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3.3 7 Reviews

Dashlane Complaints Summary

4 Resolved
3 Unresolved
Our verdict: While Dashlane has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Dashlane reviews & complaints 7

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J
7:42 pm EDT

Dashlane Cannot log in to my Dashlane account and access my passwords

I cannot log into my Dashlane account. My Master PW is not working. I have tried everything that your site advises and used the Dashlane chat support but I have been unsuccessful so clearly I must have forgotten my PW. At this point I have been told by your on line tech support articles that the only thing that I can do is download the app and start over, losing all of my PWs. This is terrifying.

I understand that you do not store Master PWs but you should be able to verify me via my email (and other means) and allow me to change / reset my Master PW. Every financial institution, Social Security and medical institutions have the same obligation to protect their clients and all of them allow customers to reset their passwords when passwords are lost. They verify customers via email and send codes to allow a reset. I am extremely frustrated and upset.

Desired outcome: Allow me to reset my Dashlane master password and gain access to my original account with all of my passwords.

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C
7:18 pm EST

Dashlane dashlane

you all are incompetent and cannot get the sign in correct i had to enter my email about 10 times and never did get logged in stupid as hell did you cheat all though college to get this dumb?

Desired outcome: fix YOUR [censored]

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B
2:10 pm EDT
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Replied
Dashlane has left an official reply on this complaint.

Dashlane dashlane premium

they make it impossible to cancel account. Circular questions, no live help, don't answer emails. No straightforward info etc. Get the picket. These people want your money. They are not interested in service to their customers. Worst company I've ever tried to deal with!October 30, 2021 Have tried virtually every avenue to communicate with company!

Desired outcome: Cancel my Account-what could be simpler

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Is Dashlane legit?

Our verdict: Dashlane has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Dashlane's position as a benchmark of trust and quality within its industry. Users and clients of Dashlane can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Dashlane earns 100% level of Trustworthiness

Perfect Trust Endorsement: Dashlane achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dashlane. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dashlane.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dashlane.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dashlane.com you are considering visiting, which is associated with Dashlane, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Dashlane have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Dashlane website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on dashlane.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Dashlane.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Dashlane.

However ComplaintsBoard has detected that:

  • Dashlane protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
D
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dashlane ios version v6.2114.0.44852

I believe I have been a subscriber to dashlane for four years. I loved the application and suggested to my base of five thousand they should try the application. It saddens me to compose this, I am left with no options at this point.
My problem began in late 2020, the application the (ios version only). The application for my desktop works perfectly as had the ios application before the aforementioned time. the problem; ios version v6.2114.0.44852 will not fill in the Username and Password fields. I have read the support articles such as Dashlane isn't working on a specific website, still not auto-populating-also Using Dashlane to autofill passwords with IOS. still not auto-populating. after that I contacted support, due to the overwhelming popularity of Dashlane, the support is very slow to respond, when they do they are professional. To this day 4/30/2021, they have not solved my problem. I have had to subscribe to a competitor, after a trial period the IOS version of the application is working as previous versions of Dashlane did, perfectly. NOW I have to pay for another subscription to their competition and because they cannot solve my problem. is that fair?I have been a subscriber to dashlane since 2014. I loved the application and suggested to my base of thousands they should try the application. It saddens me to compose this, I am left with no options at this point.
application for my desktop works perfectly as had the ios application before the aforementioned time. the problem; ios version v6.2114.0.44852 will not fill in the Username and Password fields. I have read the support articles such as Dashlane isn't working on a specific website, still not auto-populating. after that I contacted support, due to the overwhelming popularity of Dashlane, the support is very slow to respond, when they do they are professional. at some point I began documenting their ACTIONS, ONE SUCH REFERENCE was (request (1422340), and the coup de grace was on 4/23/2021 (request (1449863). To this day 4/30/2021, they have not solved my problem. I have had to subscribe to a competitor, after a trial period the IOS version of the application is working as previous versions of Dashlane did, perfectly. NOW I have to pay for another subscription to their competition and because they cannot solve my problem. is that fair?

Desired outcome: Fix the problem or refund my subscription.

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R
10:18 am EDT
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Replied
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Dashlane dashlane desktop

Used Dashlane for 2-3 years. Premium version. Recently upon updating to V6 it deleted itself from my desktop. Contacted support via email and received a response the next day asking for more info. Several days went by and did not hear a thing. Contacted them several times via chat and through Facebook and constantly I am being told that my ticket is now level 2 and they will contact me soon. 2 weeks went by and I am shopping for a new PM since Dashlane support does not exist.

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C
7:31 am EDT
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Dashlane Dashlane was not working correctly on my tablet.

Used Dashlane and must say that the software itself is great! But there was one small problem. It was not working correctly on my tablet. Font size was very small and there was no option to change it. When I went to Dashlane I tried to contact their support team, but unfortunately they ignored me. So I deleted the program. I'm very disappointed. But I still hope to get some help.

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M
7:06 am EDT
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Dashlane Their font was small and it was inconvenient for me

I opened the website www.dashlane.com couple of months ago. It worked well on the computer, but I used this website for my project and often I opened it on the tablet. It was inconvenient and the font was small. I could hardly see what was happening on the website and what button I needed to press. It was inconvenient for my job and I started to use another website. I think that they need to improve their website.

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Michael Hurt
, US
Feb 11, 2019 5:18 pm EST

My Dashlane setup is at 95%. What is failing is the Emer Contact. It was a email address. I've entered varios Emails like my wife or friends but it still comes back with "add a valid email" ?! What to do?

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Contact Dashlane customer service

Phone numbers

+1 (212) 596-7512 +1 (212) 634-0864 More phone numbers

Website

www.dashlane.com

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