Menu
FiltersFast Customer Service Phone, Email, Contacts

FiltersFast
reviews & complaints

www.filtersfast.com
www.filtersfast.com

Learn how the rating is calculated

1.4 45 Reviews

FiltersFast Complaints Summary

1 Resolved
34 Unresolved
Our verdict: If considering services from FiltersFast with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for FiltersFast has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of FiltersFast. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

FiltersFast reviews & complaints 45

Filter reviews by rating
5
1 review
4
2 reviews
3
1 review
2
0 review
1
6 reviews
Sort by:

Newest FiltersFast reviews & complaints

ComplaintsBoard
R
11:06 pm EDT

FiltersFast shameful customer service

I bought a water filter replacement cartridge. After 8 days, a box came with something completely different from what I ordered. Because I was going to be gone for a business trip the next week, I asked them to expedite a replacement product to me asap (so my family isn't stuck with low water pressure and a non-functioning water filtration system for the week that I'm gone). It took 12 days for that second package to arrive! And it would've taken longer if they hadn't changed the shipping to 2 day shipping. So let's do the math:

If the package arrives 12 days after they told me they'd expedite a new filter and it was shipped with 2 day delivery, then it took their company 10 days to go from responding to a customer service email to putting the filter in a box.

I came home from my business trip to even lower water pressure, a still non-functioning water filtration system, and a rather uncomfortable family.

I will never buy from Filters Fast ever again.

Read full review of FiltersFast and 7 comments
Hide full review
7 comments
Add a comment
L
L
Leslie G. Vance
, US
Oct 15, 2018 3:51 pm EDT

I have been charged twice for one order. Name is Leslie G. Vance pls look this up and delete one charge. Thank You.

R
R
Robert Pilato
, US
Sep 27, 2018 4:58 pm EDT

you sent me the wrong filters why cant i talk to somebody on the phone please call me at [protected]
Abington Ma

B
B
bobmudd55
, US
Sep 18, 2018 4:35 pm EDT

where my refund check

C
C
Cecelia Bender
, US
Sep 08, 2018 12:50 pm EDT

entplease credit my credit card and sent me call tag to send this one back Cecelia bender 8056 canyon ferry rd Helena 59602

B
B
bobmudd55
, US
Sep 06, 2018 9:32 am EDT

can some one call me

M
M
Marie Jarvis
, US
Aug 15, 2018 9:07 pm EDT

On Hold to speak to customer service 1 hour 48 mins and no support. I dont think there are any agents working. Fast Filters is NOT fast. They suck. Ordered a dam filter for the pool and they took the money out of my account 2 days later and 9 days later I'm still waiting for them to ship it the filter. Cant open the pool without the filter.

D
D
dr5
, US
Jul 27, 2018 4:58 pm EDT

I agree. The CS is terrible! they do not admit to mistakes and do not make refunds quickly or in full!

ComplaintsBoard
R
8:02 am EDT

FiltersFast don't pay for the faster delivery, it wasn't fast and on time

I bought water filter from www.filtersfast.com. When I placed the order, it was mentioned that simple delivery would take a week, but faster delivery would cost me about $50 and I would get the order within 3 business day. Of course, I decided to pay and get the order back, but the seller got wrong all dates and shipped my order and provided info that the estimated delivery was about 15/9. I asked about refund, but the seller stopped to reply at all.

Read full review of FiltersFast
Hide full review
ComplaintsBoard
G
1:27 am EST

FiltersFast seller sent wrong order and within 6 months we couldn't solve the problem

I ordered refrigerator filter from the company www.filtersfast.com. 2 months later, the seller provided me wrong order. I contacted him and asked to change the order, and I heard only promises. After that I waited couple of weeks, but got nothing. I waited 4 months, but the seller didn’t provide my ordered stuff and no refund as well. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of FiltersFast
Hide full review
ComplaintsBoard
V
3:00 pm EDT

FiltersFast total rip off and bank account was fake

I recently had the worst experience with www.filtersfast.com. I bought refrigerator filter, but the seller provided the bank account and advised me to transfer money through the Western Union. After that I of course haven’t received any news about my order. Also I couldn’t reach the seller. I went to my bank and asked to check this bank account, but it turned out that they could track it. It was rip off. So be careful if you use this website or leave comments if you have horrible experience with this ###.

