[Resolved] / Lively beautify beauty products

St George UT, US Review updated:
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Scam of marketing banner ad. Misleading tricky marketing. Buyer BEWARE! The scam is there is a $3 trial for a product. If you don't like it in 14 days return it for a FULL refund. The trick was the banner ad you click on has none of this legal information and... the sign up pushed the legal info to the bottom of the page so you cannnot see it. The other trick is that you need to return the product within 14 days of ordering... well we got the product 10 days after the online order and by the time we realized the charge on our credit card it was too late. They would not refund and the customer service was horrible. And we own a marketing firm. Bad business. Stay away.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Lively Beautify Customer Care's Response, Dec 01, 2016

    Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-box. Please see the following checkout page for more information:

Nov 30, 2016
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  • Di
      Jan 07, 2017

    these people are scammers, first off says "trial period" but your time starts when you order not when you get it, so you might have it for maybe 4 to 5 days then you get charged for the reg price not being able to try it for 14 days, no one wants to help i ma starting to hate this world!!! why cant people just be honest, everyones out to scam you.

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