Menu
CB Computers, Phones and IT Review of www.einsteinmodz.com
www.einsteinmodz.com

www.einsteinmodz.com review: Bad Modded Controller 15

M
Author of the review
6:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have attempted contact with a customer service representative at EinsteinModz on several occasions and have been unsuccessful. I received my modded controller as a Christmas gift and it already stopped working. The controller shoots on its own and locks up while I’m playing. BEWARE! This company offers poor quality products and no one is ever available to help you out. DON’T BUY FROM THEM!

15 comments
T
T
tyler sutherland
Los Angeles, US
Jan 09, 2015 3:19 pm EST

is there a way i can get my money back because the controller dose not work it shoots by it self and dose not have all the mods i put on it

G
G
Greg Keiffer
risingsun, US
Feb 25, 2014 6:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was very pleased with EinsteinsModz customer service. I spoke with the owner on the phone and he was very professional and courteous. I am a business owner myself and customers service is number one. I feel he feels the same way. I ask him to contact me and he did. This company is under a new owner and he is doing a fantastic job.
Thanks
Greg Keiffer

A
A
ANGRYMEMBER27
san antonio, US
Jan 11, 2014 2:26 pm EST

i ordered a controller i never got which was a month ago. I have called only to be given the run around with their departments which is led by the automated system. The number which the acutal vm says to leave a message only to be told that option is not available and sends me back to the automated system again to which NO department has EVER answered and the messages i've left (being 6 of them) have never responded. I've sent emails to which no response either. I will just put a dispute towards the company on my credit card and from the looks of it, it seems they just can't be found when someone is having an issue.

i am in NO WAY pleased with this company or the treatment we get after the money we spend on their items.

K
K
KATGOODCONSCIENCE
Largo, US
Jul 16, 2013 7:12 am EDT

**BE AWARE**
MY SITUATION IS THE SAME AS MANY COMPLAINTS. I BOUGHT A $125 CONTROLLER THAT DID NOT WORK WHEN I RECEIVED IT. I WAS TOLD TO SEND IT BACK VIA CHAT. BTW, THEY WOULD NOT CALL ME OR ANSWER THEIR PHONE. I WAS TOLD VIA CHAT THAT CUSTOMERS ARE 40 PERCENT OF THE TIME WRONG AND RETURNING WORKING CONTROLLERS. WHICH IS WHAT THEY CLAIMED WHEN THEY RECEIVED MY CONTROLLER BACK. THE SECOND TIME I RECEIVED THE CONTROLLER IT STILL DID NOT WORK FULLY BUT IT'S GOOD ENOUGH. LIFE'S TOO SHORT TO HAVE TO DEAL WITH THEM FURTHER. *THIS IS THE EMAIL I WAS SENT FROM STEVE AT EINSTEINMODZ WHEN THEY RECEIVED THE RETURNED CONTROLLER:
"We know for a fact that the controller works. We are done talking about this. There is nothing wrong with your controller and I know for a fact that if you send it back to us again, it will be in perfect working shape just like that last time. All that I am going
to do from now on is refer you to the instructions and ask you to please read them and follow them. If you read and follow the instructions you will have a great time playing with your controller. "
THE INSTRUCTIONS LACK DETAIL AND THE WEBSITE INSTRUCTIONS ARE NOT CORRECT FOR MY CONTROLLER.
BEST OF LUCK TO ANYONE THAT BOUGHT OR BUYS FROM THEM.

Z
Z
zombiekiller
Chino, US
Jun 28, 2013 5:51 pm EDT

I ordered a controller and accidentally pressed twice on the button got charged twice and called for refund haven't gotten my money back in over two weeks! Don't buy from them! They are a hassel to deal with

T
T
Tanner Anderson
Billings, US
Apr 22, 2013 8:15 pm EDT

I recently ordered an Einstein Modz controller it will not connect to my system they messed up my order and the Einstein imaging was terrible I have tried many times to speak to customer service and they will not answer my calls if anyone can help on how I can get it to connect please add me on psn (ninjazombie7) or comment on this please I have tried everything they will not respond to me and they did a terrible job on my controller

