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1.8 24 Reviews

CrowdRise Complaints Summary

1 Resolved
13 Unresolved
Our verdict: If considering services from CrowdRise with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CrowdRise reviews & complaints 24

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Newest CrowdRise reviews & complaints

ComplaintsBoard
M
8:22 am EDT

CrowdRise They refused to help us, but we have a friend in need

We have a friend, who is in need. We decided to help him and contacted the company www.crowdrise.com. Unfortunately, this company hasn’t helped us and it was very strange, because we heard that they were too friendly and offered help to everyone. But these people told that they could help us and refused to listen to our story. It was so unpleasant and dishonest from their side.

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N
8:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CrowdRise has left an official reply on this complaint.

CrowdRise They turned to be dishonest, ‘coz they haven't returned my money back

We participated in the program, which offered the company www.crowdrise.com. After that they took my friend off from the program, and all his donations were wasted. I have wasted all my time to return this sum back, but these jerks ignored all my emails. I simply have no idea what to do now. Please, post comments if you can help me, ‘coz the situation is really bad.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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P
6:21 am EDT

CrowdRise They didn't provide donated money to real company

I used the website www.crowdrise.com and wanted to donate money to one young and perspective company. I donated money and one day I found out that this company haven’t received my money. I spoke with the rep, who was suspicious and couldn’t answer to my questions. I really think that they steal money and I want to stop them. Please, post comments about your experience with them.

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ComplaintsBoard
P
2:15 pm EST

CrowdRise This site is extremely questionable

This site is extremely questionable. I raised funds on the site for Susan G. Komen Central and South Jersey. However, I wanted my company to match the donation so I reached out to Susan G. Komen to verify the donations with my company. After emailing them several times, I finally received a response only to tell me that they had no record of the donation. This was a donation that should have been transferred by Crowdrise's third party vendor which should also send a record of donors and contributions to the organization. Right now I am still trying to find out where the funds are after about 3 months. Although it is possibly Susan G. Komen is at fault as well, the customer service people Crowdrise have been responding with generic and vague answers. Find out where your funds are actually going!

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CrowdRise Customer Reviews Overview

CrowdRise is a popular online fundraising platform that has received numerous positive reviews from users. The platform is known for its user-friendly interface, which makes it easy for individuals and organizations to create and manage fundraising campaigns.

One of the most significant advantages of CrowdRise is its extensive network of users and donors. The platform has a large community of supporters who are passionate about various causes, making it easier for fundraisers to reach their goals. Additionally, CrowdRise offers a range of tools and resources to help fundraisers promote their campaigns and engage with donors.

Another positive aspect of CrowdRise is its commitment to transparency and security. The platform uses industry-standard security measures to protect user data and transactions, and it provides detailed reporting and analytics to help fundraisers track their progress and measure their impact.

CrowdRise has also received praise for its customer support. The platform offers a range of support options, including email, phone, and live chat, and its support team is known for being responsive and helpful.

Overall, CrowdRise is a highly recommended fundraising platform that offers a range of features and benefits for individuals and organizations looking to raise funds for their causes. With its user-friendly interface, extensive network of donors, and commitment to transparency and security, CrowdRise is an excellent choice for anyone looking to make a positive impact in their community.
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