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4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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FloryDay reviews & complaints 543

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2:35 pm EST
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FloryDay no delivery

Order # [protected]. My name is Martha Brink. I placed an order on Nov 18 2018. I kept checking everyday on the tracking site ( which by the way is a joke). So I checked this morning and it said DELIVERED! No I did not receive anything. I didn't even get an en email or no form of notification. I AM VERY DISAPPOINTED. I WANT MY STUFF. MY HUSBAND AND I ORDERED SO MANY THINGS FROM DIFFERENT SITES FOR OUR KIDS AND GRANDKIDS AND FLORYDAY IS THE ONLY ONE WHO HAS GIVEN US NOTHING!

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Got a response within hours from Customer care department My order is still in transit. Very polite Thank you

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11:30 am EST
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FloryDay Company will not answer request to return item

I have tried to get information to return items and have not been successful. One item has no information as to its item # or code the other has order #[protected] item
# [protected]. I am contacting my credit card company to contest payment. I will send back the items. I do not have any other thing to say to make this complaint 350 words except to say I will never buy anything from them again.

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6:11 am EST
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FloryDay maxi shift dress ([protected])

Hi
Complaint
Order number [protected]
Order date 16/11/2018
Colour block long sleeve maxi dress ([protected]), size large
Your web site clearly states that the dress material is 'linen, cotton'.
The dress that you forwarded me a few days ago clearly states on the attached label 'polyester 95 percent, spandex 5 percent'.
Please explain why there is a discrepancy between your Web site and the actual dress material.
Please also explain how you intend to rectify this error.
I would appreciate a response to this complaint by return so that we can agree on a way forward.
This communication is within your Your day return policy.
Regards
Madelyn Twamley
Tel. [protected]
Email: [protected]@aol.com

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Update by Madelynt
Dec 01, 2018 6:15 am EST

Inconsistency between the dress material shown on your web site and the label on the actual dress.
Maxi Shift dress ([protected])
Order number [protected], order date 16 Nov 2018

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3:39 am EST
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FloryDay return

Dear FloryDay,
Consigment No [protected]
ref [protected]
As I have a very busy career, I asked my sister to order a dress for me saw on line whilst at work. Unfortunately I wish to return it as it is too large and ask for a Medium.
I see there is no return form as is normal with on line purchases.
I work for the BBC Breakfast programme, reporting on Media activity, so I find it somewhat ironic to be in the position of so many of my clients that we talk about on the show, who are not satisfied with on line purchases and whether the country is turning back to the high street for their shopping.
Please could you respond asap, with an amount of postage required, my researchers will check out postage average from the UK to China to make a fair comparison.
I do hope this can be resolved without any problems, it seems straightforward.
Kind Regards
Louise Minchin

Post to Louise Minchin
c/o 10a Musley Lane
Ware, Herts
SG12 7EN

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11:09 am EST
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FloryDay clothing

After receiving three dresses from this company and being dissatisfied with the irregular fit, and the poor quality of the material (the lace on one dress looked like crepe paper) I immediatley tried to "return" this merchandise to "Floryday", but the company did not include a "merchandise invoice number inside the package, nor did they include any "information" on how to return the items. Therefore, I had to go online to their "web links" but none of their "web links" provided me access to their customer service representative's because no phone number was provided and their "contact us" and "chat line" required customers to put in their "merchandise invoice number" (which I did not have). Moreover, they advised customer to check their "email, junk mail and spam box " for their supposedly "sent merchandise invoice number" I did, but nothing was sent from this company. After numerous attempts and unsuccessfully being able to contact this company to get a "merchandise invoice number and a product "return label" I called my credit card company and explained my situation on July 16th 2018 (well within this company's fourteen (14) day return policy) and filed a complaint.
To date (Nov 22, 2018) this issue has not been resolved because of this company's "scammed" business practices by of "sending ordered merchandise" and then "getting lost" by providing not legitimate links for customers to contact them within their fourteen day return policy (I found this out on the internet). Therefore, I'm stuck with this merchandise that I should have been able to return. Moreover, I am not the only person to be "hit" by this company, because on the internet there is a "BUYER BEWARE" posting, but unfortunately I did not read it until after I had difficulty trying to make contact with this company. On the other hand, I have contacted FTC and consumer.gov, because I don't think this company should be able to continue to "take money" from customers by "dumping" on them faulty merchandise and providing no means to make a "return" in a timely manner (by no fault their own) but only because of this company's "faulty and deceptive business practice policies and procedures!"
This company owes me $180.96 and a "Free" shipping label because my order was over #150.00. The items remain unworried, in its original package with the "tags" still on them, and ready to be shipped back to this "Deceptive" company!

