I am in charge of shipping and customer support at DrGoldPlate.com. We did discuss this issue on the phone twice in the last few days. The order process details the time required to send your watch to us, and the time it takes for it to return. The turn around time is 3 days from when our lab receives the watch. Unfortunately, FedEx takes up to 5 business days from your home in Wisconsin to our lab in Utah. Then another 5 days from our lab to your home back in Wisconsin. I did everything possible to work within these parameters. It is very disappointing to have a client whom I have been helping and have make these remarks.
A means of meeting future expectations we have recently offered expedited shipping at an additional cost to ensure clients will receive their watches faster if they choose.
As mentioned in our conversation, your tracking number has been given to you via phone and email. The delivery date is Saturday. I am sure you will enjoy the quality and performance our watch plating will prove to be.