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4.3 113 Reviews

mSpy Complaints Summary

82 Resolved
8 Unresolved
Our verdict: With mSpy's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
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mSpy reviews & complaints 113

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10:10 pm EDT
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mSpy Website was untruthful, company unethical

I purchased on 6/24/21, Customer number 1d23337d-325b-4f66-9b92-8e74b31c7613.

I read the website carefully to ensure that I could access what I wanted on my child's iPhone without it being jailbroken. No where was there any mention that access was limited unless I downloaded something onto a computer or unless the phone was jailbroken. I attempted to log in on my phone and was unable to see much. I reached out to customer service and complained about the information I read was not correct and was told via chat by a representative Briana on 6/24/21 (direct quote) "Unfortunately, the information on the website hasn't been updated." I requested a full refund due to being mislead. She passed me on to customer service.

I exchanged emails until 8/11/21 with more than one person, the last being Melissa Broflovski, who argued with me that I was not eligible for a refund per their policy. I pointed out multiple times that the website information was inaccurate and that I should not have to pay for service that I couldn't use due to their error. And after refunding a small portion of my money, they refused to speak to me about the issue.

Desired outcome: Full refund

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3:52 am EDT
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mSpy Refund policy

To whom it may concern

It is ironic that when you purchase the product from Mspy there is no outline stating what there refund policy is only when you request a refund they send you a full policy which looks that under no circumstances you are eligible for a refund. What if you made a mistake what if you changed your mind or for any other reasons should they not give you the option to revise your decision within a certain period then you just get emails stating they decline your refund what is my rights then NONE.

HIGLY UNACCEPTABLE 😡

WILL NOT RECOMMEND THIS SERVICE THEY ARE TRUE SCAM ARTISTS

Desired outcome: I Want my MONEY BACK.

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Update by Ronell VW
Sep 05, 2023 8:30 am EDT

My Email address is ronell.vanwyl@gmail.com

You let me pay for something that i never used and when requested my money back i am now receiving a response after how many month's

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12:48 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

mSpy - Functionality and refund policy

I am looking for a tracking app for our child, mSpy was one of the option mentioned on the internet as "Top". First I wanted to subscribe to Trial, but live chat occured and the business person gave me a promotial code as a an answer to my questions. This way and by mistake I subscribed to Premium. No problem I hoped the product would meet my needs. First...

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9:10 am EDT
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mSpy Poor Product Battling to get refund

I purchased the product on the 15/03/2021. Already on purchase I noticed I wasn't able to access all the features and the updates were not frequent as advertised. It worked for one day and then I got a notice saying it lost connection. I reinstalled the app again and again after one day and infrequent updates I got a message that it has lost connection. The device in question is always online (mobile data or wifi). I have contacted the support chat but they are unhelpful. I have also sent numerous mails to the refund and billing depart with only one response on the day I reinstalled the app saying it shows as working and they won't be refunding. To say I am unhappy with the product and service would be an understatement. I do not want an alternative or a repair I want a full refund as this software does not work.

Desired outcome: I want a full refund as this software does not work.

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Mspy sucks
Janesville, California, US
Oct 19, 2021 12:50 am EDT

Mspy constantly lost connection for me too and don't hold your breath on the refund because they will say no. Terrible company-dishonest-rude-and I hope at some point it affects their business their. Sorry you went through the same thing.

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9:00 pm EST
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mSpy Premium year subscription for iphone

I have purchased an annual premium subscription for an iPhone. The dashboard didn't work from the beginning, while I followed all the installation steps. No data. Called the help desk many times and told me that the dashboard isn't working indeed and that i have to use an itunes alternative called anytrans. This is not the product i have purchased, and it looks like i purchased a license for this anytrance. Anytrance sell itself a cheaper license so i feel deceived. I am trying to get a refund but every time they try to "sell"me a new cheap product. I just want my money back which i eligible for according to the conditions.

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Update by Somaya Agarad
Dec 28, 2020 10:42 am EST

Well, they insist not to refund and sent me everytime this message. So People please don't purchase anything from MSPY. They deceive you, they make it like it is my fault. They are a rip and don't sell you the product they advertise

Dear Customer,

Thank you for the feedback!

Kindly note that all the information is provided on our website. We explain how it works and what the software can do. Our Customers cannot purchase the software unless they accept our "Terms and Conditions" and "Refund Policy". So, if you proceeded to the next step and actually purchased the software, we assume you read the information and are aware of the aspects.

We still offer you to keep your subscription so you could use it later, whenever you are ready.

We kindly ask you to re-consider the alternative options from our previous emails. We do hope for your understanding and cooperation at this point.

