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4.0 1436 Reviews

JustFly Complaints Summary

1 Resolved
339 Unresolved
Our verdict: Engaging with JustFly at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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JustFly reviews & complaints 351

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E
6:19 pm EDT

JustFly extra charge for a change of a flight

On Tuesday, 11 July 2017, I purchased a flight w/ a to/return flight. I noticed on 13 July that the return flight had a 22:45 hour layover. I went you webpage and changed the flight to were I would leave one day later. I was charged for an extra flight and or as stated change of flight charge of 275$'s. My question is, "Am I going to be reimbursed for the flight that I cancelled, and paid for?

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10:55 pm EDT
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JustFly worst ever experience

I cancelled my flight Qatar airways dated june 11 booked through Justfly.com which was via Doha due to Qatar crisis and before cancelling that i confirm with the agent of Justfly whether my flight is affected by the situation and will i get a refund. He told me that the flight is affected and they will email the airline for the refund. That was my first call on June 6, 2017.
After giving them so many calls and each call of almost a hour. On 22nd June hey told me that airline has responded and your refunded will be processed. They are just waiting on the exact amount.
and to my surprise when i called them on July 2, 2017. The agent told me sorry you ill not get any refund because the airline tagged me as 'No Show' and the flight was not affected by Qatar crises.

This was my worst ever experience with any Travel Agent.
1. They give wrong information
2. Long waiting on call
3. They lied.
4. Zero Customer service

i will just say beware.

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5:35 am EDT

JustFly justfly is an absolute scam!!

I had the worst time with JustFly and I don't recommend them to anyone, they are far the worst to deal with.
I decided to use them only because of their super cheap prices. I felt that there was something funny, because their prices were TOO cheap, but anyway decided to book my ticket. I paid for my booking and they took my money right away. I realized that there was something wrong when after an hour I checked my mail and saw that there was no payment confirmation or e-ticket. I contacted JustFly and they said that I'll get everything within 24 hours which was the most ridiculous thing ever, but I decided to wait till the next day. Nothing came.
After that I have contacted them numerous times and got noting but empty promises. My flight is next week and I still don't have my ticket! I can't even cancel because they don't allow me to do that.
When I contacted the airline they said that I have to deal with JustFly.
Stay away! JustFly is an absolute scam!

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12:39 pm EDT
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JustFly air booking

British air cancelled my flight and booked me on another with different seats times and aircraft. They have a very good customer service policy that allows full refunds to passengers when this happens but because I booked through justfly I could not get a refund. Justfly does not honor the customer service policy's of airlines. They kept my money and would not refund it. They would not talk to British air like British air asked. They just kept the money and were beyond rude about it. And very dishonest blaming it on the airline. The airline tried everything to get my money back. Never never book through this agency. Terrible rip off and terrible customer service. Expedia said they would have honored British airlines rules. Expensive lesson

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10:40 pm EDT
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JustFly aerial tickets/ outrageous customer service

On February 1st I booked reservation for international flight on April 17. Confirmation number - [protected]. When I came to the airport on April 17 for checking-in I was told that one of my flights is not operating since February 23rd. Nobody of JustFly ever contacted me to inform that one of my itinerary's flight is cancelled. I spent hours over the phone and did not got any help from customer service representatives for re-routing. In result I paid extra flight needed out of pocket. After filing complaint at [protected]@justfly.com it was no any reimbursement, sorry or even answer.
This company has a terrible service and do not deserve any customers. I wish them to get out of business ASAP.

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7:27 am EDT

JustFly cancelled flight

Booked a flight with JustFly and received the most terrible service ever.
When I arrived at the airport I was told that my flight was cancelled. Airline representative said that JustFly responsible for notifying passengers about the situation. No one from JustFly contacted me and I arrived to airport, wasted my money on taxi, wasted my time, had a lot of heavy baggage!
I was super angry and immediately contacted JustFly, but they only said that they were sorry for all the trouble. I demanded a full refund and also told them that I'm going to hire a lawyer and sue them and I will do that.
I was never so angry before!
And the worst part was that it was business trip which was important for my job and I missed it because of them! I will never use JustFly again and will do everything to get my money back.

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2:51 am EDT

JustFly avoid this company at all costs!

I wanted to cancel my flight and contacted JustFly via phone. I booked a flight via their service and asked them to help me with my cancellation.
Customer service rep said that I have to pay a cancellation fee and when I paid he asked me to wait on hold. He came back to me 15 minutes later and assured me that flight was successfully cancelled, but it wasn't.
When I found out about that and contacted them again I was put on hold for over an hour and then disconnected. When I tried to reach them they ignored me. Terrible service, they are highly unprofessional and dishonest. Avoid this company at all costs!

