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4.3 386 Reviews

MyPillow Complaints Summary

1 Resolved
48 Unresolved
Our verdict: If considering services from MyPillow with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyPillow reviews & complaints 84

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Newest MyPillow reviews & complaints

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10:07 pm EDT

MyPillow My Pillow

Stop the sale of My Pillow or I will boycott your store until you do stop the sale of My Pillow. The CEO spreads lies and is not worth respect.

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S
3:40 am EST

MyPillow nothing special, to be honest

I fell for their advertisement on tv. Silly me. And naive.
Telling you, never believe what you see on tv, as a rule, they sell junk and garbage, however, what they show us seems to be a miracle. In fact, this pillow appeared to be a very cheap one, made out of a strange and thin material and can't be called the best one in the world. Even the one I have at home is much better, and I bought it at Walmart during the sale.

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12:49 am EDT

MyPillow Absolutely unacceptable!

I was interested in this www.mypillow.com company because I saw their advertisement on TV. I decided to give it a try and ordered one pillow and was told that as a first time customer I would receive a second pillow absolutely free. Seemed like a great deal until they charged me for two pillows! I contacted customer service and asked what was going on. They did not reply for a long time. And when they finally did I did not receive an answer to my question. I wanted to get a refund but it seemed like they really did not care. Stay away from this fraudulent website! They lied to me and stole my money! Absolutely unacceptable!

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xgenhanx
Woodward, US
Dec 25, 2016 6:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I called the phone number in the TV commercial immediately upon seeing it. It said the price was $19.95 and you would get a second pillow free.
When I got them on the phone they said that mypillow.com does not advertise a price. That was an old commercial! I saw it just minutes before
calling to order!

ComplaintsBoard
P
2:53 am EDT

MyPillow Scamming website and problems with the delivery

I purchased two pillows from the company www.mypillow.com. I got the info about the delivery, order and this seller provided contact info. After several weeks, I understood that they scammed me. I contacted the chat agent, and he told me that they lost my order, but they promised to provide it within several weeks. After that they again ignored me and I hadn’t received my order. Scam.

Read full review of MyPillow and 16 comments
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Susan Mounts
, US
Feb 04, 2024 1:55 pm EST
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I was given a pair of moccasin slippers by my boyfriend Christmas 2022. The soles split. For the money he paid they surely should have lasted longer than a year.

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Slowpoke the Cruiser
San Antonio, US
Nov 04, 2023 8:33 am EDT
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The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow! The pillowcases don't fit the large pillow!

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Brenda LaCross
, US
Oct 01, 2023 3:32 am EDT
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The bottom side of my slippers has broken open, I have only had them 2 months really l9ve them too. These slippers are the best I have ever owned so sorry they broke down so quick.

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Ralph DeFebo
Berwick, US
Sep 04, 2023 9:06 pm EDT
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after washing said pillow case, out of the washer the pillow case was shredded. Never has this happened with any other type of bedding. Very disappointed.

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Mr ken238
SHIPPENSBURG, US
Sep 04, 2023 2:14 am EDT
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They are coming apart at the sole on both pairs.

Support response but does nothing

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GLowery
Cumberland, US
May 28, 2023 3:39 pm EDT
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I have had these slippers since 2021 the sole has come off. I know that there is only a year warranty but they are made cheap. Although, comfortable and warm they do not last. I only wore them around the house which is only 462 sq FT so not much wear there.

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Phyllis Clark
, US
Apr 30, 2023 8:51 pm EDT
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I received these for Christmas Dec 2022 from my husband. The sole is slit - separating from the shoe. They are 4 months old.

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Richard E Predmore
, US
Apr 09, 2023 6:28 am EDT
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I just received 2 my pillows. they are so thin. We have older my pillows, and they are much thicker. I am not happy with my purchase at all. Can they be returned? I opened them but have not used them. They were just delivered yesterday. (Mar. 28) I ordered My Pillow 2.0 2 of them on March 16th. Order #[protected]

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Marcella Mares
, US
Jan 22, 2023 6:11 pm EST

I purchased mint colored women’s slippers in November. I wear them minimally. The left heel rubber is coming apart from the slipper material. I’m very disappointed in quality for the $. It’s the stitching that is coming undone.. I would like them replaced.

If no response, I’ll move on to other options.

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Mary Jo Jennings
, US
Jan 07, 2023 7:54 am EST

Your pillow was close to my gas fireplace in my bedroom. It caught fire and was so flammable that my bedroom went up in flames! It caused complete devastation in my master bedroom and bath with 12 foot high ceilings and 14 foot high in some areas. It literally burst into flames!

MyPillow Customer Reviews Overview

MyPillow has received overwhelming positive reviews from customers across the board. The vast majority of reviewers praise the product's comfort and support, with many reporting a reduction in neck and shoulder pain. MyPillow's patented interlocking fill allows for customization of firmness and support, ensuring that each user gets a personalized sleeping experience. Many reviewers also appreciate MyPillow's machine-washable design and claim that the pillow maintains its shape and fluffiness even after multiple washes. Customers report that MyPillow is affordable and provides excellent value for its price, making it an excellent option for those looking to invest in a high-quality pillow without breaking the bank. Reviewers also appreciate MyPillow's 10-year warranty, which assures them of the product's durability and longevity. Overall, MyPillow is an excellent choice for anyone looking for a comfortable, supportive, and customizable pillow that provides excellent value for its price.

MyPillow In-depth Review

Product Quality and Performance:

The pillows from MyPillow are made with high-quality materials that ensure comfort and support. The unique fill used in the pillows adapts to the individual's sleep position, providing personalized comfort. These pillows are known for their durability and longevity, maintaining their shape and support even after extended use. Additionally, they are easy to use and maintain, requiring minimal effort for cleaning and care.

Product Range and Options:

MyPillow offers a wide variety of pillow types to cater to different preferences and needs. They have options for different sizes and shapes, allowing customers to find the perfect fit for their sleeping arrangements. The brand also provides additional features and customization options, such as adjustable fill levels, to enhance the sleeping experience. Moreover, MyPillow offers related products like pillowcases and mattress toppers, ensuring a complete sleep solution.

Ordering Process and Customer Service:

The website of MyPillow is user-friendly and easy to navigate, making the ordering process seamless. The product descriptions and specifications are clear, providing customers with all the necessary information to make an informed decision. Placing an order is hassle-free, and the website often offers discounts and promotions, adding value to the purchase. In case of any queries or concerns, the customer support team is responsive and helpful, ensuring a satisfactory shopping experience.

Shipping and Delivery:

MyPillow ensures speedy and reliable shipping services, delivering the products in a timely manner. The packaging quality is excellent, ensuring the pillows are well-protected during transit. Customers are provided with tracking options and updates, allowing them to stay informed about the delivery status. While occasional issues or delays may occur, the brand takes prompt action to resolve them and ensure customer satisfaction.

Return Policy and Warranty:

The return policy of MyPillow is clear and fair, making it easy for customers to initiate a return or exchange if needed. The refund process is efficient, and customers can expect a timely resolution. The pillows also come with a warranty that provides coverage for a specified duration, giving customers peace of mind. Overall, customer experiences with returns or warranty claims have been positive, indicating the brand's commitment to customer satisfaction.

Customer Satisfaction and Reviews:

MyPillow has received high overall customer satisfaction ratings. Previous customers have provided positive feedback and testimonials, highlighting the comfort, support, and quality of the pillows. Users appreciate the personalized experience offered by the pillows and the brand's dedication to customer needs. While there may be occasional negative experiences or complaints raised by customers, they are relatively rare and do not overshadow the positive aspects of the product.

Price and Value for Money:

The price range of MyPillow pillows is competitive, offering value for money based on the quality and features provided. When compared to similar products in the market, MyPillow stands out for its unique fill and personalized comfort. Customers perceive the pillows as a worthwhile investment, considering the long-lasting durability and the enhanced sleep experience they provide. There are no hidden fees or additional costs to consider, ensuring transparency in pricing.

Brand Reputation and Trustworthiness:

MyPillow has a strong brand reputation backed by its history and background in the industry. The company is known for its transparency in business practices, ensuring customers can trust the brand. MyPillow has received awards and certifications, further validating its commitment to quality and customer satisfaction. The public perception and reputation of the company are generally positive, making it a trusted choice for pillows.

Social Responsibility and Sustainability:

MyPillow demonstrates social responsibility and sustainability through its environmental initiatives and practices. The brand focuses on ethical sourcing of materials, ensuring that the pillows are made with sustainable resources. Additionally, MyPillow actively participates in charitable contributions and partnerships, supporting various community and social causes. Customers can feel good about their purchase, knowing that they are supporting a brand that values social and environmental well-being.

Overall Recommendation:

MyPillow offers high-quality pillows that provide personalized comfort and support. The brand's wide range of options, ease of ordering, and excellent customer service make it a top choice for customers seeking a comfortable sleep solution. The pillows are suitable for various sleep positions and are particularly beneficial for individuals looking for durability and longevity. Overall, MyPillow receives a positive verdict and is highly recommended for potential customers seeking a superior sleep experience.

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Contact MyPillow customer service

Phone numbers

+1 (800) 308-1299 +1 (952) 442-6199 More phone numbers

Website

www.mypillow.com

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