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Eloquii
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4.2 65 Reviews

Eloquii Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Eloquii with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Eloquii reviews & complaints 22

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Newest Eloquii reviews & complaints

ComplaintsBoard
R
1:41 pm EST

Eloquii SCAM on Returns

This company claims the returns are free however they always so called "forget" to include the return label. If they forget to include the label you do not have to right to get your money back. They will tell you to wait for them to mail a label which can take weeks OR you will never receive the return label by mail. They will do everything so you will not be able to return items . I placed an order for the 3rd time and of course it just so happened that they accidentally forgot to include the return label AGAIN ..this time I purchased 165.00 worth of items in November 2015. They didn't have a problem charging or forgetting my credit card#. Poor customer service. BEWARE

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ComplaintsBoard
C
4:50 am EDT

Eloquii Bad quality and the seller lied about refund

Buyers, be aware! I ordered 2 cardigans from the website www.eloquii.com. The quality was so low that I thought maybe they delivered these cardigans from China. I wasn’t satisfied, so I asked the seller to take it back and return money back. He refused and told me that under their policy it was too late to return it. Only 10 days passed, but he refused to take it back. This seller is thief and liar.

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Eloquii Customer Reviews Overview

Eloquii is an online retailer specializing in women's plus-size fashion. They offer a wide range of clothing options including dresses, tops, pants, and outerwear, catering to sizes 14 to 28. The brand focuses on providing trendy and stylish pieces for various occasions, from workwear to casual and evening attire. Eloquii also features a selection of accessories to complement their apparel. Their services include an online shopping platform with size guides and customer support to assist with purchases.

Eloquii In-depth Review

In Summary: Eloquii stands out as a forward-thinking brand dedicated to serving plus-size women with a wide range of stylish clothing options. The website is user-friendly and visually appealing, with a focus on inclusivity and quality. While pricing may be on the higher side, the brand frequently offers sales and promotions that provide good value for money. Customer service is attentive, and the brand has a strong reputation for its social responsibility efforts. Overall, Eloquii offers a positive shopping experience for those seeking fashionable plus-size apparel.

Website Usability and Design: Eloquii's website offers a seamless navigation experience with a clean and intuitive layout. The visual appeal is strong, reflecting the brand's commitment to stylish, contemporary fashion. Mobile responsiveness is excellent, ensuring a convenient shopping experience across all devices.

Product Range and Selection: Eloquii provides a diverse range of sizes and styles, catering to a variety of tastes and occasions. The brand regularly updates its collection with new arrivals and seasonal pieces, ensuring that the plus-size community has access to the latest trends.

Product Quality and Material: The durability and fabric quality of Eloquii's clothing are commendable, with many customers noting the items hold up well over time. Fit and sizing are generally accurate, and the care instructions provided help maintain the longevity of the garments.

Pricing and Value for Money: Eloquii's pricing can be higher compared to some competitors, but the brand's frequent sales and discounts offer opportunities for savings. The quality of the products justifies the price point, providing good value for money.

Customer Service Experience: Eloquii's customer service team is responsive and offers multiple support channels, including email and phone. The return and exchange policies are customer-friendly, and the brand's website features a section for customer feedback and reviews, which are generally positive.

Shipping and Delivery: Shipping options and costs are clearly outlined on the website, with reasonable rates and various choices available. Packaging is done with care to ensure items arrive in good condition, and delivery times are typically as promised.

User Experience and Reviews: Real customer testimonials on Eloquii's website and third-party review platforms attest to the overall satisfaction with the brand. Common praises include the stylishness of the clothes and the quality of the materials, while some complaints mention sizing inconsistencies.

Payment and Security: Eloquii offers a range of payment options, including major credit cards and PayPal. The website employs robust security measures to protect transactions, and the checkout process is straightforward and hassle-free.

Social Responsibility and Brand Values: The brand is committed to inclusivity and diversity, with efforts in ethical sourcing and sustainability. Eloquii engages with the community and forms partnerships that align with its brand values, enhancing its reputation as a socially responsible company.

Loyalty Programs and Incentives: Eloquii rewards loyal customers with a membership program that offers benefits and discounts. The brand also has a referral program and provides exclusive offers to repeat customers, encouraging brand loyalty.

Brand Reputation and Industry Standing: Eloquii has received awards and recognitions for its contributions to the plus-size fashion industry. The brand enjoys positive press coverage and is often favorably compared to its competitors in industry rankings.

Accessibility and Inclusivity: The brand excels in size inclusivity and representation, with a website that features accessibility options for all users. Eloquii's commitment to catering to a diverse customer base is evident in its product range and marketing.

Innovation and Market Trends: Eloquii stays ahead of the curve by adopting new technologies and responding quickly to fashion trends. The brand's collaborations and limited editions keep the product offerings fresh and exciting.

Overall Shopping Experience: Pros include a wide selection of fashionable plus-size clothing, high-quality materials, and a user-friendly website. Cons are the slightly higher price points and occasional sizing issues. We recommend Eloquii to shoppers looking for stylish and high-quality plus-size apparel. The final verdict is that Eloquii offers an excellent shopping experience, earning a high rating for its commitment to style, quality, and inclusivity.

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Contact Eloquii customer service

Phone numbers

+1 (888) 534-5314 +1 844-693-5678 More phone numbers

Website

www.eloquii.com

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