make reservations with confidence. The platform sends confirmation emails and reminders to users, reducing the risk of missed reservations. Additionally, OpenTable's customer support team is available to assist users with any issues or questions they may have.

Overall, OpenTable is a highly recommended platform for anyone looking to make restaurant reservations. With its extensive database of restaurants, user-friendly interface, and reliable reservation system, OpenTable is an excellent choice for anyone looking to dine out.
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OpenTable contacts

Phone numbers

+1 (800) 673-6822 +1 (415) 344-4200 More phone numbers

Website

www.opentable.com

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