www.FFXIVaccounts.net review: I didn't receive any details of the account 1

I bought game account from the website www.FFXIVaccounts.net. They received my order and took my money, but they haven’t provided any email, which confirmed any details about it. I opened their website again and clicked on live chat. It showed that the agent was online, but he hasn’t replied to my messages. I really hope that it is some technical mistake only or I would be able to return my money.