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Posted: Jan 22, 2013 by    


Complaint Rating:  0 % with 0 votes
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I had ordered an digital thermometer on 06th JAN 2013 and payment made through Paypal account. Its been more than 2 weeks, neither the customer support is functioning nor could send an complaint from their website. Its the first experience for me to order online globally through Paypal. Paypal has written a message to contact directly the company and no support rendered. Below are the complete order details and have lost the money now.

BELOW REPLY FROM FOCAL PRICE...now, this does neither accept our complaint nor connect to the online chat. Totally a BOGUS or FRAUDULENT COMPANY.

Thanks for contacting us and regret for the trouble caused.

Please kindly contact us via “my message” which can be found as follows: Log in "My Account" on www.focalprice.com →"Customer Service" → "My messages" → "Submit".

Have a nice time .

2013/1/21 Nitya

From: Nitya ]
Sent: Wednesday, January 16, 2013 8:30 AM
To: 'Focalprice.com'

Dear Sir,
I have ordered below item and am yet to receive the package. Payment of $9.99 has been made through Paypal.
PayPal Express Checkout Payment Sent (Unique Transaction ID0WF09198U3735584B)
Original Transaction
Date Type Status Details Amount
06-Jan-2013 Payment To FocalPrice Inc. Completed ... -$9.99 USD

Related Transactions
Date Type Status Details Amount
06-Jan-2013 Charge from Credit Card CompletedYour funds transfer from your credit card to your PayPal account is complete.
Your funds transfer from your credit card to your PayPal account is complete. Details
Rs.572.13 INR
06-Jan-2013 Currency Conversion Completed Details
-Rs.572.13 INR
06-Jan-2013 Currency Conversion Completed Details
$9.99 USD


Business Name: FocalPrice Inc. (The recipient of this payment is Non-US – Verified)
Email: focalprice@gmail.com


Total amount: -$9.99 USD (equals -Rs.572.13 INR)
Fee amount: $0.00 USD
Net amount: -$9.99 USD

Conversion from: -Rs.572.13 INR
Conversion to: $9.99 USD
Exchange rate: 1 Indian Rupee = 0.0174610 US Dollars

Item amount: $9.99 USD
VAT: $0.00 USD
Postage: $0.00 USD
Packing: $0.00 USD
Quantity: 1

Invoice ID: FPGP596835F3
Date: 06-Jan-2013
Time: 10:30:21 GMT+05:30
Status: Completed


Business contact information

Customer Service URL:

Customer Service Email: focalprice@gmail.com

Customer Service Phone: +86 0085230696120

Funding Type: Credit Card
Funding Source: Rs.572.13 INR

This credit card transaction will appear on your invoice as "PAYPAL *FOCALPRICEI".
Complaint comments Comments (1) Complaint country India Complaint category Consumer Electronics


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N  13th of Feb, 2013 by    0 Votes
The post of comment towards FOCAL PRICE withdrawn now, as I have received the product after continuous reminders!

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Room 1001, Carnival Commercial Building,18 Java Road, North Point
Hong Kong
+852 3069 6120
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