DHGate.com
reviews and complaints

I bought an item from dhgate and was charged twice. I have not been able to get any information from dhgate and their customer service is completely non existent. They only show one transaction on thier end and the one item is supposed to be shipped and I have received confirmation for that one, which is fine. However, the other item doesn't exist supposedly and has no record of being shipped (if the transaction came out on the same day I should have 2 orders shipped, right?). But no.

I have continuously attempted to resolve this. They are the worst. Beware. Low prices but youll end up paying twice so how low are the prices really?!

I will never shop with them again!

I paid $50 in FEB 2018 for products which I never received till date JULY 2018. Consistent follow up with seller was useless. Registered a complaint through chat and email but nothing worked. Funny customer service, they want us to contact the seller for refund. How can DHGate release payment when the customer order is not delivered? When they have the authority to release our payment I surprised they want us to contact seller for resolution. Then why do you have a customer service in place? The buyers can directly deal with the sellers. DHGate is not able to resolve this $50 issue and Im not sure how they will manage bigger disputes. Seems like not only the seller cheat here but also DHGate itself is a scam. I had posted the review in the product page but no resolution. Multiple follow up with the customer care but a useless message telling to contact the seller and no other solutions. Very very very disappointed. I will never suggest this site for anyone and if anyone is using this site I will straight forward inform them not to rely. I will keep posting this review everywhere possible until I get a solution for the dispute.

This is for PO# [protected], bought on 6/23/18 from seller EASYHAIRPRODUCTS. I wanted to buy some hair for braiding. I did my research and noticed that easyhairproducts had a high/good ratings. I contacted the seller BEFORE purchase and asked if the hair was for braiding/twist (as I didn't want a weave). They confirmed it was. So I purchased 3 lengths: 12, 14 and 16 inches.

I got the hair and noticed that it had a weft (usually this is for weaving), and 4 inches of waste/straight hair. That means to use the hair for braiding as intended you would have to cut off the 4 inches of hair dramatically reducing the length of the hair.

Also, the supposedly 16 inches bundle was actually 13 inches! I contacted the seller and told them I would like to return the hair; the hair had waste hair included in the length and the wrong length was sent. They went back and forth that I used the hair. I sent pictures through the chat that I only looked at the hair. It's the same as received. After over 20 emails, the seller finally agreed to give me a $20 discount if I promise not to write a review/feedback. I disagreed because $20 wasn't enough for me to allow them to rip off another customer. We exchanged 33 emails before I opened a dispute with DH GATE.

To get information on how to do this I did an online chat and the representative told DH GATE would not release the money to the seller until the dispute was resolved and "I'm happy."

I opened the dispute on July 10, 2018 and an analyst by the name of Lucy emailed me on 07.11.18. She requested "evidence" and I sent you pictures showing the length of the hair, the weft and the waste hair. she emailed me back, thanking me for the "strong evidence" and agreed that the waste hair shouldn't be included in the actual length of the seller must have a disclaimer on the site. She told me not to worry I will help you. Days past without a word. I kept emailing her until 07.22.18 she sent me an email that the seller sent her pictures of the hair they sold me. There were no attachments. I responded and asked how could the seller have pictures of the hair that I have in my possession. I know they do not take pictures of every bundle of hair they sold and they was no picture attached to her email.

I emailed her her on July 30th and 31st, no response. I did an online chat and was informed that the money was released to the seller! I was in shock. The dispute was still open. I was told DH GATE would not releasde the money until it's resoleved. I looked at the account and it says dispute closed.

The representative "Sid" ask me to show him screenshots of emails with Lucy. He noted that she said there was strong evidence so he wasn't sure why she released the money and closed the dispute (and didn't inform me). He was going to send her a message to reopen the case.

Well Lucy contacted me the day after the online chat, on 08.02.18, stating now that she has the evidence she'll contact the seller! Can you believe it? All those emails I sent her, all those pictures, and she agreed with me, then she ignored my emails for weeks, then released the money to the seller and closed the case.

DH GATE is a allowing some of these Chinese sellers to rip off Americans. But I won;t stop until I get back my money.

I should note that the seller wanted me to send back the hair after the dispute was opened and I disagreed. They wanted me to send the hair back, then they could lie that it came back damaged and so they would get both the hair and the money! (this was what I wanted to do before the dispute and they refused to pay the shipping after sending me the wrong hair and incorrect length).

Someone should make DH GATE accountable. Buyers are using their site and relying on them to screen their sellers or intervene honestly when a crooked seller slip through and rip off someone. "Lucy and Easyhairproducts are Chinese and probably had side conversations and decided to stiff me.

I need my money back/refund! DH Gate please do the right thing.