Read full review of FiltersFast and 1 comment
Hide full review
1 comment
Add a comment
S
S
screw me once
, US
Oct 10, 2018 7:12 pm EDT

Never let them get you credit card number or they will just keep sending you things that you didn't order and have no use for. They will then tell you that you have to pay to return it. What a scam!

ComplaintsBoard
N
4:30 pm EDT

FiltersFast I returned damaged parts, but still no refund

Don’t buy from the scammers from www.filtersfast.com. I got damaged parts from them, and the seller told to pay for the return postage and provide the order ASAP, and only after that they would provide refund. I returned order, but these ### never returned my money. Total crap, so be aware of that and post comments if you had the similar situation with these jerks. It might be helpful for other customers as well.

Read full review of FiltersFast and 4 comments
Hide full review
4 comments
Add a comment
T
T
Terrence Whitmyer
, US
Feb 25, 2019 6:37 am EST

Stop the emails. Their seems to be no way for past customers to end the daily email ads. The filters are undersized also. I would rather pay a little more for correctly sized filters and a company that will not pester me endlessly for more business. Don't buy from this company. I may never be able to stop their email ads.

S
S
Sharon Hurley
, US
Feb 12, 2019 4:34 am EST

I am not sure when I ordered the 2 filers for my fridge but I have yet to receive them.
Please help me find them!
I did not keep the confirmation number since I have ordered them before without problems. There is not a category to use to describer the situation that I am addressing.

J
J
Joy Faz Heimbaugh
, US
Jan 23, 2019 1:52 am EST

Stop sending me filters and send me a return label and any money that has been taken out of my account ASAP Joy Faz Heimbaugh 107 Laurie Circle Neola IA [protected]

A
A
ANTONIO BECERRA
, US
Sep 18, 2015 1:03 pm EDT

I ordrered 2 filters on 9/15/15 reveived order confirmation via E-mail then a E-mail stating back orrdered for 11/15/15 I then called Filter Fast and spoke W/ Rep. stated it would take a week or so to receive backorder product then followed by an order cancelled, i then called Filter fast once again and Rep. stated no longer carrying my filter in their inventory.It took one month, two days to receive this information. Poor Service and bad customer service. Google should step away from endorsing Filter Fast. A Unhappy Ex Customer.

FiltersFast Customer Reviews Overview

FiltersFast is a highly reputable online retailer of air and water filters. The company has received numerous positive reviews from satisfied customers who have praised the quality of their products, their competitive pricing, and their exceptional customer service.

One of the most commonly cited positive points in FiltersFast reviews is the company's extensive selection of filters. Customers appreciate the wide range of options available, which allows them to find the perfect filter for their specific needs. Many reviewers also note that the filters they received were of high quality and performed exceptionally well.

Another frequently mentioned positive aspect of FiltersFast is their pricing. Customers consistently report that the company's prices are very competitive, often significantly lower than those of other retailers. This affordability, combined with the quality of the products, makes FiltersFast an excellent value for customers.

Finally, FiltersFast's customer service is widely praised in reviews. Customers appreciate the company's responsiveness and helpfulness, as well as their commitment to ensuring that every customer is satisfied with their purchase. Many reviewers note that they have had positive experiences with the company's customer service team, and that they would recommend FiltersFast to others.

Overall, FiltersFast is a highly regarded online retailer of air and water filters. Their extensive selection, competitive pricing, and exceptional customer service have earned them a loyal customer base and many positive reviews.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact FiltersFast customer service

Phone numbers

+1 (866) 438-3458 +1 (704) 821-3996 More phone numbers

Website

www.filtersfast.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with FiltersFast?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FiltersFast Customer Service. Initial FiltersFast complaints should be directed to their team directly. You can find contact details for FiltersFast above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about FiltersFast. Discuss the issues you have had with FiltersFast and work with their customer service team to find a resolution.