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www.catchmovie.com / Order not fully received but money debited from credit card straight away

1 Cook Islands

This website SUX!!! They took my money and I still have not received the complete order!!!

They give excuse after excuse and NEVER give a straight answer!!!


Read for yourself comunication below:
----- Forwarded Message ----
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Sunday, 26 April, 2009 22:14:46
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

You need to contact our sister's website for this order: 7364777

We will proceed with your 3 replacement titles.

Have a pleasant day.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Sunday, April 26, 2009 9:28 PM
Subject: Re: ORDER


Email me when package is sent and expected time of arrival

Order Date: [protected]:39:00
Order Number: 505060.8738236
Replacement titles for above order:
Push 2009
Caroline 2009
Inkheart 2009

Order date: [protected]:57:22
Order number: 505060.7364777
Product items:
Order: 1 copy of Bride Wars # (2009)
Order: 1 copy of Twilight # (2008)
Order: 1 copy of Friday the 13th # (2009)
Order: 1 copy of Behind Enemy Lines: Colombia (2009)
Order: 1 copy of Underworld: Rise of the Lycans (2009)
Order: 1 copy of Exit Speed (2008)
Order: 1 copy of Confessions of a Shopaholic # (2009)
Order: 1 copy of Sunday School Musical (2008)
Order: 1 copy of Paul Blart: Mall Cop (2009)
Order: 1 copy of Outlander (2009)


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Saturday, 25 April, 2009 3:39:07
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

Please kindly confirm your replacement titles before we arrange another new package for you:

Push 2009
Caroline 2009
Inkheart 2009

Have a pleasant weekend.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Friday, April 24, 2009 1:28 AM
Subject: Re: ORDER


MATE!! I have been replying on the same emails that YOU were sending ME!!
YOU refered ME to your sister site.
YOU replied to me on this email address regarding both orders.
All my correspondance below includes everything YOU were sending ME!!!
So YOU need to work on your system... As far as i am concerned I dealt with you this whole time.
I WANT TO KNOW IS WhERE ARE MY DVDS??



--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Thursday, 23 April, 2009 21:15:36
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

You gave us the wrong information, we are mixed up. How are we supposed to continue answering question when we are mixed up ? You tell me.

Have a pleasant week.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Friday, April 24, 2009 12:59 AM
Subject: Re: ORDER


PLEASE AT LEAST ANSWER MY QUESTIONS!!! I am not satisfied with that 1 answer to my MANY questions!!
WHERE ARE MY DVDS???


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Tuesday, 21 April, 2009 21:53:00
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

7364777 order does not exist in our order database. It belongs to our sister's website. This is where it all wrong.

Have a pleasant week.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Cc:
Sent: Tuesday, April 21, 2009 3:34 PM
Subject: Re: ORDER


I have only been dealing with YOU regarding both orders below.
YOU advised ME by email that YOU have combined both orders below and sent through on the 19th of February 2009.
I have attached the email that YOU sent me.

I HAVE NOT YET RECEIVED ANY PACKAGE FROM YOU WITH THE BELOW PRODUCTS.
THIS FURTHER DELAY AND RUN AROUND ABOUT MY ORDERS ARE TOTALY UNACCEPTABLE.
IT HAS BEEN A FURTHER 2 MONTHS AND STILL NOTHING.

If I do not receive my orders VERY soon I want a FULL REFUND on BOTH my orders placed with you!!! You have taken my money and not delivered the products I have orders

Order Date: [protected]:39:00
Order Number: 505060.8738236

Replacement titles for above order:
Push 2009 NOT YET RECEIVED
Caroline 2009 NOT YET RECEIVED
Inkheart 2009 NOT YET RECEIVED

Order date: [protected]:57:22
Order number: 505060.7364777
Product items:
Order: 1 copy of Bride Wars # (2009) NOT YET RECEIVED
Order: 1 copy of Twilight # (2008) NOT YET RECEIVED
Order: 1 copy of Friday the 13th # (2009) NOT YET RECEIVED
Order: 1 copy of Behind Enemy Lines: Colombia (2009) NOT YET RECEIVED
Order: 1 copy of Underworld: Rise of the Lycans (2009) NOT YET RECEIVED
Order: 1 copy of Exit Speed (2008) NOT YET RECEIVED
Order: 1 copy of Confessions of a Shopaholic # (2009) NOT YET RECEIVED
Order: 1 copy of Sunday School Musical (2008) NOT YET RECEIVED
Order: 1 copy of Paul Blart: Mall Cop (2009) NOT YET RECEIVED
Order: 1 copy of Outlander (2009) NOT YET RECEIVED


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Sunday, 19 April, 2009 5:43:19
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com.

