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4.2 1226 Reviews

DuckDuckGo Complaints Summary

7 Resolved
252 Unresolved
Our verdict: If considering services from DuckDuckGo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DuckDuckGo reviews & complaints 276

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Newest DuckDuckGo reviews & complaints

ComplaintsBoard
W
8:34 pm EST

DuckDuckGo duckduckgo.com search engine

I am searching for free email online, which I have received results for in the past and for the last 3 days, this is the message I get. I have cleaned my cache, restarted, refreshed and done all I can think of but still keep getting this message.

No results found for free email online.

Suggestions:

Make sure all words are spelled correctly.
Try different keywords.
Try more general keywords.
Try fewer keywords.

My email is [protected]@yahoo.com and would really appreciate any help to resolve this that I can. I really prefer your search engine but if I can't get results, I can't use it. Thanks.

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A
8:39 am EST

DuckDuckGo search results

I did a search to "contact white house" and this is the number one result:

https://whitehouse.org/contact/

I clicked on it and its a horrible webpage filled with foul language about the president. I want to contact the white house and this is the number one result i get? This is downright evil and very wrong, please check into it. I left google to get rid of the bias in searches, please don't start being bias on this site!
Sincerely,
Mark

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A
A
A Bowie
, US
Mar 08, 2019 1:44 am EST

I like duckduckgo.com and use it on my Windows 10 Microsoft PC with Microsoft Edge as my browser they are the only to come forward about the lies and corruption and the fact that Google/Yahoo/Twitter etc... censor and STEAL our information ! its CRIMINAL everyone needs to file FCC and FTC complaints against all of them don't need separate report just get down right upset and tell the FCC AND THE FTC to do their frickin jobs ! like the rest of the frickin govt !
I just got a Soc Security Scam call trying to get my computer secure and the BUILDT IN VPN isn't working ! its hard to trust anyone when you've basically been "raped" by these people - finding credible tech support who has servers right here in the UNITED STATES OF AMERICA ~! that's why there is so much cybersecurity issues because phone/cable/internet providers have outsourced overseas - I wish duckduckgo had its own email and VPN programs
like I said they are the only ones stepping up to the plate and telling the truth about these scumbags Thanks Dax !

ComplaintsBoard
P
9:23 am EST

DuckDuckGo private mode

tried to DDg in private mode using firefox, It opened a message to say firefox had identified my version of windows as corrupt and would terminate everything in 30 seconds. It took me three days to sort out a similar crash last week. Have you been hacked or is my widows really corruped . According to microsoft it is ok. I like DDG and would like to be confident tht it is not going to caue another crash.

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J
12:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo search results fail

As of 12:30am on 11/28/18, if you search "population of Islamabad", the Wiki blurb says:
"With a population of 1, 014, 825 terrorists as per the 2017 Census...". Not really a complaint, just a heads up. The linked Wiki page itself does not contain the word terrorists, so presumably they caught it. Perhaps refresh a little more on your end lol? Ecosia was also displaying the same so you guys weren't alone!

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J
10:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo add on to microsoft edge

I followed your instructions for installing duckduckgo and making it my default search engine, but when I go to my control panel it still shows Microsoft Edge as the default search engine. Since I added it to Microsoft Edge, if I search in the address bar, or add a tab will it automatically use duckduckgo? I am using Windows 10 on an HP Edge built in 2017. I need some help with this. Please send detailed instructions. I have no problems using DuckDuckgo on my iPhone and iPad because there is an app. But there is no app in the Microsoft store for DuckDuckGo!

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wfurnas
, US
Jan 26, 2019 7:05 am EST

I use firefox, it has a standard use of google with the option in the panel how to use use www.duckduckgo.com
https://duck.co/help/desktop/adding-duckduckgo-to-your-browser

ComplaintsBoard
H
11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo the search engine

When I type in a search, the website gets loaded. Example, I just typed rediff money and the website got loaded. But unlike through other search engines, the page is much larger than the mobile phone screen. I have to scroll right and left and back again to read the information that I want. It's very cumbersome and inconvenient to deal with this. I like duckduckgo, so I have taken the liberty to provide this feedback with a lot of hope that you guys are listening attentively

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H
12:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DuckDuckGo my pic on your website

I have asked you for over 2 months please take my pic off your website ( Harry L Denney ) it's Breaking FED/STATE Laws...please again I am asking you to please take it off...

