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1.1 152 Reviews

Mercari Complaints Summary

0 Resolved
141 Unresolved
Our verdict: Engaging with Mercari at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Mercari reviews & complaints 152

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A
7:24 pm EST

Mercari iphone 7 plus

I ordered a phone from this website but when I received it, the package was already opened and badly packed. When I looked at the phone it was cracked badly. After the 3 days the seller stopped responding. I want a refund. I made a case with my credit card company and they gave em the money back temporally but it needs mercari to respond. This all happened in october 27th. I provide pictures of the shipping delivery address, phone, and the message between me and the seller.

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3:24 am EDT

Mercari payment not received.

I have been selling on mercari for two years. Recently I sold the most expensive item a MacBook Pro 13 256 value at $1479.00. After the buyer release the funds, mercari quickly put a hold on my account, and it said I needed to verify my identity. I submitted a copy of my driver license, and a selfie. After a week, I requested the status of the verification. They requested the same information again. I thought they wanted to keep the money, so I scare them by threatening them I was going to take them to court. Days later they said my account would be closed, and I will be ban from selling on mercari.
They said I was selling outside the United States, which is a lie, I have been selling for two years, I couldn't possibly ship items outside the states.
I told them I work at Burbank, I have a mortgage, and I have proof to show them I live and work in the unites states. They closed my account without giving me an opportunity to prove my case.
14 Days later I received the final deposit on my account.

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2:29 am EDT

Mercari selling

I sold an item which has already shipped out yet buyer request cancel and Mercator approved it. The item has been shipped. I was not given opportunity to respond. I expect my item back or the money for item. I really dislike the fact that it's so difficult to contact the company for help. I tried every possible way to somehow make contact with Mercator through the app and there was no way I could find to do this.
I expect my item back or the cash for my item.

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8:38 am EDT

Mercari eargo max

Eargo Max Hearing Aids are selling on Mercari for $1798.00. I completed all required forms (including Credit Card Info). When submitted, the Message stated: "OOPS - Item not available". I sent a message to the Seller. The Seller replied the item is available. I tried several more times to purchase the item with the same result: "OOPS - Item not available".

I treied to contact Mercari. The are HORRIBLE!

They will not communicate with the BUYER!

Their Website Links continue to send me to the Help Center with zero results. The actual telephone number hangs up on the consumer!

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4:01 am EST

Mercari I wasted my money

Why don't they ship an item before charging money?
I know that it's a very popular practice among trading websites, but some of them are very dishonest. They take the money and go away.
MercariApp is like that. I am judging by my own experience, if you're satisfied with their job, I am glad for you, but unfortunately, I wasn't lucky.
I ordered an item but never received it. That's all. CS is well aware of it, but they do nothing. So that's why I decided to get their attention with help of this consumer complaints website, maybe they will start doing something.

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2:59 am EDT

Mercari the worst!

If you mess with them you will only waste your time and money.
Their customer service does not work properly and provides no protection at all, so you have to think twice before dealing with them.
Last time someone bought my item, I shipped it and after two weeks the status showed that the item arrived. But the buyer told me he hadn't received anything and blamed me for cheating. The Mercari immediately blocked my account with the best reputation only because one [censored] lied to them.

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6:12 am EDT

Mercari thieves

Your customer service is your weakest point. Did you see how many complaints are left regarding this issue? Why wasn't anything fixed?
Why so many customers keep talking about one thing. They don't feel protected, don't feel safe. What your website states regarding your rules is fake, not true. You take all the money to themselves. Both buyers and sellers get nothing from you. Yes, you steal the money and once you have them you don't care about people.

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6:41 am EDT

Mercari Fraudulent app!

I have installed MercariApp application and it seemed nice. I used it and ordered some stuff, but my items never arrived so I contacted their customer service and asked for a refund. I received only computer generated responses and no one from the company ever contacted me. They replied with automated emails no matter what I've asked. I contacted BBB and they helped me get my refund. Stay away from MercariApp! They have no phone number, there is no address! They are absolutely ridiculous and unprofessional!

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7:27 am EDT

Mercari They suspended my account and no idea what has happening

I have joined the company Mercari Inc several years ago. Within all this time, it was ok and I have sold a lot of items. But couple of days ago, something has happened. They suspended my account and I couldn’t log in. I have sold several items last week, but all transactions were pending. Maybe someone has the similar problems, what does it mean?

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De Sosa Yanelis
, US
Oct 21, 2018 10:17 am EDT

good afternoon I'm saying that this person made a purchase of a cell phone, and the order has never come to me anymore Paypal is charging me that money, I need you to please solve that problem, because I cheated and set aside an additional 90 dollars

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R
4:28 am EDT

Mercari Purse looked awful and quality was terrible

I bought purse from Mercari and the seller told me that the purse had some small scratches and stains. He showed the pics and I didn’t notice these stains. I paid money and the seller told me, when he has sent the order. But when I got the order and opened the package, I was shocked. The purse’s quality was terrible and I have no idea how this person could sell it. It was ruined and looked so ugly. I wasted money.

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8:19 am EDT

Mercari they don't have customer services and phone number

Don’t try the website www.mercariapp.com. I have purchased from them, but I haven’t received the order, I decided to contact the customer services. This company doesn’t have customer services, no phone number and no one can help you. The company is completely useless and unprofessional, so don’t even think to try their services. You will waste a lot of time and money.