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Jackie Gray
, US
Nov 27, 2018 2:41 pm EST

Where is my refund
sent me an email 10-19-18 saying you would credit my account with a refund of $ 162.96 # [protected]
froggray@cox.net
Jackie Gray
234 S. Clara
Wichita, Ks
67209
United States

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10:00 am EST
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FloryDay shipping fraud

I purchased $300USD of clothing however on the shipment for customs they listed it as $1200 USD. I ended up having to pay another $200 USD in custom fees. Floryday would not return my calls or emails. My order # with FloryDay was [protected]. I tried disputing the charge with Fed Ex however was told there was nothing they could do since FloryDay listed the shipment amount at $1200. I am attaching a copy of my original invoice + the customs bill + the Fed Ex invoice.

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Floryday refunded me part of the customs fees I had to pay.

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12:23 pm EST
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FloryDay never received my item!

I ordered a beautiful blouse but after almost 3 weeks of nothing in my mailbox and no communication, I tracked the shirt and it went to an address in the continental U.S. (I live in Hawaii). There was never any indication that the address I gave was an issue, I receive all my mail at the address given.
The tracking information given was insufficient, and there was also no email to inform me of a problem until I initiated the inquiry.

Do not buy from this site, I believe the item came from China which tells me a lot. Thankfully I used my PayPal account to purchase this item, and they investigated the transaction and FloryDay refunded my money. If I didn't use Payday, I'd be out almost $40 for the blouse.

Buyer Beware!

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10:35 am EDT
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FloryDay finding it impossible to reach their online complaints/returns section,

They have a SCAM return complaints board and their ad has been closed by google and is still being used

Floryday Returns Policy : impossible to get on to their returns/complaints section online.
My dress arrived very quickly but alas my body and the dress were a mis-match.
I wish to return the item but I cannot access their online complaints section to acquire an address.
Madeline Doyle

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8:46 am EDT
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FloryDay failure to complete order.

I placed an order weeks ago which said order confirmed, however, despite charging my credit card for the full amount, I received a challenge requiring verification of payment. I complied with your request sending a photo of my ID and credit card yet the order was canceled anyway. I reordered and once again received the message that payment verification was required. Again, I complied sending the appropriate documentation but have not heard anything regarding whether my order has been accepted and will be shipped! How can you challenge verification of payment while accepting my money both times?!
Of course, refunding the money you have already taken will take weeks. So, you take my money twice but won't ship the order despite the fact that I have complied with your payment verification! We call that fraud in the United States! Once you have accepted my payment, you are obligated to uphold your portion of the contract— providing the goods already paid for! Either provide the clothes I have already paid for or refund my money immediately! You don't get to take my money, hold it for weeks while providing no service and then return it at your convenience! FRAUD! Ship order or refund immediately— how would you like to be banned from selling anything in the United States due to unethical, illegal business practices?!?! If this matter is not resolved to my satisfaction, I guarantee you I will make it a personal mission to have your company banned from doing business in the United States! Judging from the multitude of complaints regarding your business practices, I can't imagine it would be that difficult! Last chance, respond!

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1:40 pm EDT
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FloryDay blouse #[protected]

You show online and describe it as cotton which it is not since it has no label I think it is one more polyester blouse which I don't want...it is a pain to return so I will have to donate to Salvation Army, etc...why are your so called blouses so long? It is a misrepresentation. its is a tunic so just say so...I like the polka dots and the color but not the fabric...I look for the cotton which it is not as you describe

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Update by Nyack
Oct 27, 2018 1:50 pm EDT

I already provided this information a minute ago. you have everything password ID what else do you need...is it not cotton as you describe online and I will have to donate...I like the polka dots but not the fabric

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10:17 pm EDT
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FloryDay 4 items of clothing (4 dresses)

Re: Confirmation order: [protected]
Order date: 19 September 2018
My address: Flat 17, Matson House, Bradstock Road, London E9 5BG

I have sent 4 items in size M to your Manchester Returns Centre UK and even been to your office in Regent Street London but saw and heard from no one.