There are only 1 order frrom you:

Order Date: [protected]:39:00
Order Number: 505060.8738236


And there are only 5 titles on it. Please be specific about the rest of the titles.

Have a great week.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Saturday, April 18, 2009 9:27 PM
Subject: Re: ORDER


I HAVE NOT RECEIVED ANY DVD'S FOR MY ORDERS!!!

1. Replacement titles will be Push 2009, Caroline 2009 & Inkheart 2009. ( This is my order from 2008)

2. AND THE BELOW RECENT ORDER 2009

Product items:

Order: 1 copy of Bride Wars # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Twilight # (2008)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Friday the 13th # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Behind Enemy Lines: Colombia (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Underworld: Rise of the Lycans (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Exit Speed (2008)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Confessions of a Shopaholic # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Sunday School Musical (2008)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Paul Blart: Mall Cop (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Outlander (2009)
Quantity: 1
Price: USD 9.90

YET AGAIN NSWER MY 3 BASIC QUESTIONS:
Where is my order???
Can you register my order so i can track it (at your expence)???
I want to make a complaint! Who can i write to or call by telephone???


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Saturday, 18 April, 2009 2:18:40
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

May we have your missing titles please.

Have a great day.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Cc:
Sent: Saturday, April 18, 2009 1:04 AM
Subject: Re: ORDER


I am writing YET AGAIN!!! EXTREMELY DISAPPOINTED AND PISSED OFF that it has been 2 MONTHS and I still HAVE NOT RECEIVED MY ORDER!!!

I want to make a complaint!!! WHO THE HELL can I address my COMPLAINT to!!! I am sick of the lies I am geeting how can you run a business like this!!!

You still owe me movies from Last year!!! WHAT KIND OF SCAM ARE YOU RUNNING!!

Now answer my 3 basic questions:
Where is my order???
Can you register my order so i can track it (at your expence)???
I want to make a complaint! Who can i write to or call by telephone???



--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Sunday, 29 March, 2009 3:40:45
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com.

Due to some slight delay through our postal office, you shall received it by next weekend.

Please kindly accept our sincere apology for any inconvenience caused.

Have a pleasant weekend.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Sunday, March 29, 2009 1:24 AM
Subject: Re: ORDER


Hi Marvin
I am writing to advise I have not yet received my movie below.
Can you please update me on my order???
Is there ant way I can get my order registered???
I am willing to pay extra to have my packages registered so i am able to track the order.
Please reply ASAP


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Thursday, 19 February, 2009 21:58:44
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

We have included those 3 replacement titles together with your new order.

Have a pleasant weekend.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Friday, February 20, 2009 12:12 AM
Subject: Re: ORDER


Hi Marvin
Thanks for your email. Replacement titles will be Push 2009, Caroline 2009 & Inkheart 2009.

I have just processed my new order# 505060.7364777
Delivery Address:


Product items:

Order: 1 copy of Bride Wars # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Twilight # (2008)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Friday the 13th # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Behind Enemy Lines: Colombia (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Underworld: Rise of the Lycans (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Exit Speed (2008)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Confessions of a Shopaholic # (2009)
Quantity: 1
Price: USD 9.00

Order: 1 copy of Sunday School Musical (2008)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Paul Blart: Mall Cop (2009)
Quantity: 1
Price: USD 9.90

Order: 1 copy of Outlander (2009)
Quantity: 1
Price: USD 9.90

Order: Shipping Charges
Quantity: 1
Price: USD 6.70

Thanks again & I look forward to receiving order Rob


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Wednesday, 18 February, 2009 3:46:30
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

The below titles are in stock:

Twilight(2008)
Bridewars(2009)
Friday 13th(2009)
Behind Enemy Lines: Colombia (2009)
Underworld: Rise of the Lycans (2009)

Please kindly placed your new order, email us the replacement titles, we will includes it together with your new order.