Looking forward to hearing from you!
Kind Regards,

William Grant

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12:13 pm EST
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mSpy Cancellation of my subscription

I have purchased one year subscription plan of mspy which would help me keep track of my child's activities. The site claimed to track all the records of the activities done on the target phone. After purchasing the plan I didn't find any records when seeked for support I was told that it will not Track the details when the phone is connected through datapack which was no where specified on the website or anywhere while I was purchasing the plan when I raised my concern about the cancellation I was told that they will raise a ticket for the cancellation and the billing team will contact me, I have waited for more than 2 weeks and dropped several mails and raised tickets after which I got a reply asking me to compromise with 40% refund which I denied and dropped lots of mail and yet again they are not responding

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Raj Kumar Kumar
, US
Jul 18, 2023 11:54 pm EDT
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Hola buenas días quero que cencelado mi servicio, volver dinero tambain, no gusta servicio más.

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2:45 pm EDT
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mSpy complaint

I paid for Myspy (a year up front) which was installed on my partners phone. Within 24 hours (whilst hexwas at work the next morning) he noticed his phone was running slow and became suspicious. He did a factory reset and this was removed instantly. I am very upset as not only did I pay a lot of money for this I'm still chasing a refund weeks later. I've not been given the service promised to me and feel very let down. This seems to easily detected and too easy to remove from a device.

Sarah Bankhead

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3:25 am EST
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mSpy I want my money back

Their software sucks. Their software is overpriced. Shame on you for your customer service. It's terrible.
I have been trying to get my money back for 4 months and everything is useless.
I'm glad for them if they are so confident thinking they can afford to ignore me during one month and to send me one message saying that everything will be ok. It's been 4 months and I have a lot of reasons not to trust your words. Stop being cowards and refund.

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4:08 am EDT
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mSpy rip off

All of those bad reviews terrify me. Is it really that bad? Are there really so many people like me who fell for that?
I think everyone would like to refund, but it's absolutely impossible. It's a very sneaky website. They have terms and conditions, they have policies, but they are not shown on the website. Not sure how legitimate is this.
Maybe we have to create some kind of a petition and ask all of the people who suffered from mSpy actions to sign it? What do you think?

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3:36 am EDT
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mSpy be careful!

Why have policies if you don't follow them anyway?
This company has unethical practices and one day it will affect their business, I'm sure of that.
Don't let them convince you not to refund if there's something wrong. And I promise there WILL BE something wrong. Just read the other reviews and you will understand.
Please stay away and be careful, guys.

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2:35 am EDT
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mSpy poor service

I have installed mSpy on my phone and it seemed to work fine, but later it just stopped working. I decided to reinstall the app and it actually helped. Again, worked for a few hour and crashed. I've tried the same method 4 times and gave up. Then I went to mSpy official web page (www.mspy.com) and emailed custom service with no luck getting a response. I needed some advice but they ignored me when I needed their help. Such a poor service.

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7:59 am EDT
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mSpy they only promised to provide services, but found other important things

People, stay away from the company www.mspy.com. I thought that the company was professional and great, but it was real scam. These jerks took money from me and all the crap started. Every day they promised to provide the services and explain me how to use their stuff. But each time, they found other stuff, which they desperately needed to make. The company is bad and unprofessional. I won’t advise to deal with them.

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9:49 am EDT
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mSpy you won't receive refund for useless software

I downloaded app from the website www.mspy.com. I paid large sum for this piece of crap. I downloaded it, but nothing worked. I tried to ask for the help form the moderators, but they ignored my emails and calls. They need only your money and they didn’t car about their customers. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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Susan Renskowski Walters
, US
Oct 22, 2023 9:58 am EDT

First they charged me three times and refuse to refund any money.. I have worked with customer support and I have installed it and uninstalled it three or four different times and this does not work with my phone... They absolutely will not refund any money and I don't even use the service this is all b******* and a greedy scam

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Carrie Wu
, US
Oct 11, 2023 11:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have received renew notification from mspy, so I login immediately and cancelled the subscription, after that, I got the confirmation email from mspy. However, I still got charged one week later (yesterday night).

I sent the refund request to mspy and waiting for feedback.

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Novel Ngulube
, US
Sep 12, 2023 3:50 am EDT

I purchased the software last year November then when I download the app it was totally different They false advertised their software which turned out I'm not happy with the product/ service still they don't want to refund until today since last yeae

For you to get the right response it will be a run around

They are scams scamming people

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Leonardo Nardulli
, US
Sep 11, 2023 2:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased 1 month subscription and can't access my account. I emailed them and they told my that my account doesn't exist . I want to cancel my subscription and get my money back. Now they stop answering my email.

