www.lazada.com.ph / deceitful processes of purchase
I saw a nikon d90 body at lazada.com.ph while browsing the web. For a month now, I was really planning to upgrade my entry level dslr to something more challenging and compensating camera body. Since I already have few lenses and arsenals for this hobby, I scouted for a brand new d90 body at the lowest price possible hence the find at www.lazada.com.ph
So, enticed with the price, I check lazada's background (since they seemed new in the web) and found out that they are operating in malaysia and somewhere in middle east. The latter operation changed to mizado after they were mocked for cloning amazon. They seemed to me to be legit and so I was convinced to pursue my planned purchase. I called up their hotline and placed an order of my longed dslr d90 body. It was as smooth as silk. They told me to deposit the total quote in a bank account as I opted to use the bank transfer payment option. I deposited on arpil 24, 2012 right after the bank open (at about 8:30). I called up their hotline again to confirm the receipt of my payment and they acknowledged it so. The representative who accommodated me assured that they will be able to process my order on the 25th since they will have some processing of my payment.
I called up their hotline again morning of 25th to follow-up the status of my order. I clearly explained to the representative that I don't mind the 5-10 days policy of delivery because I can fairly live with it. What I emphasized was that I want to know when the item will be leaving from their end for me to know when it will arrive here in iloilo. I was just trying to establish it because I want to pre-plan my trip on the next days (since my job involves traveling) and be able to receive the merchandise personally to check defects, should there be any, incurred by freight handling. Lazada told me tha "don't worry sir, we will call you as soon as our partner courier will be shipping your item". They told me further that the item is already with them and they are processing it. I waited the call they promised for the whole day. Nobody from lazada called.
Today, I was complacent that a call may be made by them by morning or noon after they fail to do so as promised in the previous day. When the clock hits 2:00pm, I remembered my purchase and wondered why such a delay. I called up their hotline again and since I was traveling, I used my phone (yes, it was indeed expensive).
A certain kris told me that they are processing my order and it is already forwarded in their logistics department. I explained again why I was making follow-ups despite the advice that it is already on process. My call was interrupted maybe due to signal problem so I called up again and the same agent (kris) told me she will follow-up their logistics department about the shipment of my purchase. The call was interrupted again so to establish a commitment, I called up again and a certain charm answered me. I asked her for kris but she said she had several inbound calls. I asked charm to relay to kris that I would really appreciate it if she can follow-up when their logistics department will ship my item - charm yielded and a little of redundant explanation was made when I brought up my concern again. I wasn't pissed then because they committed on shipping it.
A few minutes from the time of this post, a representative from lazada phoned me and informed me that the item I purchased is already out of stock. I felt like my hypertension's going to hit me. I suspected then that I was scammed by lazada. I withheld my rage, although nagged the agent why it took them 3-days to know they are already out of stock of that merchandise. The rep told me because there were lots of orders for that merchandise. Well, they could have known that on the day I placed my order. It was indeed deceitful and it so appear they're fooling their customers. The rep told me that they will have my money reimbursed with an inconvenience compensation of php 500 on top of the sum I deposited. I told to just deposit my money immediately and she yielded. It seemed suspicious though because the rep did not even take my account number where they will deposit my money.
As of this time, the item I want to purchase is still displayed in their website and shows proudly as "in stock". Absurd and at the same time deceitful.
Do not buy at lazada, they may be legitimate but their abusive and if you're easy, they may have your money and time taken.
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