Have a great day.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Tuesday, February 17, 2009 1:33 AM
Subject: Re: ORDER


Hi Marvin

No worries. Thank you for your help. I have selected:
Push 2009, Caroline 2009 & Inkheart 2009

Can you please also tell me if the following are instock:
Twilight(2008)
Bridewars(2009)
Friday 13th(2009)
Behind Enemy Lines: Colombia (2009)

Underworld: Rise of the Lycans (2009)

If so can they be sent together with the alternative selections for me earlier order? I will make a new order right now? if they are available

Also address below is correct
Robert
<removed>

however due to the problems with previous order, can I give my work address and for the order to be sent to me at the work address??
If So please send to:
Robert
<removed>

Thanks Rob H




--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Monday, 16 February, 2009 21:37:12
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

Really sorry for forgetting about the url previously. Our sister's website link: www.movie2u.com

Have a great day.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Sunday, February 15, 2009 1:12 PM
Subject: Re: ORDER


Hi Marvin

I tried your website CatchMovie.com again it still comes up blank
My internet provider has ask me to check with you as i cannot acsess your website for this home computer.
If you have another website i can check please let me know.
Thanks


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Friday, 13 February, 2009 20:46:18
Subject: Re: ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com.

Please kindly browse our sister's website for the title list.

Sorry, Registered Post will cost us even more. We will bear all the cost for the replacement.

Have a great day.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Friday, February 13, 2009 11:51 AM
Subject: ORDER


Hi Marvin
Thank you for your email and your kind offer. I apologise if I was harsh but it is fustrating not to received package that i ordered last. Are you able to send me a list of what lastest movies you have onhand to send out as I am not able get on to you website. Now when I try your website it comes up blank so my internet provider has ask me to check with you as i cannot acsess your website for this home computer.

With Regards to postage of product is it possible to get the package registered? so able to trace the package?

Thanks again and I look forward to your reply.
Kind Regards Robert


--------------------------------------------------------------------------------
From: CatchMovie <sales@catchmovie.com>
To: Robert H
Sent: Monday, 9 February, 2009 3:40:34
Subject: Re: WHERE THE HELL IS MY ORDER

Dear Robert,

Thank you for shopping with CatchMovie.com.

We are deeply sorry to hear that you still have not received yet your order.

Can you please kindly confirm with us your shipping address before we arrange another new package for:

Robert
PO Box, Avarua
Rarotonga
Cook Islands

We will offer you 1 free complimentary movie as token of our apology toward the extreme delay. Please kindly accept our sincere apology.

Have a great week.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Cc: shipping@catchmovie.com
Sent: Sunday, February 08, 2009 4:05 PM
Subject: WHERE THE HELL IS MY ORDER


WHERE THE HELL ARE MY MOVIES!!!
AGAIN VERY DISAPOINTING!!!
YOUR SERVICE IS BULL ###!!!

YOU BETTER NOT TELL ME THAT YOU HAVE JUST RESENT A NEW PACKAGE JUST 5 DAYS AGO BECAUSE I AM SICK OF THAT EXCUSE!!!
I DONT WANT THE MOVIES THAT I AM NOW WAITING FOR CAUSE NOW I HAVE ALREDY SEEN THEM NOW FROM SOMEONE ELSE.

WHAT IS GOING ON??? CAN SOMEONE TELL ME STRAIGHT UP WHAT THE HELL IS GOING ON!!!

I AM SICK OF THIS I WANT TO MAKE A COMPLAINT ABOUT YOUR SERVICE!!!
WHO DO I MAKE MY COMPLAINT WITH??
YOUR SERVICE SUCKS!!!



--------------------------------------------------------------------------------
From: CatchMovie.com <sales@catchmovie.com>
To:
Sent: Thursday, 8 January, 2009 18:38:14
Subject: Re: SPAM-MED: WHERE THE HELL IS MY ORDER


Dear Robert,

Thank you for shopping with CatchMovie.com

We have resent another new package to you 5 days ago. You shall received it within next weekend. We are deeply sorry for all the inconvenience caused.

