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3.6 26 Reviews

Guideposts Complaints Summary

17 Resolved
9 Unresolved
Our verdict: With a good resolution rate, Guideposts generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Guideposts reviews & complaints 26

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2:00 am EST
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Guideposts Misinformation

The misinformation is in the Mysteries of Lancaster County series. The title of the book is "Mixed Signals". On page 36 Florence Nightingale is mentioned as being on the battle fields of WWI, when in fact it was the Crimean War, and it was a good 50 or 60 years before WWI! I hope that you will correct the error. My name Is Vesta Whaley and I enjoy reading your books, but I felt that this error should be brought to your attention. I feel that if a famous person is going to be mentioned in your books at least make sure the facts are true! I am not a company, just a consumer.

Desired outcome: correct error

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6:32 pm EDT

Guideposts Renewing my subscription without my permission

I get renewal subscriptions request from guideposts all the time. I have no intentions of renewing the subscription. Well, when I received my credit card statement guess what guideposts had done! Used my credit card to renew the subscription-without my permission - I have no idea how they got my information from the credit card, but am demanding a refund to my card! Also, am contacting my attorney to inform him of this. I know it'll cost much more than the subscription, but i'm willing to do that because they took it upon themselves to renew my subscription without my permission! I may file a lawsuit against them for doing this unbeknown to me.
Sincerely,
Martha p taylor

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Update by Martha P Taylor
Jun 02, 2020 3:35 pm EDT

Guideposts send me several notices that my subscription was expiring. I had NO INTENTIONS of renewing my subscription-but somehow found my credit card information and used it to renew my subscription without my permission or knowledge.
I always issued a check to pay for subscription so I'd like to know how they found my credit card information and WHO gave them permission to charge my account. My name is the only name on my credit card and I CERTAINLY DIDN'T give them the authority to use my card. I WANT MY MONEY BACK (to the card) and want that subscription treated as if it never happened!
Thank you and I'll expect an expedited response.
I'm reporting this to my attorney and if I have to, I'll sue to get my money back. I know it'll cost more than the subscription costs, but I WILL NOT let people abuse me or the system. In my opinion, they broke the law and will have to pay the price for that.

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12:10 pm EDT
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Guideposts june/july, 2019 issue, "princely inspiration" article page 74

We are longtime subscribers to Guideposts magazine after receiving a subscription as a Christmas gift from our Sunday School teacher.

We are disappointed in the article praising and uplifting Prince in June/July 2019 issue. The fact that he was a longtime subscriber to Guideposts does not diminish the horrible treatment he supposedly gave to innocent, defenseless children. Has "anything goes" become a part of Guideposts? We do not understand including an article uplifting and praising Prince.

David and Luetta Fox
Centerton AR

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7:23 pm EDT
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Guideposts customer service for a 2 year magazine subscription

I wish to file a complaint against Barry J. Smith who is the customer service director of guideposts. He has a very bad habit of being to quick to send out typed written letters to customers accusing them of not paying their bill for any books or magazines subscriptions ordered. I got a letter from him today saying that my magazine subscription has been suspended. I had mailed a check for $29.94 either on April 16 or 17. The check was cleared from my bank on April 23. Today is May 10 and this rude unprofessional man dares to suspend my subscription without even checking with the records to see what payments came through. I had issues with him before in the past over a misunderstanding with a book order. Barry does not properly represent a spiritual company like guideposts and does not deserve his title as director of customer service. If it were up to me, I would have him fired from his position. He is not doing God's work by baring FALSE witness on his customers. I want my feelings to be made known to him and by anyone who has power over Barry. I expect to continue to receive my guideposts magazines or else get refunded back the $29.94. Barry is lying about my subscription being suspended. I am sure that some in the billing department can prove him wrong. I want these unpleasant type of form letters from Barry to stop NOW!

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Ed Poage
, US
Sep 16, 2020 6:36 pm EDT

I sent a check for a two year renewal and the next issue I received only credited me with one year. I wrote them a letter and soon received three magazines that I had already read. They had changed the renewal for the two year renewal but changed the month from October to May so I only got credited for one year and 8 months instead of two years. They did the same thing last time I renewed it.

ComplaintsBoard
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3:43 am EDT

Guideposts Fake bills and strange book

In April I received a book from the company www.guideposts.org. I haven’t ordered it and have no idea why they have sent it to me. Also I started to get bills from this company. I tried to call them, but the phone number was fake. I sent emails, but no one replied. I don’t know how to stop this crap, so please maybe someone can help me. Help, please.

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6:14 pm EDT
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Guideposts - Harassment

My grandmother died in June of this year, so we've been having any leftover mail she would have recieved forwarded to our home. She had a subscription to Guideposts magazine way back in '09 and she cancelled it around Feb of 2010. We never noticed how much she was getting hounded by this company until we started recieving her mail. They send her a...

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