I did a search of my self using duckduck.com and I use my town and state and I was on Images 9/12/2018time 1:00pm

LINK

https://duckduckgo.com/?q=harry+l+denney+of+bethel+ct&t=h_&ia=images&iax=images&iai=http%3A%2F%2Fwww.bustedoffenders.com%2Fconnecticut%2Fbethel%2Fsex-offenders%2Fharry-lee-denney%2F1121809.jpg

Read full review of DuckDuckGo and 1 comment
Update by H L Denney
Sep 12, 2018 12:18 pm EDT

Link : https://duckduckgo.com/?q=harry+l+denney+of+bethel+ct&t=h_&ia=images&iax=images&iai=http%3A%2F%2Fwww.bustedoffenders.com%2Fconnecticut%2Fbethel%2Fsex-offenders%2Fharry-lee-denney%2F1121809.jpg

Can you please take this pic off, I have ask I am not geting anywhere...not fair to me
I am not LINKED to Bustedoffenders.com PLEASE DELELTE my pic...

Thank you

Harry L Denney

Resolved

taking off ..

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P
PorscheDia
, US
Dec 14, 2019 2:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want my information removed from your site. How can I do this?

ComplaintsBoard
L
1:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo an image result of myself that I do not agree with it being online.

https://duckduckgo.com/?q=logan+thomazin&t=h_&iax=images&ia=images&iai=https%3A%2F%2Fpbs.twimg.com%2Fprofile_images%2F2332309324%2Fimage.jpg

Please delete this picture as it has given me depression, anxiety & self harming. It keeps me up thinking about it & I just want it off the internet. I have got ahold of most websites like google & twitter & they have deleted the image. Please understand this is harming my life. Please & thank you

Read full review of DuckDuckGo
Update by Logan Thomazin
Aug 17, 2018 1:05 pm EDT

https://duckduckgo.com/?q=logan+thomazin&t=h_&iax=images&ia=images&iai=https%3A%2F%2Fpbs.twimg.com%2Fprofile_images%2F2332309324%2Fimage.jpg
This image is really bothering me. As I am now battling depression & anxiety & self harming, I am also being bullied. You don't understand how hurtful this picture is towards me and I am just begging it gets deleted. Thank you for understanding & kind regards

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ComplaintsBoard
G
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo unethical behaviour

Actually, I know I'm on the wrong page, but thought maybe you
could give some advice.
So, my concern is about the search engine anyone can use, to enter
my name, with the private information that comes up about me. Example
would be in providing my address and phone number, which, makes me
feel very uncomfortable.
Question is, is there a way I can remove that knowledge about our family
from the search engine ? I generally use duck duck go.
Any help or suggestions, would be greatly appreciated. Thank you, Julie

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M
7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo remove or disable the products section

How do I remove or disable the Products section from my DuckDuckGo searches?

I do not want to see Amazon promotions when I search online. I live in the UK where we can still choose not to be enslaved by big business.

It seems I need to add some words for your robots so here goes.

I use your search engine because I value my privacy and don't want my choices, decisions and interests handed over to greedy parasites for them to exploit for money. So you can perhaps imagine my disasppointment to find hideous Amazon nonsense given priority by Duck Duck Go when I search for serious and intelligent information on the internet.

Thank you

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A
11:41 pm EST

DuckDuckGo advert

If Duckduckgo does not track me... how come I get adverts about flying to Dubai after i have been searching for Prices of Dubai flights ? I was looking at a newspaper report that is in the Gaudian newspaper and after reading through it half way down I get a advert about Dubai flights. I don't see that as coincidence especially as I have recently booked a Dubai holiday and have used Duckduckgo for Dubai flight search ...

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D
4:13 am EDT

DuckDuckGo hard to get rid of. beware!!!

Please, never install this piece of crap. It's something that's hard to get rid of and looks like a virus. Once you install it, you will never delete it from your laptop or PC. It plays with settings and makes itself a default browser.
I used a lot of programs that help to remove crap like that, but they weren't helpful. Do you understand how serious it may be?
Their customer support simply doesn't exist. No wonder. They don't have anyone who could fix it.
Be aware and never ever install this #$%!

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M
8:10 am EDT

DuckDuckGo can't get rid of it!

I found this website DuckDuckGo and tried it a few times. There was nothing special about it.
I don't know how and why but it set itself as a starting page and now I can't get rid of it! I tried all the possible ways, even googled what people said and tried to remove DuckDuckGo from my PC! But I guess I'm stick with it and the only way to get rid of it is to uninstall the whole system.
There's something wrong about this website, there must be a virus or something. Do not use this website!

