www.jet2holidays.com / Transaction didn't fail, but we didn't receive confirmation
We booked flight and hotel through the website www.jet2holidays.com. When we wanted to pay, the website hanged up and we didn’t understand if the purchase was done or not. We tried to contact the customer services, but they didn’t reply. We didn’t get the confirmation email, so we thought that the transaction failed. But we checked the account, and money was taken from us. So, we need help, because we are lost and don’t know what to do.