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[Resolved] www.freelancer.com / I lost money there

www.freelancer.com, Sydney, New South Wales, Australia Review updated:
Contact information:
Phone: www.freelancer.com

hello,
my user on freelancer is omaqandeel
first sorry for my bad English, but i hope that you understand me
before 3 months i started work on freelancer.com, so i did about 90 projects till now with 5* ratings and good feedback's, now on 4/2/2015 i made withdrew of 1120$ and it was my balance about 1500$. so on Tuesday my request still on pending i asked the support team they told me it will be next 24 hours and i waited 24 hours and they told me your withdrew will processed on 10/2/2015, so i told therm i have a sick daughter in hospital i need to pay them because they will fire her if im not paying, they refuse to withdrew my money and prevent me of chatting on site, now im waiting to 10/2/2015 to be withdrawn, while today i will do a new one, i see that "Your account has been limited
for account security reasons until we can verify your identity. You can continue to work and receive payments, but you won't be able to transfer or withdraw funds. To verify your identity, visit the Verification Center."
so the now preventing me to withdrew my money, and asking me to upload my document, i did uploading the documents, and they still now don't want to approve my account and help me to get my money to help my daughter, so during i reviewing the site, i noticed that i have lost 500$ as refund for my employers, and i asked my employers to approve payemnts and they send me that they approve my payments and my employers send that to site, and the site till now refuse to pay me or refund me, these projects are completed with 100% with 5* ratings, the site suggesting them to pay me outside. after i delved the work to my employers it is huge stolen of my money here, i need help from any lawyer here,
please my daughter will die because of this site

  • Resolution statement

    hello, im very sorry to hear that i have three months while working and no problem was happened, the problem was started before 30 days when you made reverse of payment for my completed projects, these completed projects were completed with no issues and full payments was in place, also good feedback with 5*, so i contacted the site support, and they told me to contact employers, my employers contacted the site and they approve my payments, the site freelancer refuse to reverse the payment, to my account, and the support asked me to send my employers to pay me me outside freelancer, so what happened is the site was reversing money from new project payments to the old employers and this is huge problems, my employers saying that the money on freelancer website, and you are saying that there is no money for those employers " im talking bout 5 employers" with losing about 600$ -1000$ that i lost for nothing, after hard-work and ... also on dispute system i lost more than 500$-1000$ for nothing, i have the approve that my employers were chatting with me on skype, and the site administrator saw that on their chat history, and they suspend my account and the employers no. and they refund theit money and me no, i just losing project fees... i think the fast decisions for suspended accounts to me last month for no reason causes these troubles, so be sure that i will share all my stories and my projects details as screenshots i kept them on my machine here on this site http://www.complaintsboard.com in the next a few days to make sure that all the new freelancers be aware from this site, next time, i dont want to hurt anyone, but this site made me slave to work for free, work for money and the next day i have no money, i think the policies on this site not strict enough and they are a lot of support members from your site who don't know anything about dealing with good people like me all my payments were in the site, and i a paid all project fees, also i worked hard for that, but this site help me to build my career and in 10 seconds destroyed me remember that i have about 500$ - 1000$ in my balance, if you want to close my account you need to send them first, else i have my ways to get my money back thanks

Om
Feb 8, 2015
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Comments

  • Vi
      8th of Feb, 2015

    Hello Omar,

    Good day.

    I'm Victor from Freelancer.com and I'll personally help you with your account-related concerns.

    We apologize for the inconvenience on your end. However, the verification process was really necessary to ensure that all issues on your account were in order. Policies such as this were created with the best intentions in mind, we're just so sorry that you were inconvenienced because of them.

    Your case was treated as a priority and as you've complied with all the site's requirements, we have already lifted the limitation on your account. Should you require more clarification and/or assistance, please do not hesitate to update your ticket with us.

    Thanks again for bearing with us and take care.

    0 Votes
  • Om
      10th of Feb, 2015

    hello,
    im very sorry to hear that
    i have three months while working and no problem was happened, the problem was started before 30 days when you made reverse of payment for my completed projects, these completed projects were completed with no issues and full payments was in place, also good feedback with 5*, so i contacted the site support, and they told me to contact employers, my employers contacted the site and they approve my payments, the site freelancer refuse to reverse the payment, to my account, and the support asked me to send my employers to pay me me outside freelancer, so what happened is the site was reversing money from new project payments to the old employers and this is huge problems, my employers saying that the money on freelancer website, and you are saying that there is no money for those employers " im talking bout 5 employers" with losing about 600$ -1000$ that i lost for nothing, after hard-work and ...

    also on dispute system i lost more than 500$-1000$ for nothing, i have the approve that my employers were chatting with me on skype, and the site administrator saw that on their chat history, and they suspend my account and the employers no. and they refund theit money and me no, i just losing project fees...

    i think the fast decisions for suspended accounts to me last month for no reason causes these troubles,
    so be sure that i will share all my stories and my projects details as screenshots i kept them on my machine here on this site https://www.complaintsboard.com in the next a few days to make sure that all the new freelancers be aware from this site, next time,

    i dont want to hurt anyone, but this site made me slave to work for free, work for money and the next day i have no money,

    i think the policies on this site not strict enough and they are a lot of support members from your site who don't know anything about dealing with good people like me

    all my payments were in the site, and i a paid all project fees, also i worked hard for that, but this site help me to build my career and in 10 seconds destroyed me

    remember that i have about 500$ - 1000$ in my balance, if you want to close my account you need to send them first, else i have my ways to get my money back

    thanks

    0 Votes

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