Sam e thing happened to me, researched GRANT MASTERS, which is a company that seems to make their money this way, there were several other issues like this on this website. I did actually, finally get in touch with a LIVE PERSON (Two months later, gotta hang in there!), I advised them that I was aware of their scam, yes, scam, I was refunded ALL monies, they discovered, oh my, we billed you twice on this charge, etc) but these companies are still getting money from pe stople. Hang on, don;t give up, they are wrong. Good luck, stay firm!