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3:42 am EDT

Mercari Seller is a thief and his production is fake

I bought Channel handbag from the company www.mercariapp.com. I was shocked, ‘coz I wasted money only. I thought that the handbag was real, but it was fake. The seller is liar and thief, so better avoid them. Also the seller didn’t reply to my complaints, so I have no idea what to do now and how to get money back. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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Smgp
Higden, US
Dec 04, 2023 6:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am a 5 star seller on Mercari with zero complaints, good reviews and generate a lot of business for Mercari both selling and often as a buyer. Anytime I have reached out looking for help you either receive bot responses or very rude and often condescending responses. Simple questions are met with no help, just referrals to the help center.

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Rosa Golish
, US
Nov 04, 2023 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Impossible to resolve anything that comes up. The customer service does not exist and support is the worst

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Bill Hatchet
, US
Nov 04, 2023 8:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have no clue how to run a website and their "team" is a bunch of [censored]s. They will rip you off!

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Yuan9692
, US
Jan 21, 2023 12:05 pm EST

USERR ID: [protected]

I’m in this Mercari selling platform, I have sold 20 items, and already sent to the buyer, the Mercari illegally canceled the order, I demanded him to compensate me for the loss of 1400$!

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sleeknight
, US
Dec 21, 2022 2:12 pm EST

Received email item was sold, delivered and rated today 12-15-22 from Mercari. Went to withdraw funds today and COULD NOT GET PAST "NEXT". It is blanked out would not let me enter my withdrawal as a direct deposit. Have been using this site for the past two years and never had a problem. Now CAN'T GET PAID!

Mercari Customer Reviews Overview

Mercari is a popular online marketplace that allows users to buy and sell a wide range of items, including clothing, electronics, and home goods. Overall, the platform has received positive reviews from users, who appreciate its user-friendly interface, wide selection of products, and competitive pricing.

One of the most commonly cited positive aspects of Mercari is its ease of use. Many users report that the platform is intuitive and straightforward, with a simple interface that makes it easy to browse and purchase items. Additionally, the platform's search function is praised for its accuracy and speed, allowing users to quickly find the products they are looking for.

Another key advantage of Mercari is its wide selection of products. Users can find everything from vintage clothing to high-end electronics, and the platform is particularly popular for its selection of rare and hard-to-find items. Additionally, many users appreciate the platform's competitive pricing, which often allows them to find deals on items that would be more expensive elsewhere.

Finally, Mercari is often praised for its customer service. The platform offers a range of support options, including a comprehensive help center and a dedicated customer support team. Users report that the support team is responsive and helpful, and that issues are typically resolved quickly and efficiently.

Overall, Mercari is a well-regarded online marketplace that offers a range of benefits to users. Whether you are looking to buy or sell items, the platform's user-friendly interface, wide selection of products, and excellent customer service make it a top choice for many.

Mercari In-depth Review

User Interface and Website Design: The user interface of Mercari's website is clean and intuitive, making it easy to navigate and find what you're looking for. The design is modern and visually appealing, enhancing the overall user experience.

Product Selection and Variety: Mercari offers a wide range of products, from clothing and accessories to electronics and home goods. The selection is diverse, ensuring that there is something for everyone's taste and needs.

Pricing and Value for Money: Mercari provides competitive pricing, often offering products at lower prices compared to other online marketplaces. The value for money is excellent, especially considering the quality of the products available.

Shipping and Delivery: The shipping and delivery process on Mercari is efficient and reliable. Sellers are prompt in shipping their items, and the estimated delivery times are accurate. The packaging is secure, ensuring that products arrive in good condition.

Customer Service and Support: Mercari's customer service is responsive and helpful. They are quick to address any issues or concerns that users may have, providing assistance throughout the buying and selling process. The support team is knowledgeable and friendly, ensuring a positive experience for users.

Trustworthiness and Security: Mercari prioritizes trustworthiness and security, implementing measures to protect user information and transactions. The platform verifies the identity of sellers, reducing the risk of fraudulent activity. Users can feel confident in their interactions on Mercari.

User Reviews and Ratings: Mercari allows users to leave reviews and ratings for sellers, providing valuable feedback for future buyers. This feature helps users make informed decisions and promotes transparency within the community.

Mobile App Experience: Mercari's mobile app offers a seamless and user-friendly experience. It is well-designed and optimized for mobile devices, allowing users to browse and purchase products on the go. The app is stable and responsive, enhancing the overall convenience of using Mercari.

Return and Refund Policy: Mercari has a fair return and refund policy in place. If a buyer receives an item that is significantly different from its description or is damaged, they can request a return and receive a refund. The process is straightforward and ensures customer satisfaction.

Overall User Experience and Satisfaction: Mercari provides a positive overall user experience, with its user-friendly interface, wide product selection, competitive pricing, reliable shipping, and helpful customer service. Users can trust the platform's security measures and benefit from the feedback provided by other users. Whether using the website or mobile app, Mercari offers a satisfying online shopping experience.

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Mercari contacts

Phone number

+1 (855) 464-7482

Website

www.mercari.com

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