Have a pleasant weekend.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Eric
http://www.CatchMovie.com
sales@CatchMovie.com
----- Original Message -----
From: Robert H
To: sales@catchmovie.com
Sent: Thursday, January 08, 2009 4:24 PM
Subject: SPAM-MED: WHERE THE HELL IS MY ORDER


ADVISE STATUS OF ORDER


I AM NOW VERY ANGRY WITH YOUR SERVICE!!! It has been 1 month when you said you sent my already OVERDUE ORDER - from my original sold out order from October 2008.



THIS IS JUST RIDICULOUS!!! WHAT THE HELL IS GOING ON!!!


--------------------------------------------------------------------------------
From: CatchMovie.com <sales@catchmovie.com>
To:
Sent: Saturday, 13 December, 2008 3:24:05
Subject: > shipped it out to you as soon as possible.


Dear Robert,

Thank you for shopping with CatchMovie.com

Shipped out to you on 8th of December. You shall received it within 2 weeks time.

Have a pleasant weekend.

If you shall have any further inquiries or comments, please feel free to
email us, as we are pleased to assist you here.
Thank you.

Best Regards,
Marvin
http://www.CatchMovie.com
sales@CatchMovie.com

----- Original Message -----
From: "Robert H
To: <sales@catchmovie.com>
Sent: Thursday, December 11, 2008 12:54 AM
Subject: SPAM-MED: URGENT: Order C8738236 Status


PLEASE ADVISE STATUS OF ORDER


--- On Fri, 28/11/08, CatchMovie.com <sales@catchmovie.com> wrote:

> From: CatchMovie.com <sales@catchmovie.com>
> Subject: Re: SPAM-LOW: URGENT: Order C8738236 Status
> To:
> Date: Friday, 28 November, 2008, 9:10 PM
> Dear Robert,
>
> Thank you for shopping with
> CatchMovie.com
>
> Thanks for your substitution titles. We will
> shipped it out to you as soon as possible.
>
>
> Have a great day.
>
> If you shall have any further inquiries or
> comments, please feel free to
> email us, as we are pleased to assist you
> here.
> Thank you.
>
> Best Regards,
> Eric
> http://www.CatchMovie.com
> sales@CatchMovie.com
>
> ----- Original Message -----
> From: Robert
> H
> To: shipping@catchmovie.com
> Sent: Thursday, November 27, 2008 5:09
> PM
> Subject: SPAM-LOW: URGENT: Order C8738236
> Status
>
> Hi Hiedi
>
> Please
> send Death Race & Babylon A.D ASAP
> Please
> advise once it has been sent
> Thanks
> Rob.H
>
>
>
> ----------------------------------------
>
> From: CatchMovie.com <shipping@catchmovie.com>
> To:
> Sent: Thursday, 27 November, 2008
> 5:44:55
> Subject: Order C8738236
> Status
>
> Dear Robert
>
> Thank you for shopping
> with CatchMovie.com.
>
> This email is to inform you that your order
> C8738236 has been dispatched to you as below:-
>
> 1 Eagle Eye - 19 November 2008
> 2 RocknRolla -
> 19 November 2008
> 3 The Women - 19 November 2008
>
> 1 City of Ember - Out Of Stock
> 2 Ghost Town -
> Out Of Stock
>
> *Regarding the movie that is Out of Stock, we would
> like to offer you the following option:
> 1. Choose for any 2
> movie title of your choice at the price of $12.90 and we
> will
> ship to you separately as soon as possible.
> 2. Claim for any
> 2 movie title of your choice at the price of
> $12.90 in your next order and have it ship to you together
> with
> your next order.
>
> Kindly let us know on the option that you would prefer
> and we will proceed accordingly.
>
> Please do not hesitate to email us if
> you shall have any inquiries or comments.
>
> Thank you for your continuous support.
>
>
> Best Regards,
> Heidi
>
> Shipping@CatchMovie.com
> http://www.CatchMovie.com

Ro

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