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1:15 pm EDT

JustFly service travel, airline reservations

I paid for a flight thru Justfly.com.
i thought it seemed like a nice sight and a good price on my flight. i even paid for insurance in case of unforeseen things happening.
Well, Hurricane Matthew happened.
We had no electric, no phones, no radio, no communication.
The insurance covers this.
I called and waited on line for a long time. Calling repeatedly. they are in another country, maybe India from the accent. I asked for their address, they don't know their address and they refuse to give my money back, meantime they have all my information and i'm out over $440.00

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7:39 pm EDT

JustFly unethical behavior

I booked a ticket with Justfly.com. Unfortunately I had to cancel a ticket due to emergency surgery. They told me with a Doctors note they will rebook me. I sent the note and they acknowledge. I called them every day since last Monday spent a minimum of 2 hours on the phone with them to hear to call back later. They refuse to rebook me or refund my portion of the trip. It is impossible to get a supervisor or anybody on the phone who can make a decision. Now they say there is no availability and there is nothing they can do. . At this point I'm exhausted. My ticket no. is: 016-[protected]
the reservation no. is:
I need my portion of the flight: USS 1, 073.95 USD refunded.

Oh I did not mention that they forced my husband and kids to fly the day after my surgery otherwise we would have lost over USD 4.000, 00. We wanted to rebook everybody for a later flight by they wouldn't allow it even it was an medical emergency. Now I'm here home alone trying to catch another flight to join my family for the rest of the trip.

I researched and found several complaints on the Better Business Website stating that they are fraudulent.

http://thechronicleherald.ca/business/1299367-p.e.i.-company-justfly.com-draws-bbbs-attention

https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

I strongly believe that people need to be aware of this company. Can you guide me towards an agency where I can file a formal complaint and start further investigations in the unethical behavior of this company.

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7:26 am EDT

JustFly beyond ridiculous!!!

I have ordered two tickets for me and my wife via JustFly website. When I received the tickets I saw that they were incorrect, not only the time was wrong but the departure date was also incorrect. I immediately called JustFly customer service and explained the situation. Since it was not my fault I expected to get everything fixed, but they said that it was not possible. The first person I spoke to was terrible and did not want to do anything. After several calls I finally spoke to someone who seemed more adequate. The person said that they can fix everything in a moment but I have to pay some extra money for the service. When he told me how much it will cost I was shocked! It would cost me more than I paid for the tickets!
I said that I'm not paying anything and demanded my money back. They just hang up on me and that was the end of our so called conversation.
Not only we had to buy new tickets from another company but we also lost our money thanks to these scammers!

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4:16 am EST

JustFly the company took 4 charges and 2 of them weren't refunded

I have purchased 3 tickets for family vacation from www.justfly.com. After I indicated my credit card, it turned out that the company has taken 4 charges, and 3 of them didn’t go through. But these charges, which didn’t go through were pending, and I thought that they would refund them, but nothing has happened. I have spent a lot of time to return this sum, but unfortunately this company didn’t want to return my money.

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Darren A Wright
Dallas, US
Nov 04, 2023 6:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged for a booking that just flight was not able to complete. they were unable to find a return flight for my round trip attempt. I was told that i would not be charged for the atempt booking, which i was cahrged

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opejin bankole
, US
Aug 19, 2023 2:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My flight (Ref. Number [protected]) from Lagos to Chicago was cancelled and I have only been refunded part of the money.

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Kathleen bingaman
Spokane wa, US
Aug 09, 2023 10:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought tickets to Cabol Mexico booking no [protected] for myself and my wife with insurance and was unable to make it, I have a letter from my doc

Tor and would like a refund I was to leave on June 8 2023 and return on June 10 2023 flight no2080 to salt lake and1952 to Cabot returning on flight1837 to Seattle and3890 to Spokane wa

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cookie2023
clearwater, US
May 22, 2023 12:28 am EDT
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my confirmation airlines 26WW3L, Justly want to charge me additional to keep my ticket frist he said $300 per person than said its $590 which already have ticket confirmation ,

Booking No [protected] i call many times customer Servies ,supervisor unprofessionally ,they said we going to canceled your ticket if you didnt paid

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Sandy Blalock
Brockport, US
Apr 19, 2023 9:30 am EDT
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I totally regret buying a ticket with JustFly. I should have purchased it directly with the airline. I wanted to change my flight over 30 days prior and they would not allow any changes and zero refund. Customer service was a joke. Stay away from them!

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Guy Elkayam
, US
Feb 11, 2023 10:04 am EST

And once that happens - no option to cancel request, calling them before it's undoable is impossible (Customer support won't refund anything - refunding the ticket itself nets them 75 $)

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Jack20584
, US
Jan 08, 2023 6:50 pm EST

Good luck getting your refund money back. Use credit card when buying tickets from them so you can charge back the money if something happens.

