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www.lulus.com / Disappointed customer

Chico, CA, United States
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I bought a dress from www.lulus.com and it was a present for my daughter. Unfortunately size was incorrect and dress did not fit her. Then I contacted Lulus online support and asked for an exchange and they agreed. They said they'll contact me back later with further details. Three days later I received a message from Lulus stating they were not able to help me.
I contacted them again and spoke with one of their reps which said that it was not their mistake and responsibility. They literally said that it was my fault that I picked the incorrect size. I am extremely disappointed with such a terrible service!

Cu
Feb 3, 2017

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