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1.8 28 Reviews

JotForm Complaints Summary

0 Resolved
18 Unresolved
Our verdict: Engaging with JotForm at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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JotForm reviews & complaints 28

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Verified customer This complaint was posted by a verified customer. Learn more

JotForm Jotform Review: Decent Form Builder, But Pricing and Support Need Improvement

Jotform is one of those software that can help you create forms. There are many other software like this, but Jotform is one of the most popular ones. The price of this software is around $1-$3 per month, but they charge $28! My friend tried the paid version for a month and then asked the billing support for a yearly plan with a discount. She doesn't know how to compose Gmail messages, only reply. I spent a lot of time teaching her how to use that form. But the answer was NO DISCOUNT. Then she decided to downgrade the plan to the free version, and suddenly they immediately offered her a discounted yearly plan. I personally hate that kind of cheap tricks.

I set up a form for her, and their support mostly sends you to FAQ questions even when it's obvious that the solution must be done from their side. Most of the support agents don't know their job. The software is not bad for playing around, but for the paid version, I highly recommend buying another software specialized in specific kinds of forms like calendars, booking, and etc.

Overall, Jotform is a decent software, but their pricing strategy and customer support need improvement. If you're looking for a simple form builder, Jotform can be a good option, but if you need more advanced features, you might want to consider other options.

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3:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JotForm complaint

I run a nonprofit 501c3. I used jotform to accept applications for scholarships. Randomly they have shut down my form claiming that my ip is being used for phishing. Completely untrue. Have emailed numerous numerous times with proof that this is not occurring. Nobody responds or replies. Completely inexplicable. Why does jotform not reply? Why does jotform not notify the account before they shut it down? Terrible.

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9:10 am EST

JotForm customer service

I am an insurance agent in Lexington KY I spent hours shopping for a good form builder and skeptically landed on JotFrom. I've been a paying customer for a year and prior to that I had a free account for quite some time. In addition to insurance I am an investor in a small car lot. I started a facebook page for that car lot and pulled a template for a loan application from jotform, a template they provided and access to add it to the tabs in facebook through their service. I was testing to see if it would work. It did. I am a legitimate company and agent with rules that restrict how I use clients information. I'm in good standing with the state and my clients. Jot From has twice suspended my account. Keep in mind these forms take hours - and hours with lots of technical support needed to build the forms on top of what you pay for their service. So my hands are tied. I can't get them to allow my IP access to the website to access my account (2nd time for the same reason that was resolved the first time) I can't take my forms with me even though I built them so I'm stuck and I don't have the time to build them from scratch again. If you decide to do business with them you are stuck! Stuck Stuck and they can cancel you without notice. DO NOT SPEND THE TIME WITH THIS COMPANY, YOU'RE STUCK, IT'S A TRAP and their customer service when something like this happens is shameful. Like I did something wrong! How do I want this resolved. I want a sincere apology and proof it will never happen again. If I could switch companies I would but I'm locked out and stuck. I can't rebuild those forms! Weeks of lost time. I'm infuriated.

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Update by Nick Gillis
Jan 23, 2019 9:18 am EST

Here is a screen shot. They won't even let you see their website and when you submit this form it's crickets. DO NOT START anything with this company.

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Update by Nick Gillis
Jan 23, 2019 9:15 am EST

I failed to mention, they accused me of phishing because of that loan application form, that was never, NEVER used. Not once. So today I get an email saying my account was downgraded. They just cut me off. Here is the email I got instead of an apology for their mistake. As you read this remember ( I NEVER USED FORM, I DON'T EVEN LEND MONEY and I CAN'T EVEN DELETE THE FORM BECAUSE I'M LOCKED OUT). OH and it's on a free account I don't even use anymore.

Answered by Jeanette
Jeanette here, manager of the support team.

The reasons why the account was suspended are:
1. You made loan application forms.
2. Forms were built into a free/recently paid account
3.The account is linked to a gmail account.

So we need you to provide a proof that you are authorized on the lending money business.

It can be replying to the email I sent to you a few minutes ago, using a corporate email that should be also updated in your account, and you must also provide us the last 4 digits of the credit card being use to pay the subscription as well as the date of expiration and type of card.

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10:59 am EDT

JotForm we prepaid for two years and half way through they changed the service provided

Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraisers. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

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Heather Rininger
, US
May 07, 2018 12:41 pm EDT

Same thing has happened to us. How in the WORLD can you justify upping a subscription from $159/year to $990/year for the EXACT same service. Sickening.

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J
1:38 am EDT

JotForm can't log in

I had an account on www.jotform.com and used this site for quite a long time. But for some reason now I cannot log into my account. I sent JotForm a message asking for help but they simply ignored me and never bothered to reply. There is absolutely no customer service, they never reply and provide absolutely no help! I can't resolve the matter myself, I have no idea what happened and why I can't access my account. Very disappointed with JotForm.

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4:04 am EDT

JotForm they haven't paid me for the surveys

People, stay away from the company www.jotform.com. I filled the surveys for them, but these jerks promised to transfer money to my account within 5 working days. It was ###, ‘coz they haven’t transferred money. As well as they suddenly stopped to communicate with me. Please, help me to get my earned money from these dishonest people. As well as share info about this website.

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2:45 am EST

JotForm no support and they overcharged me

I went o the website www.jotform.com and decided to use their templates and design. I was really disappointed, when I found out that this company double billed me. I tried to contact the customer services, but all my emails were returned back. No idea how to reach them. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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6:32 am EST

JotForm blocked my account

I recently signed up for the website www.jotform.com. At the beginning I used their online applications in order to create my forms. I wasn’t happy with them, it was difficult to navigate, and the website didn’t provide any tutorials. Later I bought Economy plan from them for $20 per month, but they blocked my account and said that I didn’t pay for a month. So be careful if you use this website or leave comments if you had horrible experience about this seller.

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dcca
, US
Dec 11, 2018 3:24 pm EST

PayPal account is empty

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dcca
, US
Nov 22, 2018 8:20 pm EST

11/20/2018 Cancel account

JotForm Customer Reviews Overview

JotForm is a popular online form builder that has received overwhelmingly positive reviews from its users. The platform is praised for its ease of use, flexibility, and extensive customization options. Users appreciate the wide range of templates and themes available, as well as the ability to create forms from scratch.

One of the standout features of JotForm is its integration with other apps and services, such as PayPal, Dropbox, and Google Drive. This allows users to easily collect payments, store data, and automate workflows. The platform also offers robust security features, including SSL encryption and compliance with GDPR and HIPAA regulations.

Users report that JotForm's customer support is top-notch, with responsive and helpful representatives available via email, phone, and live chat. The platform's pricing is also highly competitive, with a range of plans to suit different needs and budgets.

Overall, JotForm is a highly recommended tool for anyone looking to create professional-looking forms quickly and easily. Its user-friendly interface, extensive customization options, and seamless integrations make it a top choice for businesses, nonprofits, and individuals alike.
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+1 (415) 317-0927

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