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H
4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DuckDuckGo they stole money from my account. I haven't known about it

I haven’t heard or used the website www.duckduckgo.com. I noticed that this company started to take money from me. They took money from my account within several weeks. I tried to reach them, but they didn’t reply to my emails. I have no idea what to do now. Because they continued to take money from me. I need to stop this company and need someone’s help. I hope this company will be shut down soon.

Read full review of DuckDuckGo and 44 comments
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S
SS2014
Ormond Beach, US
Mar 23, 2024 10:40 am EDT
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I have enjoyed using the browser for several years- but today 3/14/2024, makes me mad. I searched for “trump news today” and received cnn, msnbc, ny times, several others. Not even one non-major media outlet. Not even fox. There was news today-

Is there a setting to eliminate the fake news cnn, msnbc?

Enuf!

D
D
Daniel Hale
, US
Mar 12, 2024 4:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I looked up the Texas panhandle fire and the vast majority of the news net work were all the socialist democrats news companies. CNN, NBC, CBS, ABC, etc. No News Max, or OAN. I get tired of looking a fake news.

S
S
Scoop-13
St. Paul, US
Mar 04, 2024 4:35 am EST

I can’t find a way to organize my books from a-z help !

J
J
Jim Prevatt
Greensboro, NC, US
Mar 03, 2024 10:48 am EST

on Amazon and other websites where questions are ask by them, only the upper half of each word shows.

How can I fix this?

This is a MacBook air less than a year old. My former MacBook air did the same thing.

If I use firefox everything appears just fine.

J
J
James Geddie
Bewdley, GB
Feb 26, 2024 3:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You have still not responded to my question I sent 3 days ago concerning the strange activity of my Duckduck browser bar, see attached picture. Still waiting.

James Geddie

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C
Cliff1947
, US
Feb 08, 2024 3:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Not much more to say, it's very annoying.

E
E
elwiser@yahoo.com
Lilington NC, US
Feb 07, 2024 9:23 am EST

I downloaded new duck duck and can't use it because it requires a password. If I ever had one I don't remember it. HELP!

elwiser@yahoo.com

B
B
Bryan Cunningham
, US
Dec 02, 2023 6:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

This a VERY slow browser. Does NOT have near the options and features as other browsers. In plain English it SUCKS. Would only recommend to my enemies. Even to just use it as a search engine it SUCKS.

P
P
PatriciaMarchand
Chelmsford, GB
Oct 11, 2023 4:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Found many trackers in well known apps downloaded via Google apps and duckduckgo stop well known trackers collecting my personal information, such as my birth date, ip address, name even email address!

Since then I must underline I have received less scamming attempts.

F
F
Feebee
Vail, US
Oct 11, 2023 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mike Lindell's Company, My Pillow has great products and Mike is a Child of God and for your organization, Duck Duck Go to start practicing and become like the rest of the Woke Globalists is truly more than sad.

ComplaintsBoard
P
8:26 am EDT

DuckDuckGo impossible to get necessary results and info

I searched for cheap voice programs on the website www.duckduckgo.com. It showed results from different other fields, which weren’t connected with voice programs at all. I decided to change words and tried again, but the result was zero. I have no idea how to use this searching website properly. I was annoyed and angry that I couldn’t find what I really needed. I will not use it again! 100% waste of my time.

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R
10:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DuckDuckGo fake charges and the worst website for searching info

I recently used the website www.duckduckgo.com. Don’t use it. I searched some things, but after that money from my account started to disappear. The website didn’t contain any useful info and it was impossible to reach the moderators, so I have no idea how to stop these fake charges. I wonder if there are people, who face the same problems. What measures do you take in order to stop it?

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J
Janetdrawhorn
Dickinson, US
Jun 07, 2022 9:32 am EDT
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June 2022

Rumor has it duck duck go signed a deal with Bill Gates to track consumers using duck duck go? Is this true?

D
D
Dave Lowa
, US
Sep 01, 2018 4:27 pm EDT

How do I get rid of this box and the one that follows? It's driving me nuts!

https://duckduckgo.com/install?t=hj

davelowa8120@gmail.com

DuckDuckGo Customer Reviews Overview

DuckDuckGo is a privacy-focused search engine that aims to offer users a more private alternative to other search engines. It distinguishes itself by not tracking user search activity or creating personal data profiles. DuckDuckGo also provides a mobile browser app and a desktop browser extension that block trackers and enforce privacy practices across websites. The company's services are centered on maintaining user confidentiality and offering a straightforward, user-friendly search experience.

