We booked the hotel rooms through the website www.happyrooms.com. We booked the hotel 7 days before the flight, but we still haven’t received any confirmation number or information. Tomorrow we would be in Barcelona, but we couldn’t reach the hotel’s reception. We don’t feel ourselves securely and the situation is rather tricky. We don’t know what to do and how to contact these scamme*s. Please, maybe someone can help us.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Please accept our sincere apologies for the negative experience of using our service.
We kindly ask you to provide us with your reservation number. We will investigate such an unpleasant incident and will raise the issue of compensation.
Once again we apologize for any inconveniences caused.
We look forward to your reply.