My items are: (1) #5275768 (2) #5272452 (3) #1221407 (4) #5141323

Could you please exchange them with the same four items above with size XXXL or the largest size available.

If you are unable to retrieve the original items sent to your returns centre in Manchester UK could you please refund me the money, my address is stated above.

I look forward to your urgent reply.

Regards
Patricia Chua

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Update by Patricia Chua
Oct 23, 2018 10:23 pm EDT

have you got all the information you need as I was told that something was not right with my address I don't know what please advise me.

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6:18 am EDT
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FloryDay dresses and return policy

I have just received some dresses from you well what can I say they are awful & would like to return them I can't find ant information on how to do this. I think this illegal can someone please contact me on how I can do this my email is below. I am very disappointed in the lack of information available I feel very upset.

[protected]@yahoo.com

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Maria Cespedes
, US
Oct 30, 2018 8:07 pm EDT

I received a dress size M, color yellow Maxi shift dress([protected]) I need your address to return item which is to small for me. Please sent me you address in New York City. email me at corina43 @aol.com.
Thank you.

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8:57 pm EDT
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FloryDay clothes

I have two orders, both beyound the 14 days return policy. I have sent one order to the wrong place, returned to me today. I also have another order to return late. My father has recently passed away and I am really going crazy trying to figure out where the returns and exchanges go? I never received a return address or tracking slip? Darlene Steinhall 406 201 OO27.

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7:32 am EDT
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FloryDay return of dress

I submitted a ticket for return of a dress:

Order Number: [protected]
Item Code: [protected]
Floral Short Sleeve Knee-Length A-line Dress ([protected]) Color: Green Size: M Quantity: 1

I was told I could return the item to China.
"We can accept the return to our China warehouse, but based on our experience, the return might take quite a long time and also the return postage will be costly. "

I was given two options:

Option 1: Keep the product(s), and we would like to create a coupon valued at 50% of the item(s) value. It is valid for one year and you can use the coupon for your new purchase here.

Option 2: Or keep the product(s) and we issue you 30% refund of the item(s) value.

This is my answer:

"I do not wish to keep the product, I wish to return the product. I have read the Returns & Refunds section of your site. Nowhere does it state an offer to refund only 30% of the item value. This item was shipped by Canada Post Expedited Parcel from Flatword commerce limited, P.O. Box 6033 AMF, 211-6500 Silver Dart, Mississauga, ON L5P 1B2. I see no reason why I would return to China. There are many items in many stores made in China but I return to the store, not to China. I will return to the address on the shipping label at my expense and require confirmation of delivery from Canada Post and I will expect a full refund."

I am awaiting a response. This is a link to the correspondence.

https://www.floryday.com/account/ticket.php?e=klonergan3@cogeco.ca&t=8814277491

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Update by KarenPL
Oct 23, 2018 4:05 am EDT

I have now received a second refund so I have received the full amount of my purchase.

Update by KarenPL
Oct 18, 2018 8:23 am EDT

I have now received another email from customer service at Floryday and they state: "We have issued you a refund of 29.23 CAD for your order [protected] on 2018-10-02." They offered 100% refund which is why I agreed to mark my complaint resolved. Obviously it is not resolved.

Resolved

The company has agreed to refund 100% for the dress and will let me keep it. The size is too big so I am going to donate the dress to the local thrift store. Thank you for your help.

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1:15 am EDT
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FloryDay order no.[protected]

I ordered 3 dresses on 22nd Sept 2018 to go to a wedding on 28th October, and to this date 16th Oct have no news on when the parcel will arrive. Tracking records showed that the items was picked up by carrier on 27th September. Surely it don't take such a long time to come from Hong Kong. Most items ordered from Hong Kong often arrived within a week. It is so stressful for me to have to get another dress for this coming wedding at this late date besides the costs and time to go shopping.