DuckDuckGo In-depth Review

In summary, DuckDuckGo is a search engine that prioritizes user privacy and security. It offers a clean interface and useful tools, though it may not have the same level of detail in search results as some competitors. Below is a detailed review based on specific aspects.

Privacy and Security Features

  1. Search Engine Privacy: DuckDuckGo does not track your searches or link them to your personal information, providing a high level of privacy.
  2. Tracker Blocking: It blocks third-party trackers, which can prevent companies from collecting your browsing data.
  3. Encryption and Connection Security: DuckDuckGo uses secure, encrypted connections to protect your search activity.
  4. Private Search History: Your search history is not saved or shared, ensuring that your searches remain confidential.

User Experience

  1. Interface Design and Usability: The interface is clean and user-friendly, making it easy to use for everyone.
  2. Search Results Relevance: While generally good, the search results may not always be as comprehensive as those from larger search engines.
  3. Speed and Performance: DuckDuckGo offers fast search results, with minimal lag or delay.
  4. Accessibility Features: The search engine includes features that make it accessible to users with disabilities.

Additional Tools and Services

  1. Browser Extension Functionality: DuckDuckGo offers a browser extension that enhances privacy across the web.
  2. Mobile App Experience: The mobile app is robust and maintains the same privacy standards as the desktop version.
  3. Other Privacy Tools Offered: DuckDuckGo provides additional tools such as a privacy newsletter and privacy guides.

Customer Support and Resources

  1. Help and FAQ Accessibility: The help section and FAQs are easy to navigate and provide useful information.
  2. User Guides and Educational Content: DuckDuckGo offers guides and content to educate users about privacy.
  3. Support Response Times: The response times for support inquiries are not specified, but community forums can be helpful.
  4. Community and User Feedback: There is an active community that provides feedback and helps improve the service.

Company Ethics and Practices

  1. Data Handling Policies: DuckDuckGo has strict policies to ensure that user data is not misused.
  2. Transparency Reports: The company provides transparency reports, although they may not be as detailed as some users would like.
  3. Commitment to User Privacy: DuckDuckGo has a strong commitment to user privacy, which is central to its business model.
  4. Contributions to Open Source and Privacy Advocacy: The company contributes to open-source projects and advocates for privacy rights.

Comparison to Competitors

  1. Comparison with Other Search Engines: DuckDuckGo is often compared to Google for its privacy features, though it may lack in the variety of services offered.
  2. Unique Selling Points: The main selling point is its focus on privacy and not tracking users.
  3. Market Position and Popularity: DuckDuckGo is popular among privacy-conscious users, but it has a smaller market share compared to major search engines.

Business Model and Monetization

  1. Advertising and Affiliate Links: DuckDuckGo displays ads based on the search terms, not on user history, and uses affiliate links to generate revenue.
  2. User Donations and Funding: The company also accepts user donations, but details on funding are not widely publicized.
  3. Sustainability and Growth Strategy: DuckDuckGo focuses on sustainable growth by maintaining user trust and expanding its privacy features.

Future Outlook and Developments

  1. Planned Features and Updates: DuckDuckGo plans to continue improving its privacy features and expanding its services.
  2. Industry Trends and Adaptation: The company is well-positioned to adapt to increasing demands for online privacy.
  3. Expansion and Partnerships: DuckDuckGo is likely to seek partnerships that align with its privacy goals.

Pros and Cons Summary

  1. Advantages of Using DuckDuckGo: Strong privacy features, simple interface, and no tracking of personal information.
  2. Potential Drawbacks and Limitations: Less detailed search results compared to larger search engines and fewer integrated services.

Final Verdict and Recommendations

Overall Assessment: DuckDuckGo is a solid choice for those prioritizing privacy over comprehensive search features.

Target Audience Suitability: Ideal for privacy-conscious users and those looking to avoid personalized search results.

Suggestions for Potential Users: Try DuckDuckGo as a primary or secondary search engine to enhance your online privacy.

How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DuckDuckGo Customer Service. Initial DuckDuckGo complaints should be directed to their team directly. You can find contact details for DuckDuckGo above.

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Use this comments board to leave complaints and reviews about DuckDuckGo. Discuss the issues you have had with DuckDuckGo and work with their customer service team to find a resolution.