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Rokim Hasane
, US
Sep 10, 2023 7:48 pm EDT
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I can't express how grateful I am for mSpy. My teenager was going through a tough time with cyberbullying, and I had no idea until I installed mSpy on their phone. This software allowed me to monitor their social media and messages, and I was able to intervene and provide the support they needed. The peace of mind it gave me is priceless!

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Hakimul Islame
, US
Sep 09, 2023 7:36 pm EDT
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The tracking and monitoring features are legit, no doubt. But, the mSpy subscription costs can pile up over time. Before you commit, make sure you'll use all those features you're paying for. Just saying!

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Johanna Wordlaw
, US
Sep 09, 2023 1:44 pm EDT
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08/04/23 i was trying to use mspy in order to you had to pay first but if you was not satisfied with the 14day you are guarantee you money back. will not give me my money back I have been going back and forth with them. 43.19 and 3.99

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Mihail G
, US
May 28, 2023 1:39 pm EDT
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Purchased following the "try now" button. Installed ok, but some of the advertised features did not work, such as capturing messenger and browser history. I requested a refund minutes after the purchase, which was refused. It's a fraudulent company running a scam, and as I understand, I am not the first one to end up in this situation.

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casey songer
, US
May 09, 2023 3:16 am EDT
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Said they could monitor child’s social media and phone. However after I paid $139.99 now they say they can’t and it’s because I don’t have the proper device. So they won’t refund me.

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Ken Lettin
, US
Apr 10, 2023 12:33 am EDT

Good Customer Service using Nachi on Instagram

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Recommend and Accurate service

mSpy Customer Reviews Overview

mSpy is a comprehensive monitoring solution that is designed to help parents track their children's online activities. The software is easy to install and provides a wide range of features that allow users to monitor their children's phone calls, text messages, social media activities, and GPS location.

According to customer reviews on mspy.com, many users have found the software to be effective in monitoring their children's online activities. One of the main benefits that users have highlighted is the software's ease of use and user-friendly interface.

Another key positive point is the variety of monitoring features that mSpy offers. Users have highlighted that they can monitor a wide range of activities including call logs, text messages, social media, and GPS location. This allows parents to have a comprehensive view of their child's online activities.

Additionally, users have reported that mSpy's customer support team is helpful and responsive. The team is available to answer any questions and provide assistance with the software installation and setup process.

Overall, mSpy is a highly rated and popular monitoring solution for parents who want to keep an eye on their children's online activities. With its user-friendly interface, comprehensive monitoring features, and responsive customer support, mSpy is an effective solution for parents who want to ensure their children's online safety and well-being.

mSpy In-depth Review

Overview of mSpy: mSpy is a comprehensive monitoring software that allows users to track and monitor the activities of their loved ones or employees. It offers a wide range of features and services to ensure efficient monitoring and control.

Features and Services Offered: mSpy provides an extensive list of features, including call monitoring, text message tracking, GPS location tracking, social media monitoring, and internet browsing history tracking. It also offers keylogger functionality, allowing users to capture keystrokes on the target device.

Ease of Use: mSpy is designed with user-friendliness in mind. The installation process is straightforward, and the user interface is intuitive, making it easy for even non-tech-savvy individuals to navigate and utilize the software effectively.

Compatibility with Devices: mSpy is compatible with both Android and iOS devices, ensuring that users can monitor a wide range of smartphones and tablets. It supports the latest operating systems, providing seamless monitoring capabilities.

Pricing and Subscription Plans: mSpy offers flexible pricing options to cater to different user needs. Users can choose from monthly, quarterly, or annual subscription plans, with prices varying based on the desired features and duration of the subscription.

Customer Support: mSpy provides excellent customer support, with a dedicated team available 24/7 to assist users with any queries or technical issues. They offer live chat support, email support, and a comprehensive knowledge base to ensure a smooth user experience.

Privacy and Security: mSpy prioritizes the privacy and security of its users. All data transmitted and stored by the software is encrypted, ensuring that sensitive information remains confidential. Additionally, mSpy operates in compliance with applicable privacy laws and regulations.

User Reviews and Testimonials: Users have praised mSpy for its reliability and effectiveness in monitoring and tracking activities. Many have highlighted its user-friendly interface and comprehensive feature set as major advantages.

Pros and Cons: Some pros of mSpy include its extensive range of features, user-friendly interface, and excellent customer support. However, a potential con is that the software requires physical access to the target device for installation.

Conclusion and Recommendation: Overall, mSpy is a powerful monitoring software that offers a wide range of features and services. It is user-friendly, compatible with various devices, and provides excellent customer support. Whether you need to monitor your child's online activities or ensure employee productivity, mSpy is a reliable choice.

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Phone numbers

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