So where is my order Now? Are you going to deliver the items? if so when? Hope soonest, Been trying to contact you guys but without much success.

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8:29 am EDT
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FloryDay order number [protected]; tracking number: vc395723027gb

Hello

I am deeply unhappy at the progress of my order. I keep trying to get hold of you by email but all you do is give me an automated bounceback with a link to track my order, something I have already done numerous times already.

Today I went one further I went on to Anjun Express (the courier company) website, only to find that my parcel is due to be delivered 'between 11.11.2018 - 01.12.2018'. This is really appalling, as I ordered the goods (several items of clothing, to the value of about £184.00) on the 29th September and was informed that it would take between 5-9 days to arrive. From what Anjun Express are saying it could take more like up to 5-9 WEEKS, not days, to arrive. Dreadful service!

I ordered from you earlier this summer and was pleased with the goods, hence why I ordered again (despite seeing the numerous poor reviews.) I am now starting to understand that the previous good service was more of a fluke.

Please, please look into this for me asap and try to sort this - I really don't want to be waiting so long for my goods to arrive.

Sincerely,

Yvonne Galea

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7:37 am EDT
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FloryDay delivery service (not received dress)

Where do l start?
Ordered a dress it came it was so small, sent it back asked for a larger size, dress received still too small, then ordered a XL l am only a size 12.

XL dress has never been received. Missed the wedding l was attending.

I have been constantly asking where the XL dress is so l can send it back and get a refund.
All l keep getting from customer services is it's on its way ring Royal Mail, l rang Royal Mail they had no tracking for this parcel.

Then they sent me a scan of what l can only describe as a scribble mess.

All l am asking for is my refund you took my money and have not sent the XL dress.

This has been nothing short of a nightmare for me with no real support from customer services.

I want a refund and if you still refuse l will have no other action than court proceeding which l will do because of the principle here.

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FloryDay awful service

I placed an order on the 20th September that would supposedly arrive in 3-5 days. They took the money instantly. I have waited and waited and still nothing. Now the status is saying shipped but when I followed the tracking number it is due to arrive on 1st November (which is after all the events I have bought clothes for)

The email address on the website returns your emails and as much as it says ‘we love hearing from you' there is actually no way to contact

Thankfully, as a radio presenter, I am in a position to let a lot of people know that this is a company to be avoided. That's my mission for today

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Javara
, AU
Oct 10, 2018 8:32 pm EDT
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A second attempt: I ordered an intricately embroidered blouse ( Arabian V-Necked Short Sleeved Blouse) and instead received a fake. It was horribly cheap fabric of a nasty acrylic-like green and was NOT embroidered, but PRINTED in the most primitive fake patterns in some gross attempt to mimic the intricate embroidery. This is blatant deception... a criminal offence in any business. Obviously Floryday have zero respect for their customers as they take our money and send us appallingly made fakes with no compunction.

I am asking for an immediate refund or for the originally ordered genuine item to be sent; postage free.
J. Nova

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8:33 am EDT
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FloryDay poor quality, difficult returning product

The dress I ordered looked nothing like it was pictured in the photo. I had to jump through hoops to return it. I was refunded for the price of the dress but not the shipping or package insurance. And, I had to pay for postage to return it because Floryday does not provide free return labels. I've never had so much difficulty returning an item before. Very unprofessional, and the dress quality was poor. Stay away.

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10:22 am EDT
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FloryDay where is my dress?

To whom it may concern,
I ordered a beautiful Aqua green sleeveless maxi dress in August of 2018. The order number029917547181. I have been checking my mailbox everyday, and no package has arrived. This is making me worry as to the whereabouts of this dress. Please look into this matter and resolve it as quickly as possible. As Summer is coming to an end, and I want to wear it before the Fall arrives.
Your quick cooperation would be much appreciated.
Thank you
Noreen Nawrocki Kellosalmi

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Update by Noreen Nawrocki Kellosalmi
Sep 29, 2018 10:02 am EDT

Order number029917547181 This dress was ordered in August and I Still have not received it.
Please look into this order for me. It is an aqua green sleeveless maxi dress
Thank you
Noreen Kellosalmi

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FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
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Contact FloryDay customer service

Phone number

+852 81 990 949

Website

www.floryday.com

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