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K Tijani
, US
Aug 12, 2019 1:58 am EDT

I purchased a flight ticket, visa and insurance on justfly.com . The visa company CIBT visa lost my visa and shipped it out on the wrong date, causing me to cancel my flights and wedding. In a total debt of $6000.00. Now justfly will not return my money for the flight. CSA insurance is a fraud and won't refund my money for the flights.

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Sineady
, US
Jul 27, 2019 1:02 pm EDT

I tried to view my dead mother's obituary and just fly ads actually prevented me from clicking on it. Talk about extremely bad taste

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AMJ2156
, US
Oct 28, 2018 2:37 am EDT

Website does not explain fees for fees and unable to use booking discount. When talking to customer service, suggest price holding. When realizing there was an unadvertised fee, I called back and was told there nothing they could do and she hung up on me. Very poor service and very unhappy!

JustFly Customer Reviews Overview

JustFly is an online travel agency that offers customers a platform to book flights, hotels, and car rentals. Their website, justfly.com, provides users with a search tool to find and compare prices for various travel services. JustFly aims to facilitate travel planning by providing a range of options to suit different budgets and preferences. The company's services are accessible through their website, allowing travelers to make reservations at their convenience.

JustFly In-depth Review

In Summary: JustFly offers a comprehensive online platform for booking flights, with a user-friendly interface and competitive pricing. While the website and mobile app are generally well-received for their functionality and design, customer service experiences vary. Additional services like travel insurance and car rentals add value, but the cancellation and refund policies could be more flexible. JustFly's social media engagement and environmental initiatives show promise, but there is room for improvement in transparency and customer support.

Website Usability and Design: JustFly's website is praised for its ease of navigation and visual appeal. The mobile responsiveness ensures a seamless booking process across devices. Users can efficiently search and book flights, although some may find the number of options overwhelming.

Flight Booking Options: The platform offers a wide variety of airlines, covering both domestic and international destinations. Flight time selections are ample, catering to flexible schedules, and the price range is competitive, appealing to budget-conscious travelers.

Pricing and Value for Money: JustFly provides transparent pricing with a breakdown of costs. However, some users have reported unexpected fees at checkout. Deals and discounts are available, but the site does not consistently offer a price match guarantee.

Customer Service Experience: The responsiveness of JustFly's customer service team can be hit or miss. While support is available in multiple languages, the quality of assistance and resolution of issues do not always meet customer expectations.

Payment and Checkout Process: JustFly accepts various payment methods and ensures the security of transactions. The payment process is clear, and customers receive prompt confirmation and receipts after booking.

Additional Services and Features: Travel insurance options, car rentals, and hotel bookings are conveniently offered. JustFly does not prominently feature a loyalty program, but travel advisories and alerts are provided to keep travelers informed.

User Reviews and Testimonials: Customer satisfaction levels vary, with a mix of positive and negative feedback. The reliability of user reviews is generally good, and there is a significant volume of feedback to help new customers make informed decisions.

Cancellation and Refund Policies: The flexibility of cancellations and refunds is an area where JustFly could improve. Fees for changes are standard, but the process can be cumbersome, and credits for future use are not always clearly outlined.

Mobile App Experience: The JustFly app is well-designed with useful features and functionality. It performs stably, but user ratings on app stores reflect a mix of experiences.

Social Media Presence and Engagement: JustFly maintains an active presence on social platforms, with regular customer interaction and feedback. Promotions and announcements are shared, but social media support options could be more robust.

Environmental and Social Responsibility: JustFly has begun to implement sustainable practices and occasionally promotes carbon offset programs. However, detailed information on community involvement and ethical business practices is not readily available.

Company Reputation and Reliability: JustFly has a presence in the industry but has not garnered significant awards or recognition. Business accreditation and ratings are average, with mixed media coverage and public perception.

FAQs and Resource Availability: A comprehensive FAQ section is available, along with travel guides and tips. Accessibility information is provided, but educational content for travelers could be expanded.

Comparison with Competitors: JustFly holds a competitive position in the market with some unique selling points. However, a thorough competitive analysis reveals both strengths and weaknesses, with alternatives available for consumers seeking different experiences.

Overall Experience and Recommendation: JustFly is suitable for a range of travelers, especially those looking for competitive pricing and a user-friendly booking experience. While the platform is trustworthy, the variability in customer service and the rigidity of cancellation policies should be considered. Overall, JustFly is recommended with the caveat that users should be prepared for potential challenges in customer support.

How to file a complaint about JustFly?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JustFly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFly. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about JustFly on ComplaintsBoard.com.

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