T
T
Tanner Anderson
Billings, US
Apr 22, 2013 8:09 pm EDT

I ordered a controller and mine doesn't even connect to the system I don't think anyone should order from the if anyone can help please tell me how to get it to connect you can add me on psn ( ninjazombie7) and after it doesn't work they won't respond to my calls the wont do the online service they won't respond to emails

B
B
bad einsteinmodz controller
salem, US
Mar 05, 2013 11:25 pm EST

I purchased a PS3 controller with the Big Bang option but when I received it only a few of the options would work. I called customer service and they said to ship it back and they would ship me a new controller. The replacement controller was a USED controller and it was worse than the original controller, still barely functional, it would not hold a charge nor would it even turn on the PS. Again, I called customer service and this time I asked for a refund, I was told I had to pay for the shipping. I did ship it back and verified delivery but have yet to get my refund, it's been 4 weeks now. I left several voice messages and emails for their "accounting" department but still there has been no response from them. They is a very bad company and they are out to just rip off the consumer.

J
J
juicy-jpmoney
, US
Nov 26, 2012 2:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I recieved two faulty controllers in september in a row. its now november and they still haven't refunded me for my controller. One of einsteinz modded controller wouldn't even run in cod only walk straight out of the box...the other one didn't stay on for more than 15 minutes before it stopped working, einstein would roll over in his grave if he knew what you scam artists were doing...

D
D
DrizZyVapoR
Huntsville, US
Aug 13, 2012 9:21 pm EDT

Highly suggest no one buy from them. Mine stopped working after about 2-3 weeks of me buying it. Don't even bother calling in, cause they don't answer via phone. Have any other questions, add me on ps3 and ill be glad to tell you how horrible the controllers are. (DrizZyVapoR)

M
M
MaryMary1973
Houston, US
Aug 06, 2012 9:56 am EDT

My son had the same issues with his controller.. 1st one they sent out, didnt work.. just would fire on its own, none of the buttons worked.. (i paid $146 total for the big bang for a bday present) so called up customer svc, they didnt even try to do any fixes, just said to send it back.. so sent it back, they sent out another one.. worked 3-4 days, then stopped working.. again, contacted them.. said to send it back. i told them i wanted money back this time, and of corse there is a restocking fee, etc.. sussposidly im getting money back from them, but its still processing.. they said could take up to 6 weeks. Nice.. its nice they they screw over kids.. Also the neighbor got a remote, and it worked for a few days, and doesnt work.. that one only had rapid fire.. They obviously DONT know what they are doing.. and im sure i will never see my $110 they owe me..

T
T
Timothy Donahoo
Spring Lake, US
Jun 20, 2012 2:37 pm EDT

I have made several attempts to contact customer service and have failed to get a hold of them. i also have tried emails and did not get a response back. All i want is the controller that i have purchased from them. i keep asking how long is it going to take to get my order from them or even if it has been sent to me or what the issue is. I just cant get ahold of anyone. It has been over two weeks since i have placed my order. I also didn't get the discount because i had a coupon for a 15% discount didn't get it. I would also like to know how to get my money back so that i can try a different company.

J
J
J Mark D
Honea Path, US
Mar 14, 2012 11:17 am EDT

I disagree with the comment regarding customer service. I have contacted them via their 'on-line chat' on 3 occassions. They have been very quick, cordial and helpful in resolving my problem within the first 2-3 minutes of describing the problem or issue at hand. Or offering solutions to help resolve my concerns (none of which were their fault or function of the unit). From a customer service standpoint, this option is far better than sitting on the telephone for a ridiculous amount of time waiting for someone in India to take your call.

F
F
Frank a
, US
Nov 13, 2011 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bought a controller paid for insurance on it, it lasted 3 months called sent emails even had paypal go after them and they didnt even respond to them I would so not suggest u buy from them

C
C
Coy Christmas
Duluth, US
Mar 06, 2011 1:17 am EST

What was your order number? I am sure if its not working properly and you only have had it for a short while then is covered under a warranty.

Trending companies