Florida Jaser Nshaiwat
1 hr ·
I bought this item and it is in no way what you see in the picture, tried contacting seller, and it costs the buyer $60 to return product, and seller won't pay for the return shipment fee, I have been contacting dh gate for about 2 months now with no resolution to my refund for this item, it is made of very cheap material and again it is in no way shape or form what it looks like in the picture! Seller turned off notifications and won't even respond to dh gate team! This seller sends you a product that is not the product pictured

https://www.dhgate.com/product/2017-white-ivory-todder-baby-dress-baby-girl/393511379.html Order NO:352439295

https://www.dhgate.com/product/sexy-leopard-v-neck-prom-dresses-sweep-train/190311438.html Order NO:352439294

hi, i tried to purchase a backpack and have been given the run around, not sure what is going on but i do have the emails exchanged as follows...

raleighte 2018-06-29 22:13

hi dear you order the bag it is not perfect, can you change this very close nice bag of the photo instead? please write me bag immediately thanks
Files: 99.jpg
lizbailey_lXP 2018-07-03 06:11

Have you any others to choice from, my daughter had her heart set on the one we ordered and does not like this one ... thanks
lizbailey_lXP 2018-07-04 09:55

If you havent any more bags can you please reimburse my payment ... thankyou
raleighte 2018-07-05 02:20

or you can change other nice bag in my fashion bag shop, just give me the link and the photo thanks
lizbailey_lXP 2018-07-05 19:23

Hi, and would i be able to get the black/pink colored one of these...
'2018 Hot Sell Women Printed Real Leather Handbags Shopping bag Brand Ladies Shoulder Bag Wallet Messenger Bags Cosmetic Handbags Purse Tote'
lizbailey_lXP 2018-07-11 14:31

I still have not received my bag i ordered, thankyou
lizbailey_lXP 2018-07-11 14:33

this is the message i got for tracking the item ... ePacketLZ520685498CN

Tracking information not available yet. Please contact the seller for more details.
lizbailey_lXP 2018-07-14 06:57

Hi and sorry to bother you, but can you please let me know if i have an order on the way, thankyou.
lizbailey_lXP 2018-07-16 16:37

Hello again, it seems there have been some problems with my order, if you could PLEASE reimburse me the amount below... this is the statement from my bank the day i made the order for bag and postage, thankyou.

DEBIT CARD PURCHASE DHgate.com REDHILL GBR This section displays date and amount of the transaction.
Transaction details
Transaction date 21 Jun 2018
Amount -$63.27 Details This section displays transaction information including to/from, payment method and reference details other than the transaction narrative.
Table containing transaction details
Transaction ID 42a2872d-7575-e811-9af8-[protected]

Those are the emails that have been swapped, the person on the other end has failed to get back to me for a while, can you please follow this up, Im pretty sure ive given you all the information you need, thankyou.

Liz Bailey

On 22/6/2018, I order A Men Shoulder sling backpack for US 58.66, thr payment is defuct From my debit card. on 25/6/2018 I received email stated that my order has been shipped out with tracking no. LZ504331077CN and can get updated logistics information within 7 days. But every I check, there were no information available, so I checked in China Post, it show that there is no shipping record. This mean that all the while, my order were not sent as claim by the seller "tvoguet", and every time I try to online chat
With him, immediately it turn to "we are available.. leave messages, get back assp, etc." But the questions/messages were never answer Or reply. Now it already 27 days, I never receive any news From the seller. Therefore, I hope dhgate can take immediate action to resolve my problem.
Thank you.
From, david tay

They went and cancelled my order without notice. Put a hold on my account to verify my card after using that same card for multiple purchaes already. Asked me to confirm my i.d. via pictures of my credit card. Also asked for pictires of my cvv code which i declined. Then was prompted to send those pictures to safety centre which i did. Now they are claiming they never received my information after answering me two days later in the exact same email thread that the photos were sent in. Im smelling fraud.

Item was asked for specific date they said they could do. Then problem with customs according to seller, said would resend I said not to bother. They said they would refund me. They ignore my messages and I have opened a dispute. I wanted to get in touch with your sales manager tony as customer services are useless... Just repeating the same advice open a dispute... Where is my refund?. People like eyedeal turn any experience with dh gates into a bad one... I have been told to check the pist office.. Cant without a card saying attempted delivery.. They arevjust stalling please refund immediately thanks rg

Dear sir,
We had purchased the mention product AKS DECTECTOR for PO#[protected].
Before sending this product we had informed the concern to check the item and ship it
as it is long route from the place of receiving. As soon as we received the courier we found
the CD was blank in which we did not find the system of working.

Next we had sent mails about the problem of the item, Light indicator on the penal box was not working
and we had checked on the fields, ground, and wild forest, it moves to direction but not rotating
on the material, as we compared on youtube.com. Many times we mailed along with video
there is no proper reply for it. This item is useless for what we wish, it is sort that we have wasted
our money simply, so we request to check this or replace it which rotates or pay back our amount.
So please assume this as final complaint.

Though I would try getting a piece of equipment for my spa from DHgate. BIG MISTAKE! got the machine in on Thursday afternoon and packed my new toy to discover there are no instructions or manual. Find instructional video on YouTube and followed it step by step. Turned it on and the computer face of the machine would now boot up. Just a blank screen. Research everything I could find to make the computer face to boot up and nothing. Can not get any help at DHgate. Started a Dispute and now they say they can only help me if I close the dispute. Has anyone disputed DHgate and did you get your money back? I think I am screwed. Over $500.00 Ouch!

DEAR SIR/MADAM,
WE HAVE PLACED AN ORDER ON 19-04-2018 WHICH ORDER NO. [protected].
THEN WE GOT DISPATCH NO.UA995432096YP BY YANWEN AND LAST GOT STATUS BY MAIL ON 05-05-2018 BUT NOT GET THE ITEM TILL NOW . HOW TO GET THE ITEM ?
KINDLY DO THE NEEDFUL ON URGENT BASIS .

REGARDS,
JITENDRA KUMAR
PH-[protected]
H. No.238, 2nd Floor, Poket-4, Sector-25, Rohini, Delhi-110085 New DELHI Delhi
India

I ordered several items payment went true immediately afterparty 4days it still says payment still has not arrived.

I also cancelled one of the orders.

I want to Knox how i van het a refund for thé item en confirmation about the rest.

For 4days i have been trying to het answers but there are only robots replying with standard sentences, no reply on email.
Even true facebook and messenger a robot with a standard reply.

Al i get is go to live chat robots sending me to others there are i think no People money is gone.

I fefused the order now they won't give me my money back. They keep calling and harassing me trying to convince me to keep the hair when I don't want it . I'm gonna take them to court if this issue doesn't get resolved. I need my money for my bills. I should not have to go through this about my own money. They has poor customer service skills and I will never purchase anything from them again!

I made a purchase 03-25-2018 for a black pair of air Jordan's 18 tracking #LS896451814CN

I have not received it as yet, on 17-03-2018 a package came to my house with a pair of insoles. I'm still waiting for my shoe I'm trying to get to you for the last months now re: emails & phone call but you don't rely to emails nor phone call. I would like my order or a refund. This is evidence that the transaction was done.  I'm so disappointed by your company I've been trying to contact you for the last 3 months and you haven't responded to one of my emails your phone lines is always busy no matter what time of morning or day it is but you enjoyed taking my $53 your a scam. I would like my pair of jordan's 18 full black, size 11. you can reach me at [protected]@yahoo.com

I am a faux fur designer located in USA. www.sissily.com

Sellers on DHGate stole my pictures from my shop. It is very upsetting, and they let their sellers do that!

For example this is my: https://www.sissily.com/products/faux-fur-wrap

This is their copies:
https://www.dhgate.com/store/product/new-faux-fur-bridal-shawl-fur-stick-wraps/407804122.html

https://www.dhgate.com/store/product/luxurious-bridal-shawl-fur-wraps-marriage/407015164.html

Hello my name is Keiona Blair, the reason for my complaint is my name was used under my mother in law's account and it also was with her email which is [protected]@aol.com. I've never used her email before for anything and I've never ordered from your site. So I'm confused as to how my name got mixed up with her email on her account. Please provide the mailing address and what device that was used to place the order and the order history for all orders . Thank you

Hi,

I would like to make a formal coplaint. Hgate and seller Galry failed to process my refund. DHgate talks about payment protection plan but there is no protection plan. I have been chasing over a year for my refund to be processed as i never received the item. I gave Galry chances after chances for redelivery and they failed. Galry kept telling me there is a delay and I waited. then i asked for refund but they didn't
Dhgate failed to process it either after i presented my case. the item iis closed and dh gate is not re-opening and supporting the seller. i feel they all scam. they wasted a year of y time to chase this refund and caused me great inconviniences, stress and

I never heard so much nonsense that I can't buy a wig off DHgate cause of your credit card verifying process. Because I haven't bought off DHgate since 2010 that's a problem why I can't buy a wig off here, what's that got to do with anything? My credit card is ligit
And I want to purchase a wig on here. All my orders got cancelled. One of the wigs I ordered that got cancelled the number for that was [protected]. Your company couldn't verified it and l I don't know why, all my details are correct and the same as 2010 the details are the same from back in 2010, nothing had changed. The same detaild for eg. Is my name, address, credit card numbers, my CVV number is the same and my cell number too. So why can't I be verified for any of my purchases? You must loose thousands and thousands of dollars because of this process. It's unfortunate u have a lot of good affordable wigs on DHgate and I could of bought heaps off your company.
Faylene Huckett.

Hi

i am totally upset now with dhgate, i am a regular customer on their site. I purchased my items from them. Now i made a mistake, because i gave instant positive rating to a seller without inspecting the goods. I opened the box and i saw there are Sublime de Chanel mascaras in that. Those were absolutely different from the original, the item's size was 10g on it, during the original one is 6g... so after i noticed these items are absolutely knock off and were different from the seller's listing...Dhgate has an "after sale dispute option" which does not work in my case. Representative just ignored my valid pictures and said those are insufficient without any reason and closed the case and released the payment to seller. Now i have fake Chanel items and i cannot sell it cause these are counterfeits.. Seller id: king2028 with only 90.9 positive rating. I would like to get back my money for this order or i will complain further to Chanel and i will seek the brand's owner and my credit card company for chargeback! My email